My experience with Brown’s was excellent from start to finishing. Schedules were at my convenience and were professional and efficient.
RF
Richard F.
SUBA Outback Touring
09/02/2023
Vérifié Client
10
Excellent service
Timely and highly professional.
DR
David R.
SUBA WRX Premium Manual
07/04/2023
Vérifié Client
10
Excellent repair
Smooth service at drop off and pick up. Excellent work on the repair of my Subaru WRX. Good communication from shop about parts delay and expected impact on scheduled completion date.
Thanks to Brown for their good work -- in the shop and in the office. A friend whose car I backed into recommended them, and I'm very glad I went to them. George Lindsay was in touch with me about delays in getting parts, which I appreciated. Absolutely recommend Brown Collision Center.
Repair cost was competitive and the workmanship was excellent
MM
Mark M.
SUBA Outback R Limited
02/13/2023
Vérifié Client
5
Back up cameras not adjusted properly
We have to go back to fix the bumper- the backup cameras now indicate that there is something behind us. The scratch they repaired was on the side, though they installed a new back panel which is now causing our problem.
Most of the repair of our vehicle went well, despite needing to wait well over a month for them to even be ready to service the car. Extremely disappointed by Brown’s partnership with neighboring Enterprise who never had a vehicle to rent us when we needed it. After the repair was “completed” we noticed that the new mirror was visably warped, and now must wait for them to get a new part and go through the process again.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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