I felt that I wasn't just another customer or number. I felt like a friend and that we had something in common. Our vehicles, our rig (Jeep ) and they understood what that means.
They explained it (the work) all to me with respect. That's a big thing with me--respect.
They followed through with excellent communication.
When they called for a post-inspection to make sure all was well, I knew that this was the shop to keep.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
They explained it (the work) all to me with respect. That's a big thing with me--respect.
They followed through with excellent communication.
When they called for a post-inspection to make sure all was well, I knew that this was the shop to keep.