I'm sorry to hear about your disappointing experience with us. Providing a warm and professional service is important to us, and it's disheartening to learn that we fell short in this instance. Rest assured, we take your feedback seriously and will address the issues you've raised with our team. We appreciate your honesty and will strive to do better in the future. If you ever reconsider, we'd welcome the opportunity to make things right. Thank you for bringing this to our attention.
Before even putting eyes on my vehicle, each conversation started with, "what insurance are you going through?" Not a big deal on it's own. My brief experience with the estimator/salesman felt as though I was dealing with a commissioned salesperson. I don't know his name because he actually never greeted me and introduced himself. I'm fine going straight to business but a greeting takes minimum effort.
I pointed out the damage and he states, "what insurance are you using because this will be well over $8,000. For reference, body shop #1 was $1,500 total. Body shop #2 was $2,000. I stated as much and he could not have cared less.
I will never use this business and I will pass on the word to people I speak with. Even if the damage does warrant an insurance claim, the business should not be inflating costs and damages just because I only pay my deductible. I don't expect they will care to address this review or the glaring issues. There are many reputable shops in the area but this is not one. ZERO stars.