business image

Bob's Service Center

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(2 825 Avis)
88

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
9
Total des ReScores
4,0
Moyenne de ReScore
88
Score NPS ®

Détails de l'entreprise

À propos

Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Undercar Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. ...more

Catégories
Entretien de la voiture, Réparation automobile, Entretien de la voiture
Contact
(802) 295-2341

Heures d'ouverture

Mon
7:30 AM - 4:30 PM
Tue
7:30 AM - 4:30 PM
Wed
7:30 AM - 4:30 PM
Thu
7:30 AM - 4:30 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
4 Ballardvale Dr White River Junction, VT 05001-2004

Affiliations

AAA - Approved Auto Repair
ASE
Bob's Service Center's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(2 825 Avis)

CL
gravatar
Chris L.
Hartford, VT
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/21/2025
client vérifiéVérifié Client
0
Feel Ripped Off
I was a loyal customers for years, then when the new owners took over I shopped around, until returning over the last year or two. Had to have two different repairs this sumner, the first was expensive (around $1600) and both took much longer than I was told they would, but things happen. But the second was a simple muffler replacement. When I scheduled the appointment I was told the muffler was roughly $370 and the labor would make the total $578. Seemed expensive but what can you do but trust what you’re being told. After the repairs were completed I mentioned it a friend who agreed it was expensive and we looked up the muffler online. An average of $150. I was confused, I knew mechanics marked up parts but it’s usually around 20-60%. I called back and was told “that’s what we paid” and that the part was purchased at O’Reilys. So I called them after and asked and they said it had cost around $160. I called Bob’s again hey denied having said “that’s what we paid”, but couldn’t really explain it and mentioned an few times “there were gaskets too”, until I was basically told that that’s how they make their money.

So I paid $378 for something you all paid $160 for. Thats a 125% markup. That’s ripping off a customer. I could have gone and bought the muffler myself, paid the extra $50 labor fee and still saved $200. It makes me seriously question my $1600 repairs and how much I was upcharged on those parts.

I was loyal to Bob’s for years because I always felt I could trust them and they never gave me any reason not to. I recommended them to everyone I knew. I understand a business needs to make money, but not at the expense of their customers who also have financial responsibilities.

That was my last visit and I won’t be coming back and will not longer be recommending your business.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.