I would highly advise not bringing your car here for service. We called ahead and spoke to the service tech, letting them know we needed a transmission flush and fill as the fluid in our newly purchased car was running low, and wanted to get this done asap to avoid any damage to the transmission. We dropped off the car, and an hour later we got a call saying they couldn't do it because it needed a special tool (which doesn't seem accurate after some research) and the fluid was very expensive (but they didn't ask if we were just willing to pay more) - even though we had given them the make and model of the car on the phone. We said ok, went to pick up the car, drove the car 30 feet, not even out of the parking lot, and realized it was making a clicking noise that it wasn't making when we dropped it off an hour earlier. We turned the car right around and went back inside - the tech said that he noticed the clicking when he did a test drive. The car was not clicking when we dropped it off, it needed a transmission flush and we told them the issue with it, so why a test drive? It seems that the tech test drove the car, tried to recreate the issue we explained to him by slamming on the brakes but with low transmission fluid, he ended up destroying the rear-differential in the vehicle. They said they'd have a master tech look at it the next day, who confirmed the rear differential issue but took no responsibility. We talked to the manager/owner on Monday who again, took no responsibility, told us they wouldn't work on the car and then forced us to leave. The car is no longer drivable so we had it towed to another shop where we got a quote for $5000 to fix the issue that didn't exist when we dropped the vehicle off. We have a video from our security camera that shows us heading to the shop to drop the car off (barely 1 mile from our home) and the car is not making any noise, which they wouldn't even look at. My wife and I both work in the service industry and my father in law owned an auto-shop for almost 30 years. I know this is a tough business and these shops deal with a lot of flack from people. But we are not those people. We simply have a $5000 issue on our vehicle that didn't exist when we dropped our car off at Bobby & Steve's. The dishonesty is maddening and I'm so disappointed in the service and the lack of accountability from this company - I cannot imagine running my business like this.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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