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Bob Bell 234

Oil Change 174

Issue 78

Warranty 71

Problem 64

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Michael P.

Pasadena, MD

12/28/2023

Catégorie : Service

Communication with customers is terrible!

My experience with Bob Bell Hyundai was extremely terrible! To bring it down simply I brought it in my 2018 Hyundai Sonata that I purchased from Bob Bell just a few months ago. The reason I brought the vehicle in was because it had a rattling sound in the wheel well. Come to find out vehicle was originally diagnosed by the technician at the dealership for sway bar link bolts and this bolt was only supposed to be a certain amount that I was proposed at the time. I agreed to pay for that amount N went ahead and gave the technician approval to start service. After not hearing from the technician the next day I called to check the status of the vehicle and I was told that the vehicle did not need the sway bar links anymore and that it needed two front struts replaced. Once I got a different amount for the front stretch which was almost triple the original amount was, I went ahead and agreed to it and told the technician to go ahead and start service and we disconnected the call. Again, I did not hear from the technician the next day, so I called in to get a status on the vehicle. I was then told by the technician that the part was not in stock, and they were going to call me, but they did not, and that part would need to be ordered and would take another couple of days to a week to come in. At this time, I was frustrated so I went ahead and asked if they could just reassemble the vehicle and I'll bring it back another time to have the service done. The technician said that's fine, and I could pick the vehicle up that evening in which case he'd never called to confirm if I could pick it up. I went ahead and went into the dealership to pick up the vehicle and I was given a different amount to pay at that point in time which was more than I was originally told. When I asked the attendants that were at the desk why was this amount being applied to my bill, they said it was because I had to be pre billed for the shocks for them to order them. I then said, “Well what else made it cost this amount and they explained that I was being charged 160 plus dollars just for the diagnosis and that they had performed an oil change which this came up to $260. I went ahead and paid this amount so that they could release the vehicle but as you can see this was an extremely frustrating situation! Also being that we just purchased the vehicle just a few months ago from this exact dealership.

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