Bob Bell Hyundai is conveniently located in Glen Burnie, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Bob Bell Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Bob Bell Hyundai is conveniently located in Glen Burnie, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Bob Bell Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
I asked to have two issues looked at: transmission slippage and a window problem. The tech said the window wouldn’t be covered under warranty and would require a $185 diagnostic. We declined that, but authorized the transmission check—under the understanding it was covered. Had we known otherwise, we would’ve had both checked.
Later, we were asked to return and ride with the mechanic because they couldn’t replicate the issue without us present. The mechanic acknowledged the problem and said it was differential-related—likely covered under warranty. But then Drew, the tech, reversed that entirely. He claimed it wasn’t a warranty issue due to “worn shocks” and “unbalanced tires,” despite those tires having less than 5,000 miles.
Finally, when picking up the car, Drew told me he looked up our service history and said there was “no loyalty,” and that the dealership didn’t owe us anything. That’s not just inaccurate—it’s insulting. We’re unsure what “loyalty” means in this context or how any service rep feels entitled to judge a customer’s history or worthiness.
After spending $40,000 on this vehicle, we expected professionalism, honesty, and respect. We received delays, contradictions, and outright disrespect. We’re taking all repairs—including warranty work—elsewhere.
We’ve also contacted Hyundai’s national Customer Care team to escalate this experience. The brand deserves to know what kind of treatment is being delivered at the dealership level.
We’re sharing this publicly because no one should have to fight this hard to be treated decently.