DO NOT TRUST A SINGLE WORD FROM THE FINANCE MANAGER AT THIS DEALERSHIP!! When I purchased my vehicle in 2022, I was explicitly told I was buying a lifetime maintenance plan. I even paid over $3,000 for it—only to find out during my 30,000-mile service visit that the plan was completely used up and no longer valid.
So what did I actually pay for? A few basic oil changes—which, by the way, were already included for free at jones!
This is dishonest, misleading, and a clear case of upselling a product under false pretenses. If this is how they do business, I strongly recommend taking your money elsewhere.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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So what did I actually pay for? A few basic oil changes—which, by the way, were already included for free at jones!
This is dishonest, misleading, and a clear case of upselling a product under false pretenses. If this is how they do business, I strongly recommend taking your money elsewhere.