Information was withheld from me which has now caused the value of the vehicle I purchased from Bedrock to be drastically lower than what I was initially told.
The vehicle had 2 accident / damage incidents that the dealer knew about and did not tell me when I was asking about the car. This car is one of only 1000 and this type of information is critical to the resale of this rare car.
I called the dealer once I found out from another dealer about the accident / damage incidents because I was having trouble with the car and I asked Bedrock about it and they said they always do a CARFAX on the cars they have but decide which information to disclose.
Good dealers show you the CARFAX report and then have you sign the last page so they have on record that they showed it to you. Unfortunately I didn't know anything about how the process normally works at reputable dealers because Bedrock is not one. I know now.
I do not recommend Bedrock because they withhold critical information from you and it is not ethical.
Scott said the service department at this business was rude, unprofessional and unhelpful. The sales department is awesome and honorable. He would not recommend this business for service due to the issues stated.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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The vehicle had 2 accident / damage incidents that the dealer knew about and did not tell me when I was asking about the car. This car is one of only 1000 and this type of information is critical to the resale of this rare car.
I called the dealer once I found out from another dealer about the accident / damage incidents because I was having trouble with the car and I asked Bedrock about it and they said they always do a CARFAX on the cars they have but decide which information to disclose.
Good dealers show you the CARFAX report and then have you sign the last page so they have on record that they showed it to you. Unfortunately I didn't know anything about how the process normally works at reputable dealers because Bedrock is not one. I know now.
I do not recommend Bedrock because they withhold critical information from you and it is not ethical.