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K. C.

Fairfield, CT

09/17/2024

Catégorie : Service

service advisor scam

I was not happy with the service at Balise Hyundai. The service advisor, Arianny, had used a fake email address instead of the one I provided at the time of service to avoid receiving a negative review. I was not satisfied with the service and was expecting a survey. However, when inquired, a different email address was on file. Please investigate this matter, review her history, and verify that the correct email addresses are associated with services. It’s unfortunate, because the other advisors and managers were helpful, but I will be taking my car somewhere else in the future to avoid her scams.

K. C.

Fairfield, CT

09/17/2024

Catégorie : Service

service advisor scam

I was not happy with the service at Balise Hyundai. The service advisor, Arianny, had to use a fake email address instead of the one I provided at the time of service to avoid receiving a negative review. I was not satisfied with the service and was expecting a survey. However, when inquired, a different email address was on file. Please investigate this matter, review her history, and verify that the correct email addresses are associated with services. It’s unfortunate, because the other advisors and managers were helpful, but I will be taking my car somewhere else in the future to avoid her scams

B J.

Fairfield, CT

02/20/2024

Catégorie : Service

Sales person!!!

We had a very good experience at Balise with our sales guy MITCH was awesome as well as our financial guy ASH . So far was a pleasure to work with MITCH very patient and no pressure at all. The place very clean and you feel very welcome. Thanks MITCH!!!!!!!

keith g.

Stratford, CT

10/24/2023

Catégorie : Service

Great csr svc

Was given excellent attention by our salesman Leighton Wilson and Mgr Gus. There was an issue with the car we purchased and Leighton resolved it quickly for us. Very pleased with Balise dealership. Will return.

Ernest K.

Norwalk, CT

07/03/2023

Catégorie : Service

My sales person was Leighton Wilson he was great

We had a very good experience at Balise Hyundai of Fairfield. Everyone was great to deal with and there was no pressure to to buy. Every one was very detailed oriented.

Chad C.

Norwalk, CT

06/03/2023

Catégorie : Service

Great experience all around!

Great experience overall! Omar was pleasant and expedited my recall service. There is a nice waiting room and some good local restaurants a short walk away to check out while waiting (Frank Pepe’s, Little Goose, Sweet Basil). I will be bringing my vehicle back to the Fairfield location and recommending it to friends and family members.

Carl S.

Seocho Gu, Seoul

04/02/2023

Catégorie : Service

Horrible people. AVOID AVOID AVOID

Oh, I will never do business with these idiots. All I wanted to do was read a news article and I got directed to the accursed website. I backed up and tried reloading my news item again, and I got their garbage ad again.

Here is a great example of how advertisements lose business. I will never do business with this company or this manufacturing company ever again vigorous hand gestures to them.

Alexandra C.

Easton, CT

11/07/2022

Catégorie : Service

Avoid at All Costs

A dealership of nothing but men - it shows in their treatment of me as a new, female, young, cash buyer. While the Sales Consultant I dealt with was helpful, the General Sales Manager (specifically Dennis Carrillo) left much to be desired.

Having recently moved back to the US, I test drove the Tuscon Limited at Balise Hyundai and was keen to find / buy it. That's when the circus started.

1. Witholding the truth - Despite knowing what car I wanted, they didn't inform me of the various ways I could find it / have it transferred to their dealership. Instead they told me that the car I wanted wasn't overly available and I would struggle to find it. That was lie number 1. I found the exact car specs either in transit or on the lot at 4+ dealerships nearby.

2. 'Negotiable Fees' they claim aren't negotiable - for ex. 'Paint & Fabric' and 'Car Doc' fee. While every dealership has some sort of 'admin' fee, this dealership tacks on a whopping $688 'doc fee' and will claim the $998 'paint and fabric' fee is mandatory totaling $1,686. On their own paperwork and by law - note, these fees ARE negotiable.

3. PO #s Made Up - once I'd landed on the car I wanted to buy and it was in the lot, I visited again to talk #s. The SC provided me with a PO (worked up by the GSM) which was beyond sloppy and with #'s that didn't add up... and not just once but several times. So a 2nd, 3rd, and 4th PO were produced. The below changed every time:
- a State reg. (should be flat) fee for the state I am registering the car in started off at $220 - and changed to $257, $260 and with the final PO a bizarre $668.15. Proving you just can't believe the BS numbers they give you, ever.
- Sales Tax is a flat % per state / county calculated against all but the state reg. fee. So it didn't make sense that when the $988 'P&F' fee was removed from my final PO reducing the overall cost, that sales tax INCREASED by some $300. Another clear ex. of their funny business and # fiddling. Overall, it became clear that the GSM provided shady PO’s deliberately to buy themselves time over the weekend, where they thought they might be able to sell the car I wanted for $$$ by the end of Oct.

I was at my wits end - completely upset by this process. I gave them a final # I would consider - no more game playing. But they didn't stop there. The GSM now said they'd consider my offer if I agreed to finance with them at their ridiculously high interest rate vs. my banks 2.25% which they could never match. I of course refused.

So predictably, on Oct. 31st (with the car still sat in their lot on Sunday evening Oct. 30th) - what do you know? I receive a message from the SC direct saying the GSM will now accept my final offer (no financing). So the saga continued.

After having being told for 1 week+ that they would accept a Wire Transfer and could take a deposit to ensure the deal went through by EOM to meet their #s, in speaking to the GSM Dennis that Monday AM when they accepted my deal (at 9 AM) - he told me "he would not honor the deal unless the total funds were in his account that day" and why? "Because he didn't want to." He claimed it was Balise policy... but that was another lie according to the GM. So in discovering my banks WT request could take up to 2 days, I proceeded to take the day off work to drive to Groton, CT (where my military bank has a branch) to collect a cashiers check. Only to find out that same afternoon from James McMahon (GM) that the deposit / WT would have sufficed.

Following a strong word with James (who claimed to have agreed to my final offer 3 days earlier on Sat. / well before their month end), I've come to the conclusion that the entire situation was a ruse between the GM and GSM, deliberately playing good and bad cop.

These people are the reason car salesman have the slimy, scheming, reputation they do. And if I hadn't liked my SC / wanted that exact car, in mint condition just 15 mins. from my home as much as I did - I would have done everything to finalize the deal with their partner dealership for that same car, just to spite them.

Shelly T.

Norwalk, CT

10/13/2022

Catégorie : Service

BUYER BEWARE!!! AFTER THE SALE BALISE DON'T CARE

Customer service at its absolute worst!!! My first time purchasing a car and I made the most costly, terrible decision of going to Balise Hyundai of Fairfield!!! I purchased a used 2012 Chevrolet Captiva on July 23, 2022 with what I now know has a serious transmission problem. I recall the sales guy repeating multiple times of their 3-month warranty because they are very confident in the cars they sell. What he failed to mention was the Balise 3-month warranty also includes 3,750 miles; whichever comes first. A clever misleading sales tactic. Because I driven the car over the 3,750 miles, the car transmission repairs are not covered under the Balise warranty. I've owned the car two months when I brought it to the service dept. In Sept. the car started exhibiting major transmission symptoms, shaking/thrusting, clunking noise, burning smell, etc.. I had the car towed to Balise service dept. on Sept. 21. The service dept. has informed me that the car has been checked out by Balise technicians, Balise master technician and a 3rd party whenever I called to obtained information as they are extremely negligent in calling a customer. The few times they did call, they basically had no information. So my car sat at the dealership for three and a half weeks with no definite answers as to what is wrong with the car as they will now need to tear down the transmission to identify if the problem is the transmission or the transfer case. With a purchase price of $10,573 ($2-$3,000 overprice). I put down $7,000 and had to finance the rest. Well my total purchase price with all the financing fees, taxes, service contract came to $19,577. I am now financing a undrivable car with costly repairs and the Balise team offered no resolutions. Its ironic I received a email from Balise immediately after I purchased the car congratulating and thanking me for purchasing a car with them. Assuring me that their interest was in my complete satisfaction and that it was their desire that I was completely satisfied with my car purchase and the service I received from their dealership. They look forward to serving me!!! What a BOLD-FACE LIE!!!!! It has been the most stressful, exhausting and time-consuming experience. I would NEVER recommend the Balise Hyundai dealership to anyone. The one thing Balise is good at is leaving a customer with the worst negative experience!!!!!

Sharon W.

Canton, CT

08/23/2022

Catégorie : Service

Dishonest and terrible to work with. Sold a crap car.

This is a dishonest dealership. I purchased a used Toyota from them with ~80,000 miles. It seemed fine and they had replaced two tires. The sales manager promised me a 1500mi/30 day warranty, which they did not include in the paperwork and I had to call them on it to get it. It's the standard state warranty, and on the back is a detailed list off all the potential issues, and they said, "That's what's covered." Turns out, that's not true. Those things are only covered IF they pose an immediate safety issues making the car non-road-worthy.

Then I took it to a Toyota dealer to have it checked out and have any repairs addressed under that warranty. Here are the problems it had: Control arm bushings are cracking; struts are rusted and weak; radiator leak; exhaust pipe leaks; engine, cabin and HVAC filters all show rodent issues - both feces and being chewed on; brake pads & rotors needed to be replaced and calipers needed to be cleaned/serviced; right front window didn't roll down, a tail light was out, rearview mirror was discolored/obscured vision. Spark plugs are overdue for being replaced based on age. Plus there is other routine maintenance which was not done.

They agreed to do the brakes/rotors, rear view mirror and tail light. Those are the inexpensive repairs and required by law under the warranty as safety issues. It took the car being in their shop for 3 WEEKS to get these things done. They refused to address the other issues, and it will come to about $4000 (on a $10,000 car.) Thus, they misrepresented the warranty and didn't cover what they said they would.

They should never have sold the car in this condition. It's ridiculous. They gave me a run around and hassle over everything. I will NEVER go to any Belise dealership again. Do NOT trust them. They will lie through their teeth.

Thomas Z.

Fairfield, CT

08/04/2022

Catégorie : Service

Incompetence

My 2021 G80 had a transmission problem. They kept the car for 2 months, never repaired it and returned it to me in worse condition. It was dangerous to drive. I had to seek help from another dealer. Cannot recommend this dealership.

w d.

North Haven, CT

06/22/2022

Catégorie : Service

PURCHASED CAR WAS TOLD DRIVE TRAIN WAS INSURED TOO 100K MILES

WELL I WAS IN FOR SURPRISE BECAUSE MY 2018 SONAGTA LEAKS 2 QUARTS OIL EACH 1K MILES.WAS TOLD SINCE WE WERE 2ND OWNERS AND EVEN THOUGH WE PAID EXTRA 2600 FOR NEW WARRANTY THROUGH HYUNDAI THEY STILL WONT PAY TO FIX THE CAR. NOW WE ARE IN COURT NOW WITH OUR ATTORNEY.UNFORTUNATELY THEY DIDNT WANT TILL WORK THIS OUT TILL WE GOT A ATTORNEY.THEY ALSO REQUIRED US TO CHANGE OIL EACH 1K MILES FOR 3K MILES WHAT A RUN AROUND THEY ROBBED US LIED TO US AND STOLE EXTRA 2600 ON A WORTHLESS WARRANTY ID NEVER EVEN BUY GO KART FROM THESE PEOPLE

A F.

Monroe, CT

04/07/2022

Catégorie : Service

Feedback

For the record, I have not heard from anyone at Balise at this point, and I have not been offered a refund either as Jose Medero stated in this morning’s message.

JOSE L M., SERVICE AND PARTS DIRECTOR de Balise Hyundai of Fairfield a répondu le 04/08/2022 06:04 AM

I had the service reach out and he left messages on your mobile number, please feel free to reach out to me directly.

Aida F.

Monroe, CT

2020 Hyundai Kona

ReScore Avis™

04/07/2022

Vérifié Client

Catégorie : Service

Feedback

For the record, at this time I have not been offered a refund as Jose Medero stated in his email sent this morning.

Avis original

04/06/2022

Type de service : Repair

Catégorie : Service

Terrible

Unacceptable negligence

JOSE L M., SERVICE AND PARTS DIRECTOR de Balise Hyundai of Fairfield a répondu le 04/07/2022 06:12 AM

We reached out to the customer to offer a refund, although the vehicle should not have been driven while the tire is losing air, we will help the customer out.