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Autonation Hyundai Tempe

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(6 247 Avis)
55
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5
390
Total des ReScores
4,9
Moyenne de ReScore
55
Score NPS ®

Détails de l'entreprise

À propos

Autonation Hyundai Tempe is your Phoenix area dealer. We are located in Tempe, AZ, and proudly serve customers from Mesa, Chandler, and Scottsdale. Our Service Department is trained and ready to help with all of your vehicle maintenance needs. Call us today or visit our website to schedule a service appointment. Autonation Hyundai Tempe is your Phoenix area dealer. We are located in Tempe, AZ, and proudly serve customers from Mesa, Chandler, and Scottsdale. Our Service Department is trained and ready to help with all of your vehicle maintenance needs. Call us today or visit our website to schedule a service appointment.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(480) 505-4247

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Arizona
8050 S. Autoplex Loop Tempe, AZ 85284
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(6 247 Avis)

JB
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Julius B.
Mesa, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/19/2024
0
Catégorie : Service
Since July, I've been grappling with persistent oil consumption problems
Since July, I've been grappling with persistent oil consumption problems in my 2018 Hyundai Sonata, and it’s been incredibly frustrating. I've followed all the recommended services to the letter, including paying for oil changes and cleaning services. Despite the warranty covering the cleaning, which was completed within 1,000 miles, my oil level still runs low. The dealership insists this is "within specifications" and perfectly acceptable, but I beg to differ.

It’s disappointing to see my vehicle deplete significant oil after just about 1,500 miles, well before reaching the regular oil change interval. I've made trips to the dealership every 1,000 miles to address this issue, and each time, I've left without a satisfactory answer. Conversations with the service advisor and even the general manager have led nowhere—just more cleanings and assurances that the car performs as it should.

Currently, my Sonata sits at 97000 miles and is still under warranty, yet the ongoing issues have given me no options or practical solutions like replacing or rebuilding the engine. In fact, on one occasion, I brought the car back just 1,000 miles later and found it was 5 quarts low—and they considered that acceptable according to Hyundai's specs.

This experience has soured me on Hyundai for good! I won’t be purchasing another Hyundai in the future, and I’d advise anyone considering it to think twice.

JB
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Julius B.
Mesa, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/19/2024
0
Catégorie : Service
Since July, I've been grappling with persistent oil consumption problems
Since July, I've been grappling with persistent oil consumption problems in my 2018 Hyundai Sonata, and it’s been incredibly frustrating. I've followed all the recommended services to the letter, including paying for oil changes and cleaning services. Despite the warranty covering the cleaning, which was completed within 1,000 miles, my oil level still runs low. The dealership insists this is "within specifications" and perfectly acceptable, but I beg to differ.

It’s disappointing to see my vehicle deplete significant oil after just about 1,500 miles, well before reaching the regular oil change interval. I've made trips to the dealership every 1,000 miles to address this issue, and each time, I've left without a satisfactory answer. Conversations with the service advisor and even the general manager have led nowhere—just more cleanings and assurances that the car performs as it should.

Currently, my Sonata sits at 97000 miles and is still under warranty, yet the ongoing issues have given me no options or practical solutions like replacing or rebuilding the engine. In fact, on one occasion, I brought the car back just 1,000 miles later and found it was 5 quarts low—and they considered that acceptable according to Hyundai's specs.

This experience has soured me on Hyundai for good! I won’t be purchasing another Hyundai in the future, and I’d advise anyone considering it to think twice.

AD
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Andrea D.
Chandler, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2024
10
Catégorie : Service
Great service from Jake in service
I just want to share what a great experience I had with Jake one of your Service Advisors and the way he communicated with me while my car was in the shop at your dealership. I work on the phone so it would be hard for me to talk with him via a phone call. He is a great texter through your app, and he kept me informed during the process.

SM
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Seth M.
Phoenix, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/07/2023
0
Catégorie : Service
2 Years of Horrible Experiences - AVOID!!!
This place is IMPOSSIBLE!

I have had issues with every single interacting since I purchase a 2022 Tucson here in June of 2021 ranging from incorrect repairs, to damaging my new vehicle during a service appointment, to 3 hour plus oil changes when having an appointment scheduled, to issues finding an an employee that can answer basic questions, to constant dread of having to visit or interact with this place. I love my Tucson but I have come to despise dealing with this dealership. I decided to finally write this out so I can let it go for my on health and also in hopes this helps others not make the same mistake of purchasing or serving a vehicle here with the expectation of successfully used the complimentary service plan with any amount of ease.

To start, I have had consisting problems with every interacting at this dealership - shocking I know... I should known from the beginning when I went to see the vehicle the first time and the salesman asked if he could smoke a cigarette first before I took a test drive which resulted in us standing outside in 110 degrees in June with smoke in my face. After purchasing the car, I got a nail in my tired at 150 miles (not the dealer fault) the first week I got it and took it in what would have been anywhere else a simple patch. When they did the patch, the service department ended up messing up something with my steering cause the car to start shuttering and vibrating at high speeds. I called the dealer back and they said it wasn't possible (told me it was unrelated, which it wasn't) for that repair to make that happen and to make a video (which I did) and they immediately called me to bring it back. I did that day and the mechanic got into my brand new car with light gray leather leaving oil and dirty smudges all over the inside of the drivers side of my car.

The car also comes with a complimentary service plan but good luck using it or getting in or out in a reasonable amount of time. I made an appointment through their website two weeks in advance for my first oil change and arrived on time. Three hours later and my car STILL wasn't done. I had brought my work laptop to work while the car was serviced and had planned for two hours MAX. I ended up not being able to work because their wifi wasn't connecting to my computer and had to check multiple times on why it was taking so long, only to be told me car was next and another hour to pass.

Additionally, the car will tell you it is due for service and to schedule an appointment. So, I scheduled one and took time off work to take the car in only to have the tech say that it wasn't time for the service and I was 150 miles shy so they wouldn't cover the oil change but I can pay for it myself. Apparently, they have a formula they use but it isn't widely know that is a combination of time and millage but the car and mailers don't take that into account. So, you have no way of knowing. I tried talking with them to see if that could do it since it was so close to the margin but they refused to care or help. Again, more time waste and another trip was scheduled for the new week.

So, to current day, now I am due again for service and Im not sure if can take the car in and have called multiple times to see if it is in fact time time for my oil change to try and save the trip f it's not. They didn't even add a sticker inside the oil change last time so I have no idea when it's supposed to be changed since you're told to ignore the car indicator or mailers since they do't follow those. All I need to do is ensure it is covered under the service plan. I have not received calls back from several voicemails or talking to the receptionist over the phone. I have been transferred to deadlines, voicemails, and told incorrect information over the course of just trying to figure out when Im supposed to bring my car in for the complimentary service plan. The philosophy of this place seems to always be just pass the buck or say it's someone else responsibility. I cannot get help with basic items and when you bring a issue to their attention, they'll simply offer you a free tank of gas or a car wash to try and appease you instead of actually listening to the issue at hand or addressing the actual cause of the problem. I'm at the point that I'm going to just start paying for the vehicle service out of my pocket for my own sanity. AVOID!!!!

SK
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Savanna K.
Gilbert, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/14/2023
0
Catégorie : Service
Worst experience ever
This is our worst experience we ever had at a dealership. I bought my car three months ago on New Year’s Eve. 2023 Santa Fe. They were so eager to sell me the vehicle on that day. However when it came time to service the vehicle they are the absolute worst. We have never ever been so disrespected.

You don’t yell at your customers in the lobby, be disrespect, make up lies, tell the customers that you can’t be touched by corporate because you have been there for 4 years, refuse to give your name or your managers name and telling me to get in my vehicle when I’m asking for my part back so I can take my business else where. To top it all off you weren’t even the one to be helping us to begin with. It’s unacceptable the way we were treated because of their mess up of not having the part even tho we scheduled the appt a week before and even called 2 days prior to make sure the part was in. We had an appt at 11:20 and waited for 35 mins just for them to even look and see if they had the part in stock. Which they did not have.

We live 35 miles from the dealership and it’s an inconvenience for us to drive out there. The service advisor who insisted on arguing with two women needs to be reprimanded for his actions. We have contacted corporate and put in a complaint for his unacceptable behavior. We will NEVER be back

WW
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William W.
Phoenix, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/15/2022
0
Catégorie : Service
Rude, Poor Customer Service
When I purchased the vehicle, Jacob from Sales told me that I could return on a weekday morning to get the front windows tinted as they didn’t have time to complete this before my purchase. I made an online appointment with the Service Department to get this done. When I arrived this morning, Corbin was rude and unhelpful. He told me I had to contact the Sales Department (which wasn’t open yet) and there was nothing he could do. I asked him why nobody mentioned that when I submitted an online appointment request and mentioned the window tinting in the comments. He said they don’t see the comments until the day of the appointment. That doesn’t make sense. He offered no solution. I am disgusted with the lack of customer service at this dealership.

JM
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Joey M.
Tempe, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/16/2022
1
Catégorie : Service
Oil change and Battery check
Just for oil change and battery replacement. The need to hold my car 2days. I'm not coming back to this place . Very slow

AP
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Anne P.
Maricopa, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/06/2022
0
Catégorie : Service
Very Poor Experience with Service
No one answers the phone, including direct calls to the service advisors. Another problem came up after car was done with service. Service tech (Moon) refused to have techs look at it although it was there for scheduled service and new problem covered under warranty. No sales manger on premises. Very sad as this used to be a good place for sales and service. Do not buy a car here as the service on the cars is dismal.

AP
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Anne P.
Maricopa, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/06/2022
0
Catégorie : Service
Very Poor Experience with Service
No one answers the phone, including direct calls to the service advisors. Another problem came up after car was done with service. Service tech (Moon) refused to have techs look at it although it was there for scheduled service and new problem covered under warranty. No sales manger on premises. Very sad as this used to be a good place for sales and service. Do not buy a car here as the service on the cars is dismal.

BF
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Billy F.
Tempe, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/23/2022
0
Catégorie : Service
Horrible experience
Wife picked out her dream car or what was actually biggest nightmare ever. The worst custom service we've ever encountered. Go the other way quick

EH
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Emory H.
Phoenix, AZ
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/06/2022
0
Catégorie : Service
Does anybody other than the sales team care to talk to people?
My car's been sitting there for 3 days, nobody has called, can't get anyone on the phone. Literally had to drive to the location to find my car is still sitting there untouched. Had to have my car towed to a more reliable location. One man doing the best he could. This is a sign of poor management.

MR
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Marsha R.
Tempe, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2022
10
Catégorie : Service
Bryan Kelly's Outstanding Customer Service.
My experience with Sales Consultant, Bryan Kelly was outstanding, He answered all my questions. If you needed to contact him, he would either text you or call you right back. The day I picked up my new vehicle, was his day off. Bryan actually came in to work, to assist with the delivery of my vehicle. He also spent time showing me in detail, how the many feature worked on my vehicle. My husband I both are very pleased with the service we received.
Loving my new vehicle,
Marsha R

DP
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David P.
Maricopa, AZ
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
6
Catégorie : Service
Service experience
Service department waiting room needs to be more customer friendly, especially for the time you are spent there waiting for your car.

Client vérifié
Tempe, AZ
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2022
client vérifiéVérifié Client
10
Catégorie : Service
AirCon Issue Resolved
Compressor failed just as car warranty expired. Henry negotiated a significant discount with Hyundai HQ, and sourced a rental. Service Mgr waived the $150 additional cost

Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/31/2022
Type de service : Repair
5
Catégorie : Service
Missing a problem
60,000 service failed to highlight an air con issue as part of the multi-inspection. Doesn't inspire confidence in the technicians that performed an expensive $1,200 service.
JONATHAN J., Service Manager de Autonation Hyundai Tempe a répondu le 03/31/2022 10:04 AM

Thank you for your feedback. I would like to try to resolve your concern for you. Can you please email me back at jankusj@autonation.com with what the A/C concern was that was missed?  

Jay Jankus
Service Manager

MA
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Michael A.
Sun Lakes, AZ
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
client vérifiéVérifié Client
10
Catégorie : Service
Hank in service was great!
Initially we had a greeter who was not our scheduled service advisor (Hank is our advisor). The initial greeting did not go well, and he informed us what was scheduled to take a day, would be 5-6 days before they’d even look at our car. I explained that I already had my car in, my part was already ordered and I was called for the 1 day install. He insisted this was the new normal. I was furious. He said no rental would be provided and if I didn’t leave the car, I would have to get back in line on another day. I told him that was completely unacceptable.
When Hank came in later that day, at his scheduled time, he was courteous, apologetic and just so professional. He confirmed the information that was told to me when I initially made my appointment, and my car was completed that day. Just as Hank said it would be.
Hank is the type of employee that every business would like to hire, and every customer hopes they get to help them. Thanks again

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/24/2022
Type de service : Repair
0
Catégorie : Service
Terrible service greeter
Service team needs to understand customer better
JONATHAN J., Service Manager de Autonation Hyundai Tempe a répondu le 03/24/2022 01:01 PM

thank you for your feedback.  I will be calling you shortly. 

Jay Jankus
Service Manager
480-763-4080
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.