We have been in business since 1987 and have maintained a customer satisfaction rating with AAA of over 99 Percent! We have chosen to only service and repair Asian autos and trucks, so we really are a specialist.
If you come into the Northridge Shop you will usually find me (Steve Summers) behind the counter with a smile, or if your
We have been in business since 1987 and have maintained a customer satisfaction rating with AAA of over 99 Percent! We have chosen to only service and repair Asian autos and trucks, so we really are a specialist.
If you come into the Northridge Shop you will usually find me (Steve Summers) behind the counter with a smile, or if your visiting our Woodland Hills shop it will be Tom behind the counter with a smile to greet you. When We started Automotive Instincts we wanted to have a shop that was known for fair prices, honesty, integrity and doing the right thing always, We wanted to treat people like we would want to be treated if we were on the other side of the counter, and its worked, we are known for award winning customer service.
So what makes Automotive Instincts different than other shops or the dealership? Personal attention, cost and experience. When you choose us you will always receive the personal attention that you and your vehicle deserve from you’re mechanic, we believe in earning your business, which will build trust and a long term relationship that will last a lifetime.
AAA Approved “Creme de la Creme” award.
Not only are we among the less than 5% of auto repair shops in Southern California that are AAA approved, but both of our shops have been recognized as being in AAA’s top 50 shops by being awarded the prestigious “Creme de la Creme” award. Members and non-members of AAA can rest assure that AAA Approved auto repair facilities are dependable and efficient.
ASE Blue Shield Certified
There are over 1,000 registered auto-repair facilities in Los Angeles County, but only 10 of those are recognized with the esteem status of Blue Seal of Excellence ASE, and both of our shops have that honor. Our certified and experienced ASE technicians provide (guarantee) the best possible auto repair and service for your vehicle.
We have a 2 year or 24,000 mile warranty (whichever comes first) on all auto repairs. This is double the dealer’s warranty.
We Make it Convenient for You
Our facilities offer a variety of options to make your visit as convenient as possible. We offer free rides to work or home, a comfortable waiting room, a clean restroom and free WiFi. We offer rental cars through Enterprise at discounted rates!
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Vérifié Client
Vérifié ClientIt's great to hear that our professional staff hit the mark for you! We're glad to know your vehicle service was wrapped up within the promised timeframe—because who doesn’t appreciate getting back on the road without a long wait? Your recommendation means a lot to us, and we look forward to keeping those wheels turning smoothly for you in the future!
Vérifié ClientIt's fantastic to hear that you've been with us for over 30 years! That's longer than most relationships, and we're proud to be a part of yours. We're committed to keeping that good service coming—like a fine wine, it just gets better with time. Your loyalty means the world to us and keeps our engines running smoothly!
Vérifié ClientIt's fantastic to hear that you felt well-informed and confident during your service. Keeping you updated is part of our strategy to build that trust, and it's great to know our team delivered on that front. Cars need love and care too, and we're happy to provide it! Your business means a lot to us, and we appreciate you taking the time to share your experience.
Vérifié ClientWe're glad you had such a positive experience with us! It sounds like our team hit all the right notes—like a well-tuned engine. If you ever need assistance again, we're just a pit stop away!
Vérifié ClientWe greatly appreciate your feedback! It's fantastic to hear that our communication and friendly service have hit the mark. We strive to create an atmosphere where you can feel confident about your automotive needs. If there’s anything else we can assist you with in the future, just give us a shout!
Vérifié ClientIt's fantastic to hear that you've had such a positive experience with us! We believe in treating our customers like family, especially those who have been through as many miles as your trusty 17-year-old vehicle. It's great to know that our clear communication and accurate estimates made the process smooth for you. If your car could talk, it would probably thank us as well! Here's to keeping that classic on the road for many more adventures ahead!
Vérifié ClientIt's fantastic to hear that you've been a loyal customer for over 30 years! That’s some serious dedication, and we promise we haven’t started charging for nostalgia. We're delighted that our team has been able to provide you with honest and expert service throughout the years. It's always a pleasure to work with wonderful customers like you, and we appreciate your high recommendation. Here’s to many more years of keeping your cars running smoothly!
Vérifié ClientWe're delighted to hear that your car arrived ahead of schedule – talk about a pleasant surprise! Our team takes pride in providing professional service, so it’s wonderful to know that came through for you. If you ever need anything else, just give us a shout – we'll always aim to beat the clock (or at least try our best)!
Vérifié ClientWe appreciate your feedback! Sometimes, a simple “it was good” speaks volumes, like a well-oiled engine running smoothly. If you have any specific highlights from your experience, we’d love to hear them! Here’s to many more good times on the road ahead.
Vérifié ClientWe're glad to hear that you had a positive experience with us! It's great to know that our team could provide you with options and get your 2016 car back in top shape quickly. After all, who doesn't want their ride to feel like new again? We appreciate your trust in our services and look forward to keeping your vehicle running smoothly for many miles to come.
Vérifié ClientWe appreciate you taking the time to share your experience. It's fantastic to hear that you find our service to be top-notch and a great alternative to the dealership. Edwin does have a knack for making sure everything runs smoothly – he might just be part mechanic, part magician! We’re glad to be your go-to choice for your foreign car needs. Rest assured, we’ll keep aiming for that sweet spot between quality service and reasonable prices!
Vérifié ClientWe're delighted to hear that you found our service to be very good! It's our mission to keep our customers cruising smoothly and feeling satisfied. Your positive feedback gives us the energy to keep doing what we do best—providing top-notch automotive care. If you ever need anything else, you know where to find us!
Vérifié ClientWe appreciate you taking the time to share your experience with us. It seems like our team really delivered a service that’s faster than a caffeine-fueled squirrel! We're glad to hear that your minor concerns turned out to be nothing but a hiccup. We aim to be a breath of fresh air in the automotive world, especially when it comes to providing attentive service without the dealer-price panic. If you ever have more adventures (or minor service needs) in the automotive arena, we’re here to help!
Vérifié ClientWe appreciate your feedback and are glad to hear that you found us reliable and our service up to par. It's always nice to know that we’re hitting the mark and not just cruising in neutral. If you have any specific experiences or services you'd like to share, we're all ears!
