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Auto-Lab Complete Car Care Center of Lansing

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(361 Avis)
64
Écrire un avis

Détails du score

5 stars
75%
4 stars
11%
3 stars
3%
2 stars
2%
1 star
5%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
64
Score NPS ®

Détails de l'entreprise

Catégories
Réparation automobile
Contact
(517) 394-1314
Visiter le site web
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure de l'Est (É.-U. et Canada)
5551 S Pennsylvania Ave Lansing, MI 48911
Obtenir des directions

Affiliations

Auto-Lab Complete Car Care Center of Lansing's Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(361 Avis)
Écrire un avis
Avis récents
TR
THEODORE R.
LANSING
Ford Mustang V6
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2025
client vérifiéVérifié Client
10
Auro Lab Drives solid seevice
Auto Lab responds to all communication promptly. Just remember to call ahead for an appointment because they are BUSY!
TC
TERESA C.
Lansing, MI
Jeep Compass Limited
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2025
client vérifiéVérifié Client
10
Very friendly staff
The service is really great and the staff are very knowledgeable and helpful in helping!
KK
gravatar
KELLY K.
LANSING, MI
GMC Acadia SLT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2025
client vérifiéVérifié Client
10
Amazing
The staff is always amazing. They have worked with me last minute and always tell me what is needed but never pressure. I highly recommend this place. 10 out of 10!
BH
BEN H.
Lansing
Chevrolet Equinox LT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2025
client vérifiéVérifié Client
10
Incredible Customer Service.
First off, their work is beyond great. Zero complaints. Got my vehicle in and out in less than 4 hours (front and rear brake replacement and oil change). I was expecting them to have it for the entire day. Second, I work/spoke with Steve. He was beyond helpful, knowledge, and courteous when I spoke over the phone and in person. I had my 3YO son with me, and he suggested we come back into the shop and check out a vehicle that he’d like (was a car similar to Stuart Littles ride). My kiddo was beyond geeked to see the car and inside the shop. 12 out of 10 stars on the work, their customer service, and just overall a bunch of great dudes.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 06/16/2025 09:48 AM

We appreciate your feedback and are glad you had a positive experience with our team. We're committed to providing excellent service for every customer.

PG
PETRA G.
LANSING
Audi A4 Quattro Base
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2025
client vérifiéVérifié Client
10
Awesome
Awesome team ,fair prices
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 06/16/2025 09:48 AM

We appreciate your feedback about our team and pricing. Your support motivates us to continue delivering quality service.

BF
BARRY F.
Lansing
GMC Acadia Denali
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2025
client vérifiéVérifié Client
10
Excellent!
My Acadia broke down in Lansing after a very long day of travel. I was on my way home, about an hour away from Mount Pleasant MI. I did not know where to have the car towed by AAA. AAA suggested auto lab so that’s where it was taken in the middle of the night. The next morning, auto lab called me and asked me the symptoms of my car breakdown. They quickly found the problem, a starter, and gave me an estimate. I gave the go ahead and they had the car fixed by 2 PM. I was amazed that they could get my car in and fixed that quickly at a reasonable price. upon picking up the car, I talked with both the front desk person and the mechanic who worked on it… the best way I could put it is both were very helpful and insightful. Bottom line is I am extremely grateful for the work that was done. I only wish I had known about the AAA discount that I could’ve gotten on the work they did. Not their fault, I should’ve known and asked about it.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 06/16/2025 09:33 AM

We appreciate your detailed feedback and are glad we could assist you promptly during your travel challenges. Your satisfaction is important to us, and we value your support.

ME
MARISSA E.
Lansing
Chrysler 200 Touring
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2025
client vérifiéVérifié Client
10
11/10
Everyone is always super friendly and informative. Even if I ask a dozen questions, they are extremely patient and work with me. They are very honest and I’ve never felt like they tried to get more money out of me than was necessary. Now that I have found Auto-Lab I won’t take my vehicles anywhere else.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 06/16/2025 09:31 AM

We appreciate your positive feedback and are glad that our team's honesty and patience have made a difference in your experience. Your trust means a lot to us.

GL
GAIL L.
Lansing
Hyundai Santa Fe SPORT
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/06/2025
client vérifiéVérifié Client
0
Not great
I was being overcharged.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 06/16/2025 09:29 AM

We regret to hear about your experience with pricing. Your feedback is important, and we'll work to address this concern.

JC
JESSE C.
Lansing
Ford C-Max Energi SEL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2025
client vérifiéVérifié Client
8
Honest and knowledgeable.
Sam explained the problem and even asked I would like to see the problem part. He didn't pressure me to do extra repairs. Overall it was a positive experience and I would return to have more work done.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 06/02/2025 07:12 AM

We appreciate your feedback and are glad to hear about your positive experience. Providing transparency and trust is our priority.

AR
ANTHONY R.
Lansing
Jeep Grand Cherokee Limit
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2025
client vérifiéVérifié Client
10
Exceptional service
Went in after running over a curb which destroyed my alignment. Although I bent my control arm in the accident, the technician got my alignment so close to the auto maker's specs that I could barely tell the difference. They were very knowledgeable to the point that I was confident that I was in good hands
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 06/02/2025 07:12 AM

We appreciate your feedback and are glad to hear our technician provided you with a knowledgeable and satisfying experience. Your confidence in our service means a lot to us.

SH
SHARON H.
Lansing
Chevrolet Trax Premier
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Serpentine belt replacement
My repair was completed quickly at a cost under the original estimate. They also found my exhaust leak, which was convenient to have repaired at the same time.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 05/27/2025 08:00 AM

Awesome to hear we hit the sweet spot with the timing and cost! And bonus points for tackling that sneaky exhaust leak too!

BB
BILL B.
Lansing
Buick Envista Preferred
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Excellent service at a reasonable price
I called for an appointment and got in that day. They were both professional and courteous. Got my car right in at its appointed time and had me out of there in short order. I would highly recommend this establishment to anyone else.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 05/27/2025 08:00 AM

We appreciate your positive feedback and are glad to hear about your efficient experience with us. Your recommendation means a lot to our team.

CR
CARL R.
Lansing
GMC Acadia SLE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
They do quality work
They always explain what is needed, the cost, and time it will take. Professional and knowledgeable staff.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 05/27/2025 07:59 AM

We're glad our team could break everything down without using a secret decoder ring. Your trust in us is truly valued!

PW
PHILLIP W.
HOLT, MI
Chevrolet Equinox LT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2025
client vérifiéVérifié Client
10
Grear Service fron Steve
Thumbs up!!!
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 05/19/2025 11:59 AM

We're feeling the love! Thanks for the thumbs up; you just made our day a little brighter.

LW
LINDA W.
Lansing
Jeep Compass Latitude
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2025
client vérifiéVérifié Client
10
Repairs
Did a awesome job in saving me money by being honest in what was being replaced.
Saved parts that needed to be replaced.
That were not bad.
Very honest and educated group of people.
Cullen S. de Auto-Lab Complete Car Care Center of Lansing a répondu le 05/19/2025 11:59 AM

We appreciate your recognition of our team's honesty and expertise in providing cost-effective solutions for your vehicle's needs. Thank you for choosing us for your car care.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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