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Auto-Lab Complete Car Care Center of Jenison

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(83 Avis)
84
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Tendance des 30 derniers jours

Entreprise active

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ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
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Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
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-
Moyenne de ReScore
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Score NPS ®

Détails de l'entreprise

À propos

What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and
What Started As a Single Store Quickly Grew to 5 Different Locations
Due to the success and growth of these sites, the company made the strategic decision to begin expanding and franchising in 1992! Since that time, Auto-Lab® has grown to more than 20 different locations throughout Michigan, Indiana, Iowa, Florida, Connecticut, and Texas!

As ASE certified technicians, we provide reliable service for most of the major auto repairs. Additionally, we can help you avoid future repairs and downtime with our computer-diagnostics, inspections and regularly-scheduled maintenance. Auto-Lab® keeps you on the road and safe on the go!
...more

Catégories
Entretien de la voiture, Réparation automobile, Entretien de la voiture
Contact
(616) 667-0150

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
279 Baldwin St Jenison, MI 49428

Affiliations

ASE
BBB
Auto-Lab Complete Car Care Center of Jenison's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(83 Avis)

WC
WALTER / SHERI C.
Jenison
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/07/2025
client vérifiéVérifié Client
10
Welcoming and friendly
Fast, friendly, reasonable prices, great service.

WF
WILLIE F.
GRAND RAPIDS
Chevrolet Corvette Base
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2025
client vérifiéVérifié Client
10
Good job
They are the best I no love the work lab is everything
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 05/05/2025 12:18 PM

We appreciate your positive feedback and are glad to hear you are satisfied with our services. Your support means a lot to us.


JA
JACCI A.
Jenison
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
9
AC performance check
Very helpful, informative and very professional.
Would recommend to anyone who needs maintenance done on their vehicle.
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 05/05/2025 12:15 PM

We appreciate your recommendation and are pleased to hear that you found our service helpful and professional. Your support is valued.


KV
KENDRA V.
Jenison
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2025
client vérifiéVérifié Client
10
Quick, reliable & Trustworhy
After experiencing some issues, they were able to get us in next day to take a look at my car. Not only did they find the leak, but they gave us a quote to get repairs done. Their racing is very competitive and I know my car is in great hands!
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/28/2025 08:52 AM

We appreciate your feedback and are pleased that our team efficiently addressed your car's issues. Your confidence in our service is valued.


DG
DENNIS G.
HUDSONVILLE, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2025
client vérifiéVérifié Client
10
Very good service they fixed my car correctly. I picked it up went home Ann’s found it leaking a lot of fluids. Went back they took another day to fix it right. They also give a two year guarantee on everything that they did.
Very good place to go to fix your vehicle. They honest and trustworthy.
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/28/2025 08:49 AM

We appreciate your positive feedback regarding our honesty and trustworthiness. Your satisfaction is important to us, and we value your support.


SR
gravatar
SCOTT R.
GRANDVILLE, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2025
client vérifiéVérifié Client
10
Honest Auto Care by people who care!
Ron and Sean do a great job! they are no nonsense and straight forward. Ron makes everything clear and easy to understand. they are efficient and pay attention to the details.

Thank you Gentlemen!
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/21/2025 07:23 AM

We appreciate your positive feedback regarding our team's clarity and attention to detail. Your support reinforces our commitment to quality service.


MB
gravatar
MARC B.
Jenison
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2025
client vérifiéVérifié Client
10
Great Service, Friendly people
Been taking my car there for a while and always get great service at the Jenison location. Trust them enough to even take my 69 Camaro to them.
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/21/2025 07:23 AM

We appreciate your continued trust in our services and are pleased to hear that you are satisfied with your experience at our Jenison location. Your support means a great deal to us.


DH
DAVID H.
Jenison
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2025
client vérifiéVérifié Client
10
Friendly Quality Service
The good folks at Auto-lab Jenison have been my go-to service team for years. I trust them with basic maintenance, as well as diagnosing and repairing more complex issues. This recent visit was a simple oil change. I dropped my car off about 4pm the day before my appointment. An hour later, they called to let me know my car was ready. Thanks!
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/14/2025 11:52 AM

We appreciate your continued trust in us for your automotive needs and are glad to hear about your positive experience. Your support reinforces our commitment to quality service.


JG
JOSH G.
GRANDVILLE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2025
client vérifiéVérifié Client
10
Satisfied
Went in for an alignment wheel was off a little got me fixed right away . Honest and fair business.
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/14/2025 11:51 AM

We appreciate your positive feedback regarding our prompt service and commitment to honesty. Your support is invaluable to us.


EG
ERNSTO G.
GRAND RAPIDS
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
Excellent service
Upon arrival the service staff went over what to expect before service can begin so no surprises would occur, went ahead and performed the service that was needed and did an excellent job. My vehicle is in excellent mechanical condition and the service manager did a great job. Thanks!
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/07/2025 08:13 AM

We appreciate your feedback and are pleased to hear you had a positive experience with our service team. Your vehicle's excellent condition is our priority.


BS
BRAD S.
Jenison
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2025
client vérifiéVérifié Client
10
Had problems with wheels locking up and slamming
I brought it to auto lab and they were able to find out the problem and get the parts in promptly. They did a great job on the. Vehicle and pointed out things that will need to be done. They made an impression on my wife and were very professional and honest about everything. Will be going back
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/07/2025 08:12 AM

We appreciate your feedback and are glad to hear about your positive experience with our team. Your support is invaluable to us.


CH
CHRIS H.
GRANDVILLE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2025
client vérifiéVérifié Client
9
Very Thorough
I went in for a gas leak and they also noticed I had an old oil label and asked if I'd like one. Later that day the called to say that they noticed my sway bar was loose and my tie rods were bad and strongly recommend fixing it. The next Day when the parts came in and the went to replace them they noticed my strut was attached to nothing except the bad tie rod. They sent me a video and everything so I could see what they were talking about. They saved me from a potential bad accident if that had gone out while driving it. They did an excellent job and did it in an expedited fashion. They are also very friendly. I recommend a visit, they aren't the cheapest option, but you'll leave feeling like your vehicle was properly fixed.
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 04/07/2025 08:10 AM

We appreciate your detailed feedback and are pleased to know that our team was able to address the critical issues with your vehicle promptly. Your recommendation is invaluable to us as we strive to provide quality service.


WC
WALTER C.
Jenison
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2025
client vérifiéVérifié Client
10
Service
Fast and great employees
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 03/31/2025 06:55 AM

We appreciate your feedback regarding our prompt service and dedicated team. Your support motivates us to maintain high standards.


JM
JIM M.
GRANDVILLE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2025
client vérifiéVérifié Client
10
My experience
Very professional, finished early, clean waiting area.
Cullen S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 03/24/2025 07:14 AM

We appreciate your positive feedback regarding our professionalism and cleanliness. Your satisfaction is important to us.


JH
JOE H.
Jenison
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/20/2025
client vérifiéVérifié Client
2
Went in for brake service
Went in to have my brakes replaced, took almost a day and half to complete this job. Brake replacement should only take 3 maybe 4 hours.
Nice guys in the office but also checked things on my truck that I did not ask them to look at and then tried to sell me other services. I’m guessing that is also why it took so long to get my brakes replaced.

Not sure I would go back, I will check out other options first.
Ron S. de Auto-Lab Complete Car Care Center of Jenison a répondu le 03/24/2025 07:13 AM

We appreciate your feedback and are sorry to hear about your experience with the brake replacement and service recommendations. During your visit while investagating the eletrical concern the tech found some important items that we thought should be brought to your attention to keep your vehicle in good running condition , The factory maintance items is just that what the OEM recommends . Your concerns will be addressed to improve our efficiency and customer satisfaction.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.