business image

Auto Import Specialist

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(674 Avis)
88
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
2
Total des ReScores
5,0
Moyenne de ReScore
88
Score NPS ®

Détails de l'entreprise

À propos

Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car Serving the Michiana area, Auto Import Specialist gives drivers the best choice in used car shopping. With brands like BMW, Honda, Volkswagen, Toyota, Audi, Mini, and Hyundai AIS has something for everyone. Drivers from South Bend, Mishawaka, Osceola, Niles, Buchanan, Notre Dame, Rolling Prairie, and New Carlisle all know for the best car buying experience you must go to Auto Import Specialist. With great pre-owned inventory, fantastic financing options, and the friendliest staff in South Bend, AIS will give you the car buying experience you have been wishing for since you bought you first car. At Auto Import Specialist we also offer luxury inventory as well. It is common to see Mercedes-Benz, Porsche, and Lexus. Auto Import also offers a top-notch service department. With some of the best service technicians in the area Auto Import Specialist will have the knowledge and skill to have your car back on the road as fast as possible. We also offer a full detail service. We will have your car looking like it just rolled off the showroom floor. Here at Auto Import Specialist we take pride in giving you the best car buying experience and then following it up with top-notch service. Come on in and see why Auto Import Specialists is the only place you will ever want to buy a car again. Avoid the stress, call AIS. ...more

Catégories
Réparation automobile, Réparation automobile européenne, Atelier de réparation
Contact
(574) 232-4151

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
10:00 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
25292 SR 2 South Bend, IN 46619

Affiliations

ASE
Auto Import Specialist's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(674 Avis)

MP
gravatar
Mike P.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2025
client vérifiéVérifié Client
10
oil change/tire rotation
As usual, everything went as expected: GREAT! I was notified immediately when the vehicle was ready and the service was exceptional. I highly recommend Mark and his team!
Mark F. de Auto Import Specialist a répondu le 06/06/2025 05:31 AM

Mike thanks for the great reivew and more importnantly the continued business.  We always enjoy working with you and your family.  Looking forward to working with you for many years to come.  Thanks again.  Mark 


DL
gravatar
Denise L.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Reliable, trustworthy
Very timely, friendly, dependable and trustworthy . The only place I go for auto needs
Mark F. de Auto Import Specialist a répondu le 06/05/2025 08:08 AM

Denise thank you so much for the awesome 5-star review.  We greatly appeasire your business and enjoy working with you 


JH
Joe H.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2025
client vérifiéVérifié Client
10
Took car in for diagnostic. Jeff and the guys are great. Keep up the good work.
Great people and friendly. Highly recommend
Mark F. de Auto Import Specialist a répondu le 06/05/2025 04:56 AM

Joe, thanks so much for the great review and for choosing AIS for all of your service needs.  We greratly appreciate your business and look forward to working with you for many years to come.  


KD
Kory D.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2025
client vérifiéVérifié Client
10
Wouldn’t go anywhere else!
AIS team is responsive, performs quality work, and is trusted.
Mark F. de Auto Import Specialist a répondu le 06/03/2025 11:27 AM

Kory, thanks so much for the awesome review and the kind words but more importantly that you for the many years of servicing your vehicle with us and for referring others.  We greatly appreciate your business.  Looking forward to working with you for many years to come.   Mark 


JS
gravatar
Jeffrey S.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2025
client vérifiéVérifié Client
10
A/C Fixed
In 8 years with my 2009 Audi A4 never had a problem w my air conditioning until the weather heated up this Summer. Jeff and his team thoroughly searched any problem and found a faulty pressure sensor! Great Job by the Auto Import Service Team! I trust all my Audis and VW to them and you should too!!

RP
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2025
client vérifiéVérifié Client
10
Oil change
As always a quick and thorough visit. Mark and Jeff are honest business people that advise you on your vehicle needs and what can wait.
Mark F. de Auto Import Specialist a répondu le 05/23/2025 07:48 AM

Ron thanks for the great 5-star reivew but more importantly for the long term relationship you and your family have built with AIS.  We greatly appreciate the business and look forward to taking care of your auto needs for a long time to come.  Thanks again.   Mark 


KK
Kathy K.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Came for oil change
This was my first time to come here & was well satisfied with the timeliness of the appointment, the pricing, & completion. Jeff was friendly & knowledgeable about my vehicle. Easy to get to & park. Comfortable waiting area. I’m sure I will be there again.
Mark F. de Auto Import Specialist a répondu le 05/22/2025 08:20 AM

Kathy, thanks so much for choosing AIS for your auto needs.  We greatly appreciate your business and are glad we could get you taken care of in a timely manner.  Jeff and his team work hard to take care of our customers.  Thanks again and we look forward to working with you for many years to come.  Mark 


DM
David M.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/16/2025
client vérifiéVérifié Client
10
Service
Excellent service by experts
Mark F. de Auto Import Specialist a répondu le 05/22/2025 08:20 AM

David, thanks for the great review.  We really appreciaye your business and the 5 star review.  Looking forward to working with you for many years to come.  Mark 


Client vérifié
Niles, MI
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/05/2025
client vérifiéVérifié Client
10
Friendly and Fair
I came in for a consultation to understand why my Audi was vibrating when I brake. He told me it was my rotors. Since my pads were fine AIS told me it wasn’t a safety issue and I could wait to replace the rotors when I need new pads. I appreciated that solid advice. Advice AIS knew wouldn’t result in an immediate service appointment. But it will result in future service income from me. They even waived the fee to check what was going on.
Mark F. de Auto Import Specialist a répondu le 05/16/2025 05:23 AM

Thank you so much for the awesome 5-star reivew. We greratly appreciate your business and enjoy working with you.  We are glad that we were able to helpo out.  Looking forward to working with you again.  Thanks again for choosing AIS for all of your automotive needs. 


JK
gravatar
Jeff K.
Nappanee, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2025
client vérifiéVérifié Client
10
Purchased our 4th Vehicle from AIS!
One week ago we purchased our fourth vehicle from AIS. They are the only place we look for vehicles when the time comes. The dealership runaround you're used to getting is non existent when dealing with Mark Fry and Staff. Mark is fair, honest, and diligent in dealing with what you'd like instead of trying to sell you what they have. Top quality vehicles at fair prices with honesty and integrity standing behind them. Everything you'd want in the vehicle purchasing experience.
Mark F. de Auto Import Specialist a répondu le 05/16/2025 05:24 AM

Jeff, thanks so much for the awesome review and for your trust in us.  We greatly appreciate the continued business and enjoy working with you and your family.  Looking forward to selling yiou another four cars and servicing your cars for many years to come.


DM
Doug M.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2025
client vérifiéVérifié Client
10
Excellent visit
Excellent service and work with a reasonable price Very happy we were referred to this establishment
Mark F. de Auto Import Specialist a répondu le 05/16/2025 05:25 AM

Thanks so much for the great review.  We really appreciate your business and look forward to working with you for years to come. 


Client vérifié
South Bend, IN
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/02/2025
client vérifiéVérifié Client
2
Everything discussed about service for my vehicle ignored
I feel like my expectations were conveyed well, that I had clearly described the challenge, that the resolutions that I would like to consider be quoted, but none of that transpired. Instead, I feel robbed, ignored, and entirely mishandled.
Mark F. de Auto Import Specialist a répondu le 05/16/2025 05:26 AM

So sorry for the experiece you had, I know Jeff has actively been working with you to resolve the issues and make sure that you are taken care of.  We do appreciate your business and want to do everything we can to take care of you and your automotive needs. 


JH
gravatar
John H.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
client vérifiéVérifié Client
10
Enjoyable and effective
Great people with whom to work! Personal and personable service
Mark F. de Auto Import Specialist a répondu le 04/28/2025 05:48 AM

John, thanks so much for the great 5-star review and for the continued business.  We greatly appreciate your business and your continued trust in AIS.  Looking forward to working with you for many years to come. 


AK
Alice K.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2025
client vérifiéVérifié Client
10
Fix brake
I always get in to get my SUV fix. With no problem good service and price.
Mark F. de Auto Import Specialist a répondu le 04/23/2025 05:27 AM

Alice, thank you so much for the awesome review and more importantly for the continued business and your trust in AIS.  We enjoy working with you and taking care of your vehicle.  Looking forward to working with you for many years to come.  


TT
Ted T.
South Bend, IN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2025
client vérifiéVérifié Client
10
Great Service
Good prompt service!
Mark F. de Auto Import Specialist a répondu le 04/28/2025 05:49 AM

Thank you so much for the great review.  We really appreciate your business and the 5-star review.  


1-15 sur 674 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.