Our used car service & auto repair facility located in Plantsville is equipped with the latest equipment to handle domestic and imported car servicing. We also offer state-of-the-art auto detailing services that will make any used car look brand new. Call (860) 276-2100 to get a quote from our auto detailing professionals and see your Our used car service & auto repair facility located in Plantsville is equipped with the latest equipment to handle domestic and imported car servicing. We also offer state-of-the-art auto detailing services that will make any used car look brand new. Call (860) 276-2100 to get a quote from our auto detailing professionals and see your vehicle transformed with a sparkling new look ...more
When we returned home we detected that the driver's seat was not moving and adjusting as needed.
When I got home I saw that a gear was missing from the seat's motor (defect/problem impossible to have checked by the dealer when selling the car). We immediately informed the dealer of the problem and took the car to check and change the part. We were promised that they would buy the part and schedule a day to replace the faulty part.
After 15 days and after many calls from us the part was available to replace.
Again I drove to the dealer to replace the part.
When we bought the car, we were promised help programming a second keyfob even though I had to buy the keyfob and pay for the programming service.
After many calls and insistence after 90 days of waiting they managed to get someone to do the programming at a cost of $125.00.
Again I drove to the dealer (30 miles one way) to have the keyfob programmed. When the locksmith was programming the keyfob I asked if he could make a copy of the key so that I had a complete set (keyfob+key) and he said yes. I asked the cost and he didn't say. As I had already checked the cost in other places (between $35.00 and $50.00) I believed that what would be charged at these prices.
When I went to pay, the locksmith told me that I should pay the dealer directly and to my surprise I was charged $250.00, $125.00 of which was for programming the keyfob that I had bought 90 days ago and a copy of a key $125.00 (this copy in any seat costs no more than $50.00)
When I made the deposit, I just asked the cost to carry out Undercoating Rust Prevention and to my surprise when I went to sign the contract and make the payment I was informed that the service had been done. As I wanted to discuss the matter, I paid and did not complain.
The problem is that the service was terrible and after 30 days the car's chassis was already completely rusted and the supposed protection had already disappeared.
Therefore, if you come to buy a car from this dealer, be careful not to be deceived with false promises from the seller together with the person responsible for services.
The service department is horrible, unprofessional, without any respect for the customer.
In summary, what still deserves respect in this dealer is the financial department, as the others have nothing to add.