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The Auto Clinic Repair and Towing

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 076 Avis)
94
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
94
Score NPS ®

Détails de l'entreprise

À propos

The Auto Clinic Repair and Towing can help with all of your automotive needs! The Auto Clinic Repair and Towing can help with all of your automotive needs!

Catégories
Réparation automobile, Service de remorquage, Atelier de réparation
Contact
(815) 433-9181

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
1734 N 26th Rd Ottawa, IL 61350-9360
The Auto Clinic Repair and Towing's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 076 Avis)

PB
Paula B.
Ottawa, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2025
client vérifiéVérifié Client
9
Great service, personnel
Everyone was pleasant, courteous and took the time to listen.

VW
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Vernon W.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2025
client vérifiéVérifié Client
10
Great service. Great mechanics
Promptly served and Great priced.no better place around to get Great car service

BM
Beth M.
Ottawa, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Tire Troubles
On my way to work I had a tire that blew out it's sidewall. Totally undrivable of course. The wonderful folks at The Auto Clinic came out in 5 minutes, gave me a ride home and towed my car in for repairs. It was ready the following morning and they even gave me a ride in to pick it up. They are the best! 10/10.

DB
David B.
Ottawa, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Great service
As always, great service! AutoClinic is my go to service center.

Client vérifié
Ottawa, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2025
client vérifiéVérifié Client
10
The best!!!
All of my encounters at the auto clinic have been professional, educational, and cost effective. I know that the auto clinic has my safety in mind when taking care of my car. I feel confident in their care and will forever recommend them to others. Can’t say enough good things!

DS
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Dianna S.
Ottawa, ON
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2025
client vérifiéVérifié Client
10
5 stars should say it all!
The Auto Clinic now services 3 family vehicles. We trust them and they go above and beyond to come through for us.

MP
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Mike P.
Ottawa, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2025
client vérifiéVérifié Client
10
Excellent service
Friendly staff. They will take care of all your automotive needs

GB
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Gene B.
Ottawa, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2025
client vérifiéVérifié Client
10
Great work
I have an older truck and needs a few repairs and there right there the service is great

KE
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Kim E.
Ottawa, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2025
client vérifiéVérifié Client
10
Awesome
Awesome service do a great job!!! Very reasonable for the great service

DS
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Dianna S.
Ottawa, ON
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2025
client vérifiéVérifié Client
10
Always the Best Customer Service
One of the things my family appreciates the most is the detailed messages and updates we receive about the work needed to be done. No one else, in our experience, does that. That is top notch customer service.

PS
Pam S.
Ottawa, IL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/06/2025
client vérifiéVérifié Client
6
After your repair of our right rear tire, i just measured the pressure and found it was at fifteen pounds! So there must still be a leak.
Our right rear tire is still leaking air, and is now at 15 lbs. after your "fix" yesterday.
Greg R. de The Auto Clinic Repair and Towing a répondu le 05/08/2025 12:28 PM

There was still a leak.  We were also surprised that the sidewall had a pinhole leak while the massive hole that we patched held properly!  Now that replacement is finished, we hope that you never need to worry about this again.


MR
Micheal R.
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/02/2025
client vérifiéVérifié Client
9
Honesty
I mostly appreciate the way I don’t feel like I’m being hosed, everything is explained and there’s never unwanted services hurl on me.

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2025
client vérifiéVérifié Client
10
Very courteous and fair
Excellent

CB
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Caroline B.
Ottawa, IL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/29/2025
client vérifiéVérifié Client
5
None
I went there to get my air conditioning recharged. I was told it would take an hour. 2 1/2 hours later, I was told there was a leak in my condenser. So, the part has to be ordered and they will let me know when it comes in. So basically, nothing was done except for an inspection
Greg R. de The Auto Clinic Repair and Towing a répondu le 04/29/2025 01:34 PM

I think that there may be some confusion with the recounting of your visit.  I, myself, tried to explain and advise you of what we found in our diagnostic procedures, but you directed me again to the person who will be paying the bill.  We explained to him that we confirmed that the AC system didn't work during our test drive, so we pulled it into the shop and found the the AC system had no freon in it.  The compressor will not work with low freon levels, so we had to fill it up to test it.  This process takes longer than an hour for this design.  We are sorry for the amount of time your visit took, but you also had us looking other issues, which made the wait longer.  Upon filling your freon syste, we turned the system on and confirmed that the dye we added was coming out at a leak in the condenser.  Now knowing that there is a leak, we can not allow any excess freon to escape and go into the atmosphere, so we had the extract the freon that did not leak out.  I reviewed the video footage concerning the time that you had to wait, and I can confirm that you were here almost 2.5 hours, but there was only 1.5 hours billed, while the work performed booked at 2.0 hours.  After calculating these things, we see that the car was pulled in at 8:15 and pulled out at 10:13.  Some of the wait time was eaten up in conversing in the office, waiting to get to speak to you after other customers were waited on, and for paperwork and estimates, including the phone call to Stan and a second explanation.  I hope that this break down helps to see the reason for the delay, as well as show that we really do have your best interests in mind as we try to get through the problems that your vehicle is having while repecting your situation in terms of the extra steps needed to have the payment go through as requested.  I do wish that I had known that you had these concerns while you were here, I would have been happy to approach the situation in another way, or spend more time explaining if need be.  Feel free to talk to us about any concerns that you have in the future, we are here to help you in any way that we can.


BM
Beth M.
Ottawa, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2025
client vérifiéVérifié Client
10
Satisfied Customer
As usual The Auto Clinic diagnosed my problem, fixed it and got me in and out quickly. They're the best!
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