Since moving back to the valley in June, my car has had nothing but issues. I got my car's yearly maintenance done in September 2021 at Audi San Juan. By the end of October, my car was flashing the oil symbol. The car had no oil when the guy at AutoZone topped it off. Come today, December 2021, and my car's coolant symbol flashed as I was driving, coincidentally by Audi San Juan. I call and verify that they can top off the coolant, and I stop. They take my car in and return it in less than 15 minutes. As I finish my business and return home, the coolant symbol starts flashing again! I finally got home and decided to pop the hood to realize they dared to lie to my face. They did not refill the coolant at all! Before this service, only two dealerships have serviced my car for the past six years, South and North Austin Audi, and I never had an issue with the dealerships being scammers.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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