Vérifié ClientI appreciate your business and your honest feedback. Thank you. I have looked into this and addressed it with the team. At Ashcfraft, we strive for excellent service and this time we fell short of meeting your expectations. I hope we can continue to service your vehicles and provide the service you deserve.
1. We needed to replace another motor for one of our windows. They said they would order the part and it would be about 3 days. I gave them a full week and called. The part had been called in, but wasn't on the order log. They were going to call back, but never did. Gave them another week. Part had not been ordered. Tried again the next week. After the third or fourth try, the part got ordered.
2. Window motor was replaced and tested. It worked. Horn didn't sound when locking the car. Turns out the panel wasn't on all the way. Could not pop it back in place. Also caused door to not unlock. Turns out a part was put in wrong, preventing the door from shutting properly.
3. Tested the door after it was fixed and found that the other side of the door panel wasn't attached. Turns out the clips were broken. As a result, the door would not lock.
On the third try they finally got everything put back together and apparently working for now.
They are always friendly and courteous, but this time I felt like there were too many issues for it to it to have just been a bad day.