This shop will take you for a ride and lie to you the whole way.
This shop gave me a reminder why I fix everything myself.
Not only did they lie to me at least 4 times, they also tried to take advantage of me every step of the way.
I originally brought the car to them wanting rod bearings and an oil pump. I did my own diagnosis on the very low oil pressure and hired them to replace these parts. After the car sat in their lot for a week, (I understand other cars were first in line) they did their own "diagnosis" without asking me first. They called me about this "Free" (Lie #1) $120 diagnosis after it happened. This is when they tried to sell me everything under the sun except what I asked for. Brake lines, brake pads, wipers, a battery, idler arm and tie rods, suspension bushings, lights, etc. They were hired to complete a specific task, and they slap me in the face with this nonsense.
After this I reminded them I was there for rod bearings and an oil pump.
After a few days they called me saying that they pulled the valve covers (Lie #2) and were going to adjust the non-adjustable valves. The valve covers never came off, the leaves on top and undisturbed sludge around the screws tell the true story.
I once again told them i was there for an oil pump, and reminded them about the low oil pressure. They absolutely would not let me talk directly to the mechanic. I was then told they were going to check oil pressure, which I already did myself two weeks before. After they checked the oil pressure they confirmed it was low, tried to sell me exhaust and completely ignored the task I hired them for. I then asked them how much the idler arm and tie rods would cost (over $1000.) Tie rods cost $25 or less each, and the idler arm around $40. I already knew that price was insane, so I asked about the exhaust. ($70.) I told them to go ahead and do the exhaust, and gave up on the oil pump + bearings. "Okay we'll have that done by tomorrow." Tomorrow comes, no call. Day after, no call. I call them the day after that, and asked if the work was started. (If not, I was going to go pick the dang* thing up.) I was assured that it was in the garage and started. (Lie #3.) After I got off of work, I drive by and guess what's sitting in the parking lot untouched? Furious, I decided i'm going to pick it up Monday morning as soon as they open.
Monday morning comes, and it's still sitting in the parking lot unlocked with the hood open like it has been for 2 weeks. They get caught with their pants around their ankles when I show up and couldn't find the keys. I was then told that the exhaust repair was completed, (Lie #4) and I paid $120 for the "free" diagnosis I didn't ask for. They pull my car around, and I crawl underneath to inspect. Surprise, surprise! No repair was done, all the exhaust is untouched and I can see it puffing out where they were supposed to do the repair. I also notice that the car I brought to them with a full tank of gas is now only half full.
Great job guys! Thanks for wasting weeks of my time and charging me for accomplishing nothing. I pretty much paid $140 for a 3 week parking space. By far the worst experience i've ever had with an auto repair shop.
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Not only did they lie to me at least 4 times, they also tried to take advantage of me every step of the way.
I originally brought the car to them wanting rod bearings and an oil pump. I did my own diagnosis on the very low oil pressure and hired them to replace these parts. After the car sat in their lot for a week, (I understand other cars were first in line) they did their own "diagnosis" without asking me first. They called me about this "Free" (Lie #1) $120 diagnosis after it happened. This is when they tried to sell me everything under the sun except what I asked for. Brake lines, brake pads, wipers, a battery, idler arm and tie rods, suspension bushings, lights, etc. They were hired to complete a specific task, and they slap me in the face with this nonsense.
After this I reminded them I was there for rod bearings and an oil pump.
After a few days they called me saying that they pulled the valve covers (Lie #2) and were going to adjust the non-adjustable valves. The valve covers never came off, the leaves on top and undisturbed sludge around the screws tell the true story.
I once again told them i was there for an oil pump, and reminded them about the low oil pressure. They absolutely would not let me talk directly to the mechanic. I was then told they were going to check oil pressure, which I already did myself two weeks before. After they checked the oil pressure they confirmed it was low, tried to sell me exhaust and completely ignored the task I hired them for. I then asked them how much the idler arm and tie rods would cost (over $1000.) Tie rods cost $25 or less each, and the idler arm around $40. I already knew that price was insane, so I asked about the exhaust. ($70.) I told them to go ahead and do the exhaust, and gave up on the oil pump + bearings. "Okay we'll have that done by tomorrow." Tomorrow comes, no call. Day after, no call. I call them the day after that, and asked if the work was started. (If not, I was going to go pick the dang* thing up.) I was assured that it was in the garage and started. (Lie #3.) After I got off of work, I drive by and guess what's sitting in the parking lot untouched? Furious, I decided i'm going to pick it up Monday morning as soon as they open.
Monday morning comes, and it's still sitting in the parking lot unlocked with the hood open like it has been for 2 weeks. They get caught with their pants around their ankles when I show up and couldn't find the keys. I was then told that the exhaust repair was completed, (Lie #4) and I paid $120 for the "free" diagnosis I didn't ask for. They pull my car around, and I crawl underneath to inspect. Surprise, surprise! No repair was done, all the exhaust is untouched and I can see it puffing out where they were supposed to do the repair. I also notice that the car I brought to them with a full tank of gas is now only half full.
Great job guys! Thanks for wasting weeks of my time and charging me for accomplishing nothing. I pretty much paid $140 for a 3 week parking space. By far the worst experience i've ever had with an auto repair shop.