Vérifié ClientVérifié ClientVérifié ClientVérifié ClientThank you for bringing this to our attention! Fortunetly we have hi definition security cameras to confirm situations just like this. After reviewing the camera footage we can see the sunroof was left open when you droped off the vehicle. We never adjust sunroofs unless we see one left open and it starts to rain. Unfortunatly, we did not notice you left yours open until it was too late. I will be happy to provide you with a copy of the video footage proving this. Either way you have a wet car, and I got a bad review. I am so sorry. Please let us know if there is anything we can do to help.
Vérifié ClientIt’s wonderful to hear that you’ve been part of the Apex family for years! We aim to keep your car purring like a content kitten, and it’s great that our team can help explain the “why” behind what we do—that part's almost as important as getting the work done. Your recommendation means a lot to us, and we appreciate you spreading the word. Here’s to many more years of keeping your wheels rolling smoothly!
Vérifié ClientWe appreciate you taking the time to share your experience with us, and we're genuinely sorry to hear that it wasn't the positive one we aim for. It sounds like you had high expectations for the care your vehicle should receive, especially at the 140,000-mile mark.It's clear that communication fell short during your appointment, and we completely understand how frustrating that can be—like preparing for a party and finding out the cake is just a single cupcake. We'll certainly take this feedback and ensure our team is sharper about checking in with customers and confirming the necessary services.Thank you for your loyalty over the past three years, and rest assured, we’re committed to making sure your future visits reflect the high standards we strive for. We hope to turn this around for you next time.
Vérifié ClientWe appreciate the kind words about our friendly and professional staff! Your feedback motivates us to keep up the good work.
Vérifié ClientWe appreciate you taking the time to share your experience with us. We're grateful for your loyalty over the years and look forward to continuing to serve you.
Vérifié ClientWe're glad to hear that our convenience has been a great match for you, and that our service hit the mark! We aim to make your auto service experience as smooth as a freshly paved road. If you have any other feedback or need anything else, don't hesitate to reach out!
Vérifié ClientWe appreciate your kind words about our team! It’s wonderful to hear that you found our employees friendly and knowledgeable. We take great pride in making sure your car gets the care it needs, and we’re glad to hear you're happy with the results.
Vérifié ClientWe appreciate you taking the time to share your experience with us. It’s great to hear that Dave could translate car talk into plain English! It’s all about ensuring every customer feels informed and empowered, regardless of their level of car knowledge. If you have any more questions—or if a mysterious car noise pops up again—don't hesitate to reach out. Safe travels!
Vérifié ClientWe're delighted to hear that you've had such a positive experience with us at Apex Auto Service! We appreciate your loyalty and look forward to helping you with any future auto adventures!
Vérifié ClientVérifié ClientWe truly appreciate your glowing review! We strive to create an experience that keeps you coming back, and we're happy to have your support.
Vérifié ClientWe're glad to hear that you were very satisfied with the job we did. A solid performance is what we strive for, and it's always nice to know we're hitting the mark. If there's anything we can do to reach that final star, just let us know!
