Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Villa Rica, we are Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Villa Rica, we are totally confident that Andrews Automotive is the best option in town! ...more
When another week passed with ZERO movement I started calling the power train products warranty department, and sales agent that sold the motor. I discovered that Jason and the shop had STILL not called to start the warranty ticket. When I confronted Jason he lied more. Blaming the engine company for not returning his calls. Because Jason is too good to update his customers I had to call power train products 16 times total just to get some idea what was being done and I never sat on hold for more than 5 minutes. Power train products salesman as well as engine builder stayed on the phone with me each time and went WAAAAY above and beyond. POWER TRAIN PRODUCTS keeps call logs… I called the engine supplier and was informed by the engine supplier that Jason had only called once and it was just 20 minutes AFTER Jason told me he was waiting on power train products to call him back. HE BLATANTLY LIED. I confronted them again and Jason just continued to lie. I have all of the receipts to prove it.
I finally got my jeep back the week we left for vacation. BUT vacation was still ruined because my jeep leaked fluids all the way to Florida. Had to park it. Couldn’t even use it. I brought it back and it sat for 2 more weeks. This shop did nothing to make it right. After having it for 2 more weeks they told me it was the transmission and had nothing to do with their install. Charged me $300 more to repair. Got it back home and it’s still pouring fluids. They LIED AGAIN. I took it to another mechanic and they found that it was caused by the mechanic. Andrew’s Automotive broke the oil cooler filter housing (definitely a part they had to take off the old unit and put on the new unit during the swap). They were liable for the damages they caused, they knew the whole time the transmission wasn’t leaking, it was obvious the leak was engine oil not transmission fluid, they knew they were responsible for fixing at their own cost… but Andrew’s Automotive chose to LIE and chose to charge me for a repair I didn’t need to cover for a broken part they damaged and could not find the integrity to make right. It was a simple 2 hour fix that cost me an additional $2k to resolve because this lazy shop didn’t want to take the intake off 1 more time.
Never again??