I took my truck in for its annual inspection / emissions test. During the inspection the mechanic disovered I needed front brakes and rotors as well as a front axel for my 4-wheel drive. I know the mechanic is doing their job when they are very thorough in looking for safety issues. Some shops I have dealt with in the past may have never noticed or inspected the axel area. For my own saftey I am grateful for what they do by doing their job correctly. When I arrived at the shop Dave the mechanic showed me exactly what was wrong with the axel. After seeing it in person I fully understood what I was being told what was wrong with the truck. Lastly I know its not the shops responsibility for a ride to and from the shop and I only live about a half mile away, I am very grateful they were able to provide me with a lift to pick up the truck when it was completed so I did not have to walk in the recent snow that we got. Customer service goes a long way and they knocked it out of the park.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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