ALM Hyundai Florence offers the highest quality repair and maintenance for your vehicle.ALM Hyundai Florence offers the highest quality repair and maintenance for your vehicle.
Customer Comment for Service Performed on October 10, 2024
My Hyundai Santa Fe 2013 was initially brought to ALM Hyundai in Florence on Wednesday, September 25, 2024. Diagnosis was performed to discover why the passenger front door displayed open while driving the vehicle. The part was ordered, and I returned on October 10, 2024, at my appointed time of 8:30 AM. Using the Parts Number referenced on the invoice from ALM Hyundai, I used that number to obtain a price of the same part from Amazon. ALM Hyundai price was $289.60, and Amazon price was listed as $55.00. ALM overcharged this customer $234.60. Labor fee $479.59, SS Shop supplies $45.00 (What is this? Please explain exactly what constitutes this $45.00.) Diagnostic Fee was $95.00. Total Price Paid was $642.75.
As stated above, I arrived at ALM Hyundai at 8:30 my appointed time. There was only one person in the waiting room. Two Black ladies came to the waiting room. Then, three white women came to the waiting room. I’m not playing the race card, but I’m stating facts. All three white patrons’ cars were repaired, and all Black patrons were still waiting on repair work to be completed. I was annoyed at the lack of professionalism from Eric Foerster. I had to search him out to inquire about the status of my car.
Finally, I left ALM Hyundai at 11:49 AM.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
As stated above, I arrived at ALM Hyundai at 8:30 my appointed time. There was only one person in the waiting room. Two Black ladies came to the waiting room. Then, three white women came to the waiting room. I’m not playing the race card, but I’m stating facts. All three white patrons’ cars were repaired, and all Black patrons were still waiting on repair work to be completed. I was annoyed at the lack of professionalism from Eric Foerster. I had to search him out to inquire about the status of my car.
Finally, I left ALM Hyundai at 11:49 AM.