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Alan and Sons

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(66 Avis)
81
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
81
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(925) 446-5106

Heures d'ouverture

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* America/Adak
4001 First St #7a Livermore, CA 94551
Alan and Sons' Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(66 Avis)

BF
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Brian F.
Pleasanton, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2025
10
Exceptional Service & Unmatched Dedication!
I can't say enough great things about this repair shop! I brought my 2013 Ford Explorer in for a very complicated issue, and they went above and beyond to get it fully resolved. Even though I had to bring it back a few times, they covered all the labor and most of the replacement parts, standing by their work with incredible integrity. Their methodical approach and dedication to solving the problem completely gave me peace of mind. Now, my Explorer is running better than it has in years! If you're looking for a trustworthy and skilled repair shop, this is the place to go. Highly recommended!

LT
lauren t.
Birds Landing, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2025
client vérifiéVérifié Client
10
Great shop! Great service!
I took my BMW here for a battery replacement and registration when another shop was unable to do it. The folks at Alan and Son’s were super friendly and helpful. Excellent customer service! I would def go back and highly recommend! 10/10

SM
Stephen M.
Pleasanton, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2025
client vérifiéVérifié Client
Catégorie : Service
Stephen said he always goes back to them because they treat him right and they know their stuff.
Recommandé

Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2025
client vérifiéVérifié Client
10
Been wonderful experience
Victory been very supportive and informative

DM
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Deborah M.
Livermore, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2025
client vérifiéVérifié Client
10
Exceeded my expectations!
To say I was shocked is not hyperbole. Alan's and Sons exceeded my expectations for; quality of service, effective complete communication from answering my questions before, during, and upon completion, quality of work, honesty and fair pricing. The business runs so efficiently, everyone is kind, and everyone genuinely seems to be happy to work there. They are the epitome of a very well run family business. I absolutely recommend them to any single lady that has ever felt the dread of having to take the vehicle to a repair shop, Alan and Sons is the place to go. You will feel comfortable, and NOT walk away questioning if you got ripped off. Fair, honest, trustworthy, quality service and work.

MS
MIke S.
Livermore, CA
Mercedes-Benz C63 S AMG
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2025
client vérifiéVérifié Client
10
Great service and excellent customer support
Excellent service and customer service.

DF
david f.
Livermore, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2024
client vérifiéVérifié Client
10
BMW check up
Always excellent service and can get me in asap.
The Team A. de Alan and Sons a répondu le 12/29/2024 09:33 AM

We really appreciate you taking the time to share your thoughts. It’s fantastic to hear that our service hits the mark for you, and we’re glad we can be your go-to when you need things done in a pinch. The only thing quicker than our service is how fast the coffee disappears in our break room! Your support means a lot to us.


JM
Jose M.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2024
client vérifiéVérifié Client
10
They are amazing
Very honest and do great work. Super friendly
The Team A. de Alan and Sons a répondu le 12/17/2024 09:35 AM

We appreciate your feedback! Honesty and friendliness are at the heart of what we do, and it's great to hear that our efforts have made an impression. It's always our goal to combine quality work with a warm smile—after all, who said you can’t enjoy a little friendly service while getting things done? We look forward to continuing to provide you with top-notch service!


MM
mike m.
Livermore, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2024
client vérifiéVérifié Client
10
Great family run business. Original quote was $200+ less
Cost was 200 less than quote. Great family run business.
The Team A. de Alan and Sons a répondu le 12/06/2024 09:34 AM

We’re happy to hear you found our prices to be friendlier than your last quote – it sounds like we might need to give our quotes a little pep talk! Being a family-run business, we pride ourselves on delivering honest and fair pricing. Your support means a lot to us, and we look forward to continuing to serve you in the future.


GA
Graham A.
California
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/22/2024
client vérifiéVérifié Client
Catégorie : Service
Graham said he trusts them. They did the work he asked for. They explained things to him and got his vehicle back in good time.
Recommandé
The Team A. de Alan and Sons a répondu le 11/26/2024 09:32 AM

Thanks for sharing your experience with us! We're glad to hear that you felt confident in our work and that everything was explained clearly. It's always our goal to get your vehicle back to you promptly and in great shape, like a kid on a school playground. We appreciate your trust and look forward to helping you out again!


BR
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2024
client vérifiéVérifié Client
10
Trusted with all my Vehicles
I can't recommend Alan and Sons Automotive enough! They've been taking care of all of my vehicles and motorcycles for years, and I couldn't be happier with their service. The team is incredibly knowledgeable, always providing expert advice and top-notch repairs. They take the time to explain everything clearly, and I trust them completely with my cars and bikes. Not only are they professional, but their prices are very fair, which is hard to come by these days. If you're looking for reliable, high-quality service, Alan and Sons Automotive is the place to go!
The Team A. de Alan and Sons a répondu le 11/19/2024 09:33 AM

We're delighted to hear that you've been enjoying our services for all your vehicles and motorcycles! It sounds like our team has established quite the rapport with you, and we're glad we can provide you with the expert advice and repairs you deserve. We pride ourselves on being knowledgeable and transparent—though we won't deny we'd love to be able to give a vehicle a top-notch assessment in under an hour, if only time travel was an option! We're also pleased to hear you appreciate our pricing; we aim to keep it fair in a world where 'surprise expenses' seem to be the norm. Thank you for your glowing recommendation. It's always a pleasure to serve customers like you!


DR
David R.
Livermore, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2024
client vérifiéVérifié Client
10
Great service, knowledgeable staff.
This shop can fix any vehicle problem for a fair price.
The Team A. de Alan and Sons a répondu le 11/15/2024 09:34 AM

We appreciate your recognition of our ability to tackle any vehicle problem, no matter how tricky it may be. It’s great to hear that you find our prices fair—after all, we believe that getting your car fixed shouldn’t cost an arm and a leg. If you ever want to drop by for routine maintenance or another adventure in auto repairs, we’ll be ready to roll up our sleeves and dive in!


JM
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Jim M.
Livermore, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2024
client vérifiéVérifié Client
9
Good job
Always a good experience.
The Team A. de Alan and Sons a répondu le 11/15/2024 09:34 AM

We appreciate you taking the time to share your experience. It’s wonderful to hear that we’ve managed to keep things consistently good for you. We’ll continue to strive for excellence, so you can expect more of the same delightful moments in the future. Here's to many more enjoyable visits!


TC
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THERESA C.
Livermore, CA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/05/2024
client vérifiéVérifié Client
8
They do their best
Have been great service for many years. Only had one tough fix that took a while to sort out, but it seems to be working now. Thank you for doing your best.
The Team A. de Alan and Sons a répondu le 11/06/2024 09:33 AM

We genuinely appreciate your long-standing support and loyalty over the years. It sounds like that tough fix was a bit of a rollercoaster ride, but we're glad to hear it's all smoothed out now. If things ever start to feel bumpy again, we're here to ensure your experience remains more joyride than rollercoaster. Your confidence in our service means a lot. Here’s to many more years of smooth sailing!


MJ
Mike J.
Tracy, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2024
client vérifiéVérifié Client
Catégorie : Service
Mike said the business took care of him, it was quick and easy, had him in and out. He said it was also not for very much money. He added they were friendly.
Recommandé
The Team A. de Alan and Sons a répondu le 10/25/2024 09:34 AM

We're delighted to hear that your experience was quick and easy – we strive to keep things moving faster than a squirrel at a nut convention! It’s great to know our team took good care of you while also keeping your wallet happy. Friendly service is our specialty, so we appreciate you noticing that. We hope to keep the good times rolling next time you visit!


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We sincerely appreciate your positive feedback. We're committed to providing excellent service in the automotive industry and are pleased to hear you had a satisfying experience. Thank you for choosing Alan and Sons! ?✨ #CustomerSatisfaction #AlanAndSons
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Thank you for your amazing review! We’re thrilled to hear about your positive experience with our team. Your trust means everything to us, and we’re here to provide quality service for all your vehicles. ?? #CustomerSatisfaction #AutoCare
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Thanks for the kind words! ? We're thrilled to keep your wheels turning without a hitch! ?✨ No return trips needed here—just good vibes and great service. Keep cruising and recommending! #AutoExcellence #AlanAndSons
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Thanks for the fantastic review! We're thrilled to be the pit crew for all four of your cars! ?? Victoria and the team love helping you get back on the road with confidence. Remember, we're always just a wrench's throw away! ?? #AutoCare #TeamAlanAndSons
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Thanks for the kind word! At Alan and Sons, we believe the only thing better than a smooth ride is a smooth service—always aiming to lend a helping hand! ?✨ We appreciate your support! #CustomerLove #AutoExperts
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We’re revved up by your kind words! ?? Excellent communication and thorough work? That’s how we roll! Thanks for choosing Alan and Sons – where your ride gets the VIP treatment! ? #CustomerAppreciation #AutoExcellence
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? Thank you for the kind words! We believe in punctuality almost as much as we love a good oil change! ?? We're thrilled you enjoyed our friendly service. Your satisfaction keeps our engines running! ? #AlanAndSons #CustomerAppreciation
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?? We're thrilled to hear our brake team hit the brakes on your concerns! Thank you for trusting us to keep you safe on the road. We’ll be here, ready to stop by whenever you need! ?? #BrakeHeroes #CustomerAppreciation
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We're revved up to hear you're thrilled with our team! ?? It’s our goal to be the best in the biz, and your recommendation means the world to us. Thanks for trusting Alan and Sons with your ride! ? #ClientLove #BestInTheBusiness
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We’re revved up to hear you enjoyed our fast and reliable service! ?✨ Keeping you in the loop is our jam. Can’t wait to see you back for your next ride! #CustomerServiceGoals #AlanAndSons
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We're revved up with gratitude for your awesome review! ?✨ At Alan and Sons, we strive to keep our service as smooth as your ride. Thank you for trusting us over the years—here’s to many more! ?️ #CustomerAppreciation #LocalMechanics
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Thanks for the awesome review! ?✨ We’re thrilled you think we’re great! If we had a trophy for “Best Automotive Experience,” you’d be our top contender! Keep those wheels turning and come see us again! #AlanAndSons #AutoMagic
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