So to start off. on April 7th I called advanced for a quote on an engine cleaning and tumbling. they gave me a quote of 120$ I took notes on this and compared it to places in my general vicinity. i told them l'd look for a plate for the engine but just for the time being, I wanted a hot tank and a tumble. he told me it would be a week or so due to employee circumstances. Completely under stand it, stuff happens. between the 7th of April and the day I picked it up on the first of may, they contacted me twice the day before it was done and the morning of. communication problems again I get it. stuff happens, where my problem comes in. On the afternoon of the first of may I headed in and was very respectful to the service manager behind the front desk. He told me it would be approximately 243$ aka double what he first quoted me.
This was given to me without any reasoning or justifica-tion. I asked him about it in a respectful manner mentioning that when I called 4 weeks prior I had noted he gave me a quote of 120$. He immediately throws away the 243$ repair copy and changes his price on the computer to 120$. then he askes me "do you go to the tech here" I replied with "yes sir" He then tells me "that makes sense all you kids do is b*itch and complain". then proceeded to tell me I don't know the difference between a quote and a final statement. Im not sure if he gets paid on commission or salary with a bonus but regardless talked to anyone let alone a customer is unacceptable. then trying to upcharge me on a job that was extremely small. I was planning on bringing other work there but since this interaction I will NEVER recommend anyone to there service. looking back I should have drove down to Colorado. After that interaction I asked for the owners number and he happily gave me Leonards name and number and told me "feel free to call him he will agree with me". I left Leonard a long voicemail right after explaining my incident and it being 4 days later he has not tried to contact me other than there automated customer service text. I would love to speak to the owner call or in person. the ball is in there court.
advanced automotive doesn't care about students or there customer service reputation here in Laramie.
Along with ALL of this I will be informing every student that atends wyotech to not bring there business here.
And there is no way they can have almost 600 reviews on there website while having 6 reviews on yelp. One having a "4.8" and the other being a "3" Ball is in your court Leonard.

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