Advanced Automotive

So sorry to hear this, I have tried reaching out to you via text and telephone, but I have not heard back. I know the stereotype in this industry and beleive me when I say, the last thing we do is try to take advantage of anyone, regardless of gender. Even when you stopped by with your brand new vehicle that you just purchased and were frustrated by the new technology (rightfully so!), one of our staff members came out and helped you sort out a few things that had you stumped. That is who we are and what we do, we are here to help people, not take advantage of them. It does sound like we did not do a great job of explainiing things & communicating with you throughout the process. That is typiclally something we are really good at, take pride in and it sounds like we let you down, for that I am sorry. We replaced parts that are sensitive to the vehicle running correctly because someone before us had replaced some of the components with cheap, aftermarket parts that do not operate correctly in your vehicle. Since we were having a runability issue, that unfortunately is where we had to start. I have noticed that we have spots in your repair history that you don't come here, take it to the dealer or elsewhere and that makes it even harder to repair as we don't have the complete history of the car and know who has done what and why. If we failed to fix the car, please bring it back to me. We warranty all of our repairs with a 2 year/24,000 mile warranty, so please reach out to us if this is the case and we will get you taken care of. If you still have questions about the repairs or want to talk/walk through the process, I am happy to answer any questions that you may have. Having been a part of this community for over 16 years now, it is very important to me that you have clarity and trust in what we do as it is with all of our clients. I would really like an opportunity to hear what you have to say and hopefully we can figure out where things went wrong, I look forward to hearing from you. 

Thank you,