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ACE Transmission Service

Score moyen
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(14 Avis)
64
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Détails du score

Tendance des 30 derniers jours

Entreprise active

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ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
64
Score NPS ®

Détails de l'entreprise

À propos

Family-owned and established in 1978, ACE Transmission Service, has been serving drivers in Hanover Park, Cook County, Chicago, Schaumburg, Elgin, Streamwood, Elk Grove Village, Barrington, Hoffman Estate, Bartlett, and Carol Stream, IL for nearly 40 years! With over 45 years of experience, we specialize in transmission services, repairs, Family-owned and established in 1978, ACE Transmission Service, has been serving drivers in Hanover Park, Cook County, Chicago, Schaumburg, Elgin, Streamwood, Elk Grove Village, Barrington, Hoffman Estate, Bartlett, and Carol Stream, IL for nearly 40 years! With over 45 years of experience, we specialize in transmission services, repairs, and rebuilding, along with a full range of general automotive maintenance and repair services. ...more

Catégories
Réparation automobile, Réparation de transmission, Entretien de la voiture
Contact
(630) 289-8030

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
2107 W Irving Park Rd Hanover Park, IL 60133
ACE Transmission Service's Avis
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(14 Avis)

AL
adrian l.
Streamwood, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/20/2025
client vérifiéVérifié Client
8
Great experience
Overall great experience quality work
Gestionnaire de ACE Transmission Service a répondu le 06/20/2025 08:13 PM

We're glad to hear you had a great experience with us and found the quality of our work to your satisfaction. We always strive to provide top-notch service and it's wonderful to know we hit the mark for you. If there's anything we can do to bump that four-star experience into a full five, feel free to share your thoughts! Your feedback helps us keep shifting gears in the right direction.


JK
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Jeff K.
Elgin, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/25/2025
client vérifiéVérifié Client
0
Wasted Time and $$
This shop charged me last month to diagnose a repair. They were then unable to diagnose due to inability to scan(this takes one minute, and free at dealership))codes, according to their own bill. Upon paying, I was told it would apply to future repair/service. I then sent them the proper scan codes from another shop to diagnose via email. I received no response after a week. They *might be good mechanics, but have no clue how to run a business. And the car sat there almost the entire day, without any updates. I had to call them shortly before closing, then rush over to pick it up.
And last week, with little patience on the phone; I finally asked someone there for a partial refund in the form of an oil change. I was refused.
This type of experience is the reason auto repair shops are the number 1 consumer
complaint received by the Illinois Attorney General's office.
Gestionnaire de ACE Transmission Service a répondu le 05/29/2025 03:39 PM

Hi Jeff,

Thank you for taking the time to share your experience — we truly value all feedback, even when it’s tough to hear.

We sincerely apologize that your visit with us didn’t meet your expectations. While our diagnostic fee covers the time and resources involved in inspection, we understand how frustrating it must have felt to leave without the clear answers you needed. It’s never our intention for a customer to feel unheard or undervalued.

Your follow-up email with scan codes should have received a timely reply — that’s on us, and we’ll be reviewing where the breakdown happened to ensure it doesn’t happen again. Likewise, we’re sorry that your vehicle was here longer than expected without more frequent updates. Communication is something we’re actively working to improve.

We also understand your request for a goodwill gesture, like a complimentary oil change, and regret that we weren’t able to come to a resolution at the time. We’d still love a chance to make things right. If you're open to it, we invite you to give us a call or stop by — we want to earn back your trust.

At ACE Transmission Services, we take pride in being a family-owned shop serving our community for over 47 years, and we’re committed to learning from situations like this.

Thank you again for your honest feedback.

— ACE Transmission Services Team


JS
jay s.
Streamwood, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2025
client vérifiéVérifié Client
10
Great transmission service
Used them a few times. Quick and honest service. Great communication. Knowledgeable staff.
Gestionnaire de ACE Transmission Service a répondu le 04/29/2025 09:46 AM

It's wonderful to hear that you've had such positive experiences with us! Quick, honest service and great communication are what we strive for, so it looks like we're hitting the mark. We're glad our knowledgeable staff could assist you — they’ve got more expertise than a backseat driver on a road trip! We appreciate your support and look forward to being here for your future needs.


JS
jason s.
Hampshire, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2025
client vérifiéVérifié Client
10
A+ company,
Great repair work and great customer service!

NK
nick k.
Carol Stream, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/05/2025
client vérifiéVérifié Client
10
Quick Efficient Great Service
Rich was very thorough and detailed. Great customer service.

Client vérifié
Highland Park, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2025
client vérifiéVérifié Client
10
Reliable and professional, great pricing
I was impressed by the professionalism and customer service.
Rich was very patient in walking me through the repairs and pricing.

SS
steven s.
Elgin, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2025
client vérifiéVérifié Client
10
Maintenance
Fast and friendly service, would use them again.

JS
jason s.
Hampshire, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2025
client vérifiéVérifié Client
10
A+ company
Great customer service, fair prices. Will return in the future for repairs.
Gestionnaire de ACE Transmission Service a répondu le 02/22/2025 05:11 PM

Thank you Jason for your kind words! We're glad to hear you had a great experience with our customer service and pricing. We truly appreciate your support and look forward to helping you with any future repairs. Safe travels!


EP
enza p.
Schaumburg, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2025
client vérifiéVérifié Client
9
Great job! Great price!
I was referred to ACE transmission by a friend. I wish I would have been here earlier to get my car’s issue repaired. Richard was clear in what the car needed and the cost of parts and labor. To my surprise he ended up charging me half the initial quote because they finished the job in less time. I was ecstatic to see such an affordable pricing!! And to finally be able to drive my car around with peace of mind!!

Thank you Ace Transmission!
Gestionnaire de ACE Transmission Service a répondu le 02/22/2025 05:13 PM

Thank you so much Enza for your amazing feedback! We're thrilled to hear that you had a great experience at ACE Transmission. Richard and our team always strive for honesty, transparency, and fair pricing, so it’s great to know that you felt taken care of. We truly appreciate your trust and your friend’s referral. Drive safely, and we look forward to helping you in the future!


OA
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omar a.
Streamwood, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/29/2025
client vérifiéVérifié Client
10
Richard the owner is honest and really friendly
Very nice people work in there and Richard the owner has excellent communication with the people
Gestionnaire de ACE Transmission Service a répondu le 02/22/2025 05:14 PM

Omar, thank you for your kind words! We’re glad you had a great experience with Richard and our team. We always strive to provide honest service and clear communication. We truly appreciate your support and look forward to serving you again in the future!


JC
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jose c.
Streamwood, IL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/24/2025
client vérifiéVérifié Client
9
Axle seal service
Customer service excellent, Richard is friendly, good service work
Gestionnaire de ACE Transmission Service a répondu le 02/22/2025 05:16 PM

Jose, thank you for your review! We’re happy to hear that you had an excellent experience with our service. Richard and the team always strive to provide quality work and a friendly atmosphere. We appreciate your support and look forward to serving you again!


TS
TROY S.
Schaumburg, IL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/24/2025
client vérifiéVérifié Client
0
Rude customer service and over priced labor
DO NOT GO HERE this place is a scam over charging on labor you get charged an extra $30 if u pay with debit card and customer service sucks I WILL NEVER GO HERE NOR RECOMMEND IT TO ANYONE there shaddy and will try to milk you of every penny you got!!!!
Gestionnaire de ACE Transmission Service a répondu le 01/27/2025 09:56 AM

hi troy your statement is completly inaccurate and false per the agreement with your father mr rick schneider that lives in florida he approved for use to complete the repairs that were needed for your car he was giving a price of $1053.00 plus taxes which he agreed and we even gave a discount down too $1000.00 plus taxes we fixed your car and got you back on the road as quick as possible we keeped you informed through out this repair and informed you what you had to pay and you agreed as well with the dollar amount when you picked up your car you were informed about the 2.99% fee for paying with a credit or debit prior to paying your invoice 
best regards
ace transmission


AL
ADAM L.
Aurora, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2025
client vérifiéVérifié Client
10
Amazing!!!
I'm so happy I was recommended to Ace Transmission!! A garage told me after over weeks of having my SUV because they couldn't figure out what was wrong with it, to turn around & tell me I need a new transmission. Took over to Ace, & got mine fixed for half the price!! Thank you Rich!!
Gestionnaire de ACE Transmission Service a répondu le 02/22/2025 05:17 PM

Wow, thank you for your amazing review! We're so glad you found us and that we could get your SUV back on the road without unnecessary costs. Richard and the team truly appreciate your trust, and we’re always here to help. Drive safe, and thanks again for choosing ACE Transmission!


Client vérifié
Downers Grove, IL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2025
client vérifiéVérifié Client
10
Leak checked
Ace Transmission checked a leak reported in my transmission by a brake repair company. Manager Rich and technician Mike checked it thoroughly and determined I did not have a leak at this time. Their honesty will not be forgotten. Very kind and professional and communicated excellent through text message. I will return there if I ever need to. I can’t recommend them enough.
Gestionnaire de ACE Transmission Service a répondu le 01/17/2025 06:29 AM

thank you for generous review we take great pride in giving our customers honesty and integrity 

Bons de services et publications
Thanks for the stellar review! 🌟 We're thrilled to hear that our quick and honest service, along with our knowledgeable team, keeps you coming back. We aim to keep your ride smooth and your spirits high! 🚗💨 #CustomerAppreciation #ACEService
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🌟 Thank you for the fantastic review! We're thrilled to hear you enjoyed our repair work and customer service. Our team is here to keep you rolling smoothly! 🚗💨 #ACETransmissionService #AutoRepairExcellence
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🚗✨ Thanks for the shout-out! We're thrilled you enjoyed Rich's thorough work and top-notch service. At ACE Transmission Service, we believe in fixing more than just your ride—we fix your worries too! 😊 #AutoCare #CustomerServiceExcellence
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Thanks for the fantastic review! 🚗✨ We're thrilled to hear our speedy service hit the mark! We’ll always be ready to get you back on the road (and hopefully not too fast! 😉). See you next time! #ACETransmission #FastAndFriendly
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🚗 We're thrilled to hear you loved our service! Great customer care and fair pricing are our speed! 🌟 Can’t wait to see you again for your next repair. Thanks for trusting ACE Transmission Service! #CustomerCare #ACETransmission
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