Accountable Auto Care Inc is your one stop family owned and operated full service automotive repair shop.Accountable Auto Care Inc is your one stop family owned and operated full service automotive repair shop.
Our vehicle had a leak we suspected was coming from the Air Conditioner. We did A LOT of research before bringing it into Accountable Auto Care and thought highly of all the good reviews and recommendations. We were right about the leak and we asked them to complete a full inspection. They found so many issues that were wrong with a total cost estimate of over $4,000, including labor, what was quoted at just over $3700 because it was supposed to be a 3-day job. The cost of parts, supplies and tax was just under $1000. The most economical thing for us was to pay for the service instead of new car so we authorized the work. We were shocked when we were told our car was ready THE SAME DAY that the work was said to have started. This is between $300-400/hour for labor, which seems really high and I did not understand why it couldn't have been adjusted when the work was "done" faster than anticipated. I work in healthcare and I do not charge for unnecessary work or something that was quoted but not needed, that's honest business. When I went to pick-up the car, after being told it was ready, it was not, and they had me wait around 15 minutes before pulling it out front and it felt rushed like it wasn't actually ready. I got home and after a few days of driving it I noticed there were odd sounds coming from it. My husband inspected it and found that multiple screws/bolts for the engine were missing or left loose, someone left a tool UNDER the hood. How it didn't fall out while driving is beyond me. There were other fasteners not secured as well. My husband was shocked it didn't break down and tightened everything, removed the tool and replaced the bolts so it was safe for me to drive and proceeded to call Accountable Auto. He took it back in to ensure everything was looked at and the work was actually done considering how fast it was finished, but they said it appeared that he did a good job tightening everything, took the tool from him and subtly apologized. He didn't offer anything to us to remedy the situation or make it right after we spent so much money on it. I continued to notice some odd sounds and called the shop. They were responsive in calling me back, but their hours and my work schedule continued to conflict. Today, we brought it back for a scheduled oil change and my husband explained the noises I've been hearing. They recommended air filter replacements (which my husband already had on hand at home, just waiting to complete) so he declined. They couldn't find anything wrong otherwise and said the noise I was hearing may be the power steering motor going out. We paid them to replace the power steering hoses with the $4000 job; I do not understand how they didn't note the motor going out them when it was all examined and parts of it were replaced. When my husband brought it home to replace the air filters, he found that they left 1 of the 2 air filters out of the vehicle and didn't put it back. He also found that the power steering fluid was almost empty. How was this missed??? This is the second time we have taken this vehicle to them (technically third, with the post repair inspection) and the fourth time we've taken a vehicle here period. Between the almost unapologetic manner in the sloppiness of the work we paid a lot of money for and what happened today, we will never take a vehicle here again or recommend it. We trusted them with our vehicle without question, but this has broken our trust that any of the work we paid for was ever fully completed. We paid a lot of money for the work and continued to have sloppy, unapologetic service and no remedy for the situation.
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