The entire process of making the appointment to picking up our car was excellent. They provided open communications and the work was great.
I was very pleased with the entire process.
BF
Brock F.
Anchorage, AK
06/18/2024
0
Warning: Do NOT go to this shop!
I brought my car to Classic Collison on Dowling to have a minor scratch on my hood repaired. The red flags started to appear immediately. After they had my car for almost a week, I called to inquire about the progress. I was told another week, but he’d have someone call to give me a better update. Apparently, most of their paint department was on vacation. That is fine, but it makes no sense to make appointments if you don't have the staff.
The “repair” ended up taking one week. When I was picking it up, the employee told me it had a minor dust spot in the paint that should brush off, but they could buff it out if it bothered me. I came immediately home after getting my car and noticed it had bird poop on my front bumper. Upon wiping it off, I noticed significant damage to my bumper. I had just washed my car before dropping it off, and there wasn't any damage to it. Pictures uploaded to my insurance before also indicate zero damage; additionally, the “small dust spot” wasn’t where they pointed it out, and it was actually a large glob of spilled paint about the size of a pencil eraser.
I went back the following morning to talk to them. The employee and I looked at before and after pictures. You can clearly see in the insurance uploaded picture no damage, and the picture after they had possession of the car shows damage. The shop refused to admit they did it, but offered to fix the spilled paint on the hood they couldn't deny came from them and about 80% of the bumper damage that was scratch related. They refused to fix the piece that would need to be replaced. The estimator said he’d do the repairs himself in an hour. Why offer to repair anything if they didn’t feel they did the damage?
After my insurance company called them, they still refused to do the full repairs and denied causing it. Now, I am going to have to pay another deductible and take my car to another shop to correct the damaged they caused. Your vehicle should never leave the shop with more damage than it went in with.
Conclusion: Horrible customer service, poor paint job, and they damaged my vehicle
EN
Elaine N.
SUBA Forester Premium Automatic PZEV
04/01/2024
Vérifié Client
10
classic Collision was very professional, kept me updated on progress and completed the job much faster than they estimated.
Class Collision was very professional, they kept me updated on the progress of the repairs and completed the job much quicker than they estimated.
LL
Leroy L.
SUBA Outback Premium
01/06/2024
Vérifié Client
9
Fast and friendly capable repair
The staff was friendly and efficient, the estimater knowledgeable, and the shop gave frequent updates on the progress on the repairs to our vehicle. The car was perfect when returned and they had detailed the interior as well.
Kim and staff were friendly and professional. Kim communicated with me throughout the process informing me each step of the way. Once repair parts were in hand I was notified and brought the vehicle in the next day. Overall, the work was completed weeks ahead of schedule. I am very happy with the service provided.
Was able to communicate very effectively throughout the process, very professional in each step of fixing our car. They were able to find time, despite their busy summer schedule, and effectively keep us informed frequently about each step of this process. Am pleased with how Kim and the rest of the staff did a great job fixing our car.
Kim and the rest of the staff were very professional and very helpful.
RT
Robin T.
SUBA Forester S Automatic w/Premium Pkg
03/20/2023
Vérifié Client
10
Excellent Car Care
Classic Collision is an efficient car repair facility. They value customer service, and work hand-in-hand with the customers & car rental service. Our experience there was awesome!
CM
Craig M.
SUBA Outback Limited
01/29/2023
Vérifié Client
8
Seemed to be great people to work with
Overall great service. Direct communication wasn't easy; had to leave messages, one call not returned. Finished product appeared great!!
Enough cannot be said of every individual that helped me along the way. Excellent communication before, during and after. The philosophy of this business is what businesses used to be based on. My vehicle was like new upon pickup, inside and out.
CP
Col Ira P.
SUBA Crosstrek Sport w/Continuously Variable Transmissi
09/17/2022
Vérifié Client
10
Best repair shop in town BY FAR
No hassle drop off and approval for repairs from USAA before I left drop off. Updates EVERY day…no kidding. Set up car rental. Car looks brand new again…detailed inside of car!! Wife’s car fixed, wife happy!!
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