A+ Automotive Inc. is your one-stop shop for all your auto repair needs in the city of Sturtevant, WI. We specialize in auto repair and maintenance. No matter what type of vehicle you drive, our team has the industry experience to provide you with the best service to ensure that your vehicle runs smoothly and safely. A+ Automotive Inc. is your one-stop shop for all your auto repair needs in the city of Sturtevant, WI. We specialize in auto repair and maintenance. No matter what type of vehicle you drive, our team has the industry experience to provide you with the best service to ensure that your vehicle runs smoothly and safely.
I work at A+ and am very familiar with this situation. We were called by another shop (NOT THIS CUSTOMER) about this car. They asked us if we could replace the starter for them because it was a bigger job and they didnt want to take it on. We took it on for them to just try to help them. We were told it was diagnosed as a bad starter. So we replaced it. Not just taking the customers word (Like stated) Taking the word of the shop they originally dropped it off to. After replacing the starter, it was making noise, not "shaking the car". We didn't want to send it off making noise so we did replace it under warranty. Because we are not shipping a car thay way. The vehicle ran great when it left and started flawlessly multiple times. When they brought it back after the car stopped running, we said we need to diagnose the problem. We knew something else had to be going on. They absolutely refused diagnosing. I called the original shop that brought it to us. I asked them if they were ever paid to diagnose the issues with this car. They said no, that they did this as a favor to a friend. So, this car needed to be thoroughly diagnosed, and the shop owner was so kind to say he'd cover the charge for diagnosing to try to help the customer (Which we never charged them or anyone to diagnose this car) we tested the starter and again it tested bad.We tested all the powers and ground to the sterter and they all tested good. We upgraded the starter to a dealer part and did not charge her for this either. We did it thinking the aftermarket starter was a problem. We were never paid to diagnose this car. The receipt says diagnosing for the tech notes ONLY. We never thoroughly diagnosed it. Nobody wanted to pay us to diagnose it. I was also in the room when Chris was trying to explain the situation to you. All you wanted was to know if he was going to refund you or not. You didnt care to listen and you were absolutely talking over him. All you wanted to hear was that you were getting $$ back. I'm sure that your hand written note is legit.
We said we would refund you for the labor if a legit shop says we installed in improperly. You again didnt want to hear that. We do always try to help everyone. Unfortunately not everyone understands how vehicles and shops work.
This is what we get for being a middle man, and now I get to run around after this person bad mouthing us all over the planet because she didnt get money back.. Fun!
If you want your car fixed at a competent auto mechanic this is NOT where you go!
A+ Auto in Sturtevant gets a F.
We brought our jeep here with the assumption it was the starter because it wouldn’t turn over. They replaced the starter without running diagnostics. The first starter made the car shake so they replaced it again before we picked it up. Cool, love that they took action. After 2 replaced starters, we paid over 1k and pick up the Jeep. A day after we picked it up, the car wouldn’t start again. They asked us to tow it back to them to check it out. WE paid to get it towed back to their shop. They said they need to run diagnostics, which would cost $180 to figure out what was wrong. We refused to pay that because they should have done that from the beginning. They ran the diagnostics and determined it needed another starter and replaced the it for the 3rd time. They did up not charge us for the diagnostics that they should have done at the start. We drove it for a day and then it wouldn’t turn over AGAIN! We decided to bring it to a different mechanic because after 3 replaced starters, A+ Auto must be incompetent. The starter was replaced a 4th time along with some other issues being fixed that were never diagnosed by A+ Auto. They blame us because there were other things wrong. When you bring your vehicle into a shop you are trusting that they give you reasons why the vehicle is not working. If by the 3rd fixed attempt, it continues to not work, how can we trust this shop knows what they are doing?
Now comes the customer service part…I contacted the owner Chris at the beginning of June. I called 3x and left messages. His staff, Brandon, called and left me a message on 6/16/26, saying he gave Chris the message but he was busy and would call me asap. During this time Chris spoke with our new mechanic who told him he replaced the starter a 4th time and found other issues. So now 7/7/26 rolls around and I call again hoping to talk with Chris and make this situation right for the work they were not successful at. I spoke with Brandon and said I want to speak with Chris by the end of the next business day or I will be writing reviews on my experience with them. Surprise, surprise! Chris calls me the next day (7/8/26). He apologized for his delay in calling me stating he lost the post it note (it is only a month later…). He talked in circles on how his shop replaced my starter 3x and it is not their fault that it continues to not work. It was our fault that we wouldn’t let them do diagnostics…but we did. He said he trusted our word that it was the starter and that is what they fixed. He said after the 2nd failed starter, they offered us diagnostics but we refused. No! We wanted diagnostics but didn’t want to pay for something that should have been done from the start. Little did he remember, they did run diagnostics after the 2nd failed starter (see attached receipt).
This shop takes no accountability for their poor work. They charged us for work they failed to fix. Instead of working something out with me, the owner accused me of talking over him when I was just sick of him talking in circles. I understand parts can malfunction but 3 times within 2 weeks?! This isn’t a part problem…This is a shop problem. This is an owner problem. This is a mechanic problem. So over 1k later in parts & mechanic fees and over $400 in multiple tow fees, we brought it else where. Thank you A+ Auto for your failure to be competent mechanics. Thank you for your wonderful customer service in making this matter right. NEVER GO HERE