Excellent and immediate attention. They gave me an inspection and took care of what had to be done immediately, even though it was closing time. I greatly appreciate their dedication to satisfying their customers.
Brought the car in for inspection on short notice. Turns out the car needed breaks. All was completed quickly and for a reasonable price. As long as they keep doing it well I'll keep going back!
I used A&W for years until I bought a new car and began to take it to the dealership for service . Now the car is aging without a warranty. The dealer charges more for repairs . When I returned to A&W ; I found a different team there . Friendly and polite . My only reservation about the service was sometimes the communication was sketchy.
I told them what my auto issues were because I had an estimate from my dealer . It took them awhile to figure it out . Their mechanic first detected something completely different. In the end my dealers assessment was correct .
As a customer who knows very little about cars ; I would like to feel assured the service people will know .
In the end the cost was better than my dealer yet higher than they first quoted .
I still plan to use them again because it’s convenient to where I live and they are very friendly. I believe in supporting my local businesses.
The A & W crew, and they truly are a team in the way they work. They are all very knowledgeable in their areas of expertise that supports a mission of
customer service to their automotive repair customers
They are a Blessing!
I called 45 mins before closing time with a screw in my tire with my fingers crossed that they could squeeze me in. They did and they fixed it while I waited providing laughs and conversation (and I got a little tutorial). Everyone was warm and welcoming. I’d pick them over the big chain places any time.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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