Solutions d'affaires
English French Canadian
SureCritic / 821 Collision
business image

821 Collision

Score moyen
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(3 Avis)
33
Écrire un avis

Détails du score

5 stars
80%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
20%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
33
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(973) 949-3733
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
821 Belmont Ave North Haledon, NJ 07508-2305
Obtenir des directions
821 Collision's Avis
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(3 Avis)
Écrire un avis
Avis récents
MK
gravatar
Murat K.
SUBA Ascent Limited w/7-Passenger Seating
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/28/2022
client vérifiéVérifié Client
0
Over Rated Place and They OverCharged
This place is overpriced and very expensive compared to other shops around. They will ask you to let them dismantle your car and give you an estimate. Once you do, they have their leverage you are locked. They will use 4-5 days to come up with an estimate, and if you change your mind and take your car somewhere else, they will threaten you to charge a $200 storage fee + diagnostic fee and other fees. I regret going there; yes, they do an okay job, but other honest shops that would do a lot less.
Ken M. de 821 Collision a répondu le 01/04/2023 07:57 AM

Mr. Kaya,

Thank you for your feedback.  We are disappointed to hear that you were not pleased with our service.

We take very seriously the process of damage analysis and the subsequent repairs required to return vehicles to pre loss condition. 

Our assessment included the parts and procedures as found necessary to properly restore your vehicle, as close as humanly possible, to its pre-loss condition in appearance, function, reliability and safety. 

The manner and thoroughness in which the repairs were performed will have a significant effect on the value of your vehicle, how well it performs in the future, and how safely it transports your family on the roadways. 

Upon review or comparison, you may find our assessment to be more comprehensive than others that may lack the experience, training, or understanding necessary to perform proper repairs as required by your vehicle manufacturer.

We endeavor to provide the highest quality repairs to not only restore your vehicle but to restore your piece of mind.

We have requested a conference call with a Subaru representative in the hopes of clarifying any misunderstanding or confusion regarding the repair of your vehicle. We look forward to the opportunity to speak with you.

Thank you,

Ken Miller

Managing Member

Ken M. de 821 Collision a répondu le 01/04/2023 07:58 AM

Thank you for your feedback.  We are disappointed to hear that you were not pleased with our service.

We take very seriously the process of damage analysis and the subsequent repairs required to return vehicles to pre loss condition. 

Our assessment included the parts and procedures as found necessary to properly restore your vehicle, as close as humanly possible, to its pre-loss condition in appearance, function, reliability and safety. 

The manner and thoroughness in which the repairs were performed will have a significant effect on the value of your vehicle, how well it performs in the future, and how safely it transports your family on the roadways. 

Upon review or comparison, you may find our assessment to be more comprehensive than others that may lack the experience, training, or understanding necessary to perform proper repairs as required by your vehicle manufacturer.

We endeavor to provide the highest quality repairs to not only restore your vehicle but to restore your piece of mind.

We have requested a conference call with a Subaru representative in the hopes of clarifying any misunderstanding or confusion regarding the repair of your vehicle. We look forward to the opportunity to speak with you.

Thank you,

Ken Miller

Managing Member

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.