We appreciate your feedback and understand how frustrating it is to face unexpected surprises, especially when it comes to your hard-earned money. It seems like we dropped the ball on keeping our pricing straightforward, which is not the kind of service we aim to provide. We take your concerns seriously and will certainly look into this matter to ensure clarity in our pricing moving forward. Your experience helps us strive for excellence, and we appreciate you bringing this to our attention.
Thank you for the feedback.