My son had his truck serviced at a local Dealership. It was just oil, lube, and filter. That was abou
t a month ago. We wanted to check the current oil level and opened the hood March 12th, 2024. We were shocked to see the oil dip stick was not fully seated into the tube. In fact, was sticking out 11 inches or more. Oil was everywhere. Underneath the hood and around engine bay, oil tube, area. (Thanks Dealership!) We were concerned about water intrusion into oil, as he gets multiple car washes per week. I called Dan and spoke with him about the incident. He said that If I could get the truck to him that evening, he would be able to look at it tomorrow. The truck is a diesel, 6 cylinder. I got the vehicle to Dan about 4:40 pm. He came up with a repair plan that was phenomenal. He drained the current oil and placed into a container. He cleaned up the underneath hood and engine bay area. He called by noon to say the vehicle was all set to go. He added that he noticed the gasket on the oil drain plug was damaged and not replaced. Instead, the worn gasket was put back on the drain plug. Dan replaced with a new one. ( The Dealership should have done this!) Dan put diesel oil in the vehicle and drained, then refilled, with the correct diesel oil and a new oil filter. The employees at Repair Rite went far above what I expected and I appreciate it!. I will be a customer for life.
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Bill and the whole team are personable and thorough in their work. They explain repairs clearly and g
ive honest assessments without pressure. I am always confident in their advice and continue to bring my vehicles here year after year.
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1172 Tuscarawas Ave Nw
New Philadelphia, OH 44663-1020
4,9
(1 184 Avis)
SZ
Was able to get service quickly.
Customer service was excellent. Listened to my problem and they were able to give the cause of the br
eakdown. Told me to bring it right in. Estimate for turn around/repair was spot on and cost was less than quoted. Being on a fixed income, it was wonderful! Thanks for helping me out. 👍🏻
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Driving to work during the first snowstorm of the winter, I knew I needed to replace my windshield wi
per blades right away. I called and spoke to John who brought them in for me so I could stop on the way home and get it taken care of. I waited just a few minutes while they were installed.
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The best mechanic...reasonable prices...care about what your problem is...will fix it and stand behin
d their work..
Try them you won't be sorry...this is a review from a very satisfied customer
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I had never been to Sun mark, so as always I was leery of going there as a needed a new mechanic. The
gentleman that helped me was extremely knowledgeable and took care of my Jeep with his expertise. I am very satisfied and I will return. And it helps that my mechanic also owns a Jeep so I feel 100 times more comfortable. Would highly recommend
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Dennis and the team are always great at getting me in and out for any kind of service and repair
I
have been working with them for over20 years
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