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SureCritic / Concessionnaire Hyundai / Puente Hills Hyundai / SEAN KIM
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SEAN KIM

Service Director
Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(366 reviews)
100

Critiques de SEAN KIM

JM
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Jorge M.
Downey, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very friendly, fast and helpful
We received great service .. very nice staff, they work hard to accommodate each need.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/21/2017 01:31 PM

Hi Jorge,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to all our staff.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
RS
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Ray S.
Hacienda Heights, CA
2014 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Promote Sean Kim!
Friendly Service Advisor and wait time is not so bad. Sean Kim took me in for an oil change and a tire rotation and it was done in less than an hour. Great service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/21/2017 10:40 AM

Hi Ray,
Thanks for being a loyal customer to us,we appreciate the kind words about our dealership.
I will pass the message on to Sean and all our staff.
Thanks also for the 5 Star survey.
Look forward seeing you for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
Client vérifié
Hacienda Heights, CA
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/20/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Sean Kim was very helpful and provided excellent customer service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/20/2017 11:17 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
PN
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Pyong N.
Chino Hills, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
they were very kind.
he gave careful maintenance and detailed explanation,
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/19/2017 07:55 AM

Hi Pyong,
Thank you for taking the time to complete our survey and posted at Google.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
Client vérifié
Arcadia, CA
2008 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Help me save some money.
Yes. I would recommend this business to a friend.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/18/2017 04:22 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
ZR
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Zulma R.
Chino Hills, CA
2015 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
10
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/17/2017 09:46 AM

Hi Zulma,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
JL
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Jesus L.
West Covina, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
They have an excellent customer service, but I wish the prices for service will be more affordable for loyal Hyundai customers.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/17/2017 09:45 AM

Hi Jesus,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
CF
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CARMON F.
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and free snack.
The service was wonderful. I had a lot of maintance work .
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/17/2017 09:43 AM

Hi Carmon,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
Client vérifié
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2017
client vérifiéVérifié Client
Catégorie : Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recommandé
Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
Client vérifié
Monterey Park, CA
2016 Hyundai Sonata Plu
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good Service
Was quoted at 2 hours for an oil change + recall. Only took an hour!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/19/2017 09:12 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
Client vérifié
Chino, CA
2016 Hyundai Sonata Hyb
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2017
client vérifiéVérifié Client
Catégorie : Service
new advisors and the new management
I'm very hopeful with the new management and the new advisors that service will be where it belongs.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/15/2017
Type de service : Maintenance
Catégorie : Service
gotten better, but long way to go.
service was much better this time...but overall experience still to be desired.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/15/2017 11:13 AM

Hi Charles,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
KS
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Kyung S.
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exellent service
Very kinndly service
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/15/2017 07:56 AM

Hi Kyung,
Thank you for taking the time to complete our survey and posted at Google.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
SY
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Samuel Suck Y.
Norwalk, CA
2011 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Communication
Excellent.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/15/2017 07:57 AM

Hi Samuel,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
JI
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Jessica I.
Rosemead, CA
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Satisfied customer
Great experience! Sean was my advisor and he reviewed my history to help make sure my car was taken care of correctly. The whole process was fast and smooth. The waiting room is comfortable. I love the free car wash. I actually look forward to service appointments!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/13/2017 07:35 AM

Hi Jessica,
Thank you for taking the time to complete our survey.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
SC
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Steven C.
Chino, CA
2016 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Review
excellent job
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/12/2017 04:01 PM

Hi Steven,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
ER
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Edwin R.
South Gate, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Repair service
Great help and fast delivery
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/12/2017 04:00 PM

Hi Edwin,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
RH
gravatar
Rudy H.
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/10/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly
They were very attentive and friendly it was a pleasure being at the dealer.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/10/2017 08:28 PM

Hi Rudy,
Thank you for taking the time to complete our survey and posted at Yelp.
I review each one to make sure everyone is satisfied with our process.
We appreciate the 5 Star score and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
HT
gravatar
Heng T.
Monterey Park, CA
2014 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Be careful with your time
Sean the service advisor will tell you anything to feel assured to get you going. His professionalism is under par and has the qualities of a strip used car dealership. The new Car sales department is great on the other hand.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/10/2017 08:30 PM

Hello Heng,
Thank you for taking the time to review your service experience. We appreciate your business.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
Client vérifié
Brea, CA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast
Puente Hills Hyundai was fast and efficient.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/07/2017 03:23 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
Client vérifié
West Covina, CA
2016 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/05/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Personnel
I had oil change and 15, 000 mi. Service
All well done
Also had scheduled my automate
Clean , wash wax detail everything
Was not a good job, won't say horrible
But carpets were soaked, whole car interior smelled toxic, they missed door panel . and some of exterior, steering wheel was so slippery , I had to clean it when I got home, wheel slipped outa my hands couple times on way back home ,, last time I had automate done, I was very satisfied. This time , not so much
In fact I wasn't satisfied with detail job
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/05/2017 06:51 PM

Hi,
Thanks so much for taking the time to share your service department experience.

I really apologize for not being able to earn a five star rating on last visit because sales experience.

I will provide more training to Automate employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
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