SK

SEAN KIM

Service Director

Puente Hills Hyundai

Évaluation globale

4,8

(366 reviews)

100

Critiques de SEAN KIM

AG

Aristeo G.

La Puente, CA

2014 Hyundai Sonata

05/09/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great customer service very informative

Great place great staff great customer service just oil change more expensive then El Monte but was amazing that match the price :) appreciate it amazing

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/09/2017 02:26 PM

Hi Aristeo,
Thanks so much for taking the time to share your experience.
We will always strive to give you 5 Star Service.
You are a very loyal customer to us and we appreciate you very much.
Look forward to seeing you soon.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Ontario, CA

2015 Hyundai Elantra

05/06/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Friendly and professional

I will return

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/09/2017 08:31 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

JB

Jason B.

Fullerton, CA

2012 Hyundai Elantra

05/04/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

They get the job done

Most everything about the experience was good, except for the courtesy shuttle -- I had called ahead to make sure that service was available. Sean said indeed it was, but when I went in for service, the process of getting back to work (1.1 miles away) was a little frustrating. However, the rest of the process of maintenance and inspection on my Elantra was as good or better than expected.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/05/2017 07:52 AM

Hi Jason,
Thanks so much for taking the time to share your experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Los Angeles, CA

2008 Hyundai Sonata

05/03/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

quality service

listen customer needs and provide services necessary only

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/03/2017 04:04 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Diamond Bar, CA

2010 Hyundai Veracruz

05/02/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

closest to me. I use to go to WIN, Sean Kim kept me informed of the update of my car.

When the 1.5 hour went to 4 hours, I wish I was told that there was a shuttle that would have taken me back to my office. I was told there was a shuttle when I only had 1 hr let to go. wasn't worth going back to office at that time.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/02/2017 04:36 PM

Hi,
Thanks so much for taking the time to share your experience.

I really apologize for not being able to earn a five star rating on last visit.

I will provide more training to all employees for better service next time.

You are a very loyal customer to us and look forward to seeing you soon.

Employés avec lesquels vous avez travaillé

Service Director

RL

Richard L.

Riverside, CA

2014 Hyundai Sonata

05/02/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Best dealership

The service is excellent. They have shuttles, free food while you wait. They wash your car with an oil change. And alwYs friendly great customer service. I tell all my friends about the puente hills dealership. They are awesome!

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/02/2017 04:38 PM

Hi Richard,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

DB

DEZI B.

2016 Hyundai Sonata Hyb

05/01/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Buyer's remorse with the Pre-Paid Maintenance Plan

I purchased the Pre-Paid Scheduled Maintenance Plan at the time I purchased my new vehicle (Hyundai Sonata Hybrid) exactly 1 year ago. I went in for scheduled maintenance due at 15,000 miles. As per Hyundai's Service Manual, that means an oil change, tires rotation, and replacement of the cabin climate control air filter. I ended up with those items getting replaced, but still "needed" a wheel alignment and a throttle body service? After 1 year and exactly 15,000 miles of use? Of course, those last 2 items aren't part of the required Scheduled Maintenance that is covered by my Pre-Paid Scheduled Maintenance and I had to pay out of my own pocket for those items. Very suspicious.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/01/2017 03:02 PM

Hi Dezi,
Thank you very much for the honest feedback, and your concerns. I sincerly apologize for the inconvience in service here. Please contact me at 626-581-5300 ext 1106 or chanp@phhyundai.com
Thank you,

Employés avec lesquels vous avez travaillé

Service Director

KM

Kathleen M.

Brea, CA

2013 Hyundai Sonata Hyb

05/01/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Friendly competent service

I feel valued as a customer and the service is competent.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/01/2017 02:23 PM

Hi Kathleen,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.,

Employés avec lesquels vous avez travaillé

Service Director

RV

Robert V.

2015 Hyundai Genesis

05/01/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

best service ever

everyone greets you with a smile. the friendliness appears genuine.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 05/01/2017 02:22 PM

Hi Robert,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Los Angeles, CA

2014 Hyundai Sonata

04/27/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Very clean dealer ship.

Awsome

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/28/2017 08:03 AM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Rowland Heights, CA

2013 Hyundai Genesis

04/18/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Not enough Technicians and service advisors. Estimating time of service needs to be better.

Communicating with client on status is very important. Specially if not going to be ready as promised.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/19/2017 08:12 AM

Hi Yolanda,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We are hiring more staff now.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employés avec lesquels vous avez travaillé

Service Director

JV

John V.

Rowland Heights, CA

2013 Hyundai Elantra

04/11/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Totally satisfied !!

Would recommend to anybody looking to service there vehicle.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/12/2017 08:06 AM

Hi John,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

AR

Alberto R.

El Monte, CA

2014 Hyundai Santa Fe

04/08/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Shan Kim took care of the problem with my car

Got it fix and gave us a loaner until it was repaired

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/09/2017 08:37 PM

Hi Alberto,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

JR

Jacqueline R.

La Puente, CA

2012 Hyundai Elantra

04/07/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Quick recall fixes

Hassle-free, fast and convenient

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/08/2017 09:20 AM

Hi Jacqueline,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Diamond Bar, CA

2012 Hyundai Sonata

04/04/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Customer Satisfaction

From the purchase of my car through the most recent service, PH continue to provide wonderful service. Three of my friends have bought Hyundais since I bought my car.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/06/2017 07:55 AM

Hi,
We cannot thank you enough for choosing Puente Hills Hyundai for your service needs and for taking the time to give us your feedback.
I am so happy to hear that our service department taking such good care of you.
I look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Service Director

ML

Malcolm L.

Walnut, CA

2014 Hyundai Azera

ReScore Avis™

04/04/2017

Vérifié Client

Catégorie : Service

Service!!!!!!! However, the vehicle battery warranty should have a longer life (months) such as 24-36 months, NOT 12months

I appreciate your services, courteousness and patients when serving your customers.

Recommandé

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

San Gabriel, CA

2016 Hyundai Accent

04/04/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

People are nice, service is quick!

And, there are free snacks amd coffee!

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2017 02:48 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

ML

Malcolm L.

Walnut, CA

2014 Hyundai Azera

ReScore Avis™

04/04/2017

Vérifié Client

Catégorie : Service

Service!!!!!!! However, the vehicle battery warranty should have a longer life (months) such as 24-36 months, NOT 12months

I appreciate your services, courteousness and patients when serving your customers.

Recommandé

Avis original

04/04/2017

Type de service : Maintenance

Catégorie : Service

No comment

No comment

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2017 02:28 PM

Hi Malcom,
Thank you very much for sharing your experiance with us here at Pente Hills Hyundai, We will always strive to give you a 5- star rating service. Please feel free to contact me via phone or email chanp@phhyundai.com for any additional feedbacks and or concerns. Thank you again.

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2017 03:18 PM

Thank you for rescore.
I really appreciate it.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Oxnard, CA

2016 Hyundai Accent

04/04/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great service!

Staff was friendly and the oil change was completed in a timely fashion. I brought it in before lunch and I was told that it would be complete within two hours since the mechanics would be on break, but the oil change was finished as mentioned.

Will be returning for any other service should the need arise.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2017 02:50 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Hacienda Heights, CA

2014 Hyundai Santa Fe S

04/03/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Best staff

Good service

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 04/04/2017 02:50 PM

Hi,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.

Employés avec lesquels vous avez travaillé

Service Director

301-320 sur 372 résultats

Les avis suivants sont soit en attente de vérification, soit non recommandés, ou ont été signalés pour violation de notre Politique d'Avis.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.