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SureCritic / Concessionnaire Hyundai / Puente Hills Hyundai / SEAN KIM
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SEAN KIM

Service Director
Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(366 reviews)
100

Critiques de SEAN KIM

MA
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Margaret A.
Whittier, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/27/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Prompt Service
I have been taking my Elantras for service since 2008. From simple oil changes to a transmission replacement the service has always been professional, cordial, and thorough. Shuttle service has also been top notch. Thank you all for your dedication to quality service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/27/2018 04:04 PM

Hi Margaret,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
YL
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Yongil L.
La Crescenta, CA
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great and kind service
Sean Kim in service department always giving me the great service and do his best for my car. Exactly know suggest to me what's the best for me.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/26/2018 08:04 AM

Hi Yongil,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
RF
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Rigoberto F.
Rowland Heights, CA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Best
Very friendly and does as promised
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/19/2018 04:24 PM

Hi Rigoberto,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
Client vérifié
Whittier, CA
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/13/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Great customer service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/13/2018 03:19 PM

Good afternon,

Thank you for your review. I am pleased to hear our service team provided you with great customer service. We look foward in seeing you on your next scheduled visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
JB
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Jocelyn B.
Corona, CA
2018 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
fast service
overall excellent service
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/13/2018 09:09 AM

Good morning,

Thank you for your feedback. I am glad to hear our team provided you with 5 star service. We look foward in seeing you on your next service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
OM
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Oscar M.
Diamond Bar, CA
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/09/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
I never have to worry about the mechanics on my care, they are very thorough!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/11/2018 08:26 AM

Good morning,

We appreciate the time you have taken in leaving us your 5 star review. Im happy to hear our Puente Hills Hyundai team provided you with great service. We look foward in seeing you soon on your next scheduled visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
SM
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Steven M.
Fullerton, CA
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
*****
*****
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 06/04/2018 10:46 AM

Hi Steven,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
EC
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Eric C.
Santa Ana, CA
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/26/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service
I needed to take my Genesis in for extended warranty work. Contract was with a third party warranty. Service made all the contacts, advocated on my behalf and had service completed in a timely manner.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/26/2018 11:48 AM

Hi Eric,
Thank you for 5 star survey with wonderful cooment about your Genesis service at Puente Hills Hyundai.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
JC
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James C.
La Puente, CA
2015 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/24/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and friendly staff
Had a service that would take a few hours. Instead of waiting, Hyundai took me home and picked me when my car was ready. Also, Sean Kim pointed out my window mechanism was getting noisy and replaced it under warranty. He also noticed the plating on my gear shift knob was wearing and replaced it under warranty, as well.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/24/2018 02:03 PM

Hi James,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
HH
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Hsing H.
Hacienda Heights, CA
2011 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick and friendly service
Sean was my Service Advisor who help me when I dropped off my vehicle in the morning. He was friendly and checked thoroughly my previous service that I did. When I picked up my car, it was Juan who went extra mile to help me as it was during lunch time, so he was the cashier as well. He was very efficient in providing me with friendly and quick service.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/23/2018 10:51 AM

Hi Hsing,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Sean, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
avatar
ROBERT BINKLEY
Client vérifié
La Habra, CA
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Dept
People in the service dept make sure that my car is serviced and washed.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/21/2018 08:14 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
LD
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Lisa D.
Hacienda Heights, CA
2014 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Everyone from start to finish was great.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/17/2018 05:02 PM

Hi Lisa,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received great service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
ET
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Edward T.
Alhambra, CA
2016 Hyundai Sonata Plu
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent work and they go the extra yard to make it convenient for the customer
Outstanding!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/17/2018 03:09 PM

Hi Edward,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
MO
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Michael O.
La Habra, CA
2009 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always eager to serve
From the time I arrive to when I drive away, the service team is efficient and helpful. They ensure I’m comfortable with costs, and that I understand each work item and why it’s needed (and will also tell me when something “could be done now, or you could wait until your next visit”). During visits when I choose to wait on location, my service advisor for the day keeps me updated on progress and timing.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/17/2018 03:08 PM

Hi Michael,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
SG
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Selena G.
Whittier, CA
2018 Hyundai Ioniq Hybr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly
They have great customer service, fast and friendly.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/17/2018 10:38 AM

Hi Selena,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
SK
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Sun K.
Fullerton, CA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Kind Staffs
Service staffs were very kind.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/17/2018 10:39 AM

Hi Sun,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
Client vérifié
Hacienda Heights, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
We've used PHH the past five years to service and maintain our Elantra. The staff and technicians are top notch. We love our service tech Sean Kim - he's friendly and professional, and we know we can trust his advice. Always a pleasant experience.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/12/2018 09:12 AM

Hi,
Thank you for 5 star survey.
We are happy to hear that Puente hills Hyundai and Sean provided exellent service to you.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
CO
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Christian O.
Diamond Bar, CA
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service, Great team at Puente Hills Hyundai
We have bought 2 of our cars at PH Hyundai and have owned 3. PH Hyundai staff are professional, friendly and attentive always! Service work is right on time and without disappointment - consistently. Great atmosphere, great team. We are customers for life!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/10/2018 01:39 PM

Hi Christian,
Thank you for 5 star survey with being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
SC
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Se C.
Brea, CA
2015 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
dealer recommended which maintenance was needed on 45k miles, and which ones were not necessary based on maintenance history. explained each work to be performed and left the option to me.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/03/2018 01:26 PM

Hi Se,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
LM
gravatar
Linde M.
Rowland Heights, CA
2016 Hyundai Tucson
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Not so complete auto service
Quick to advise services, then you pick up vehicle and then don't have anymore time for you. the only reason i bring in our vehicle for service is because we paid for extended services.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 05/03/2018 01:17 PM

Hi Linde,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employés avec lesquels vous avez travaillé
SK
SEAN KIM
Service Director
DV
DONNIE VO
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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