Critiques de RODERICK GRAY

Harold J.

Lonsdale, AR

2021 Hyundai Palisade

09/01/2020

Vérifié Client

Catégorie : Sales

2021 Palisade Purchase

A very hassle free experience thanks to Mark Madison , Roderick Gray and the Crain Hyundai Team. They found the vehicle that we wanted with both the exterior and interior colors that were desired and delivered it in a timely manner!!

Recommandé

KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 09/02/2020 08:51 AM

Harold,
Thanks for a great review!

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Client vérifié

Benton, AR

2021 Hyundai Veloster

08/28/2020

Vérifié Client

Catégorie : Sales

Great

Love my new car. Simple and easy

Recommandé

KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 08/31/2020 12:56 PM

Thanks for this great review!

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Jeroderick C.

Camden, AR

2020 Hyundai Sonata

08/25/2020

Vérifié Client

Catégorie : Sales

Excellent

Had a great experience with Crain Hyundai of Little Rock my sales Ed Taylor did a wonderful job of making me feel as if Crain is the only car dealership to shop with. I will be doing business with them again soon

Recommandé

KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 08/26/2020 06:44 AM

Jeroderick,

Thanks so much for this great review!

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Client vérifié

Little Rock, AR

2021 Hyundai Tucson

08/20/2020

Vérifié Client

Catégorie : Sales

Poor customer service

Was not clear about purchase price I.e. told us about medical professional discounts AFTER we agreed on price and then came back to act like those discounts are what got us to the price which was false.
Promised us they would take care of tint that was included by getting vehicle to/from and providing us with car and scheduling an appointment only to be phoned to say we were to go to an address and they would “work us in” taking only 15 minutes without even making sure that day worked for our schedules and the tint place took over an hour.
Talked badly about my car I was trading in as if that was going to help him make a sale? You should not bad mouth what the customer owns.
We wanted to finance our car for 5 years but we were not even given a choice of time frame until after we signed paperwork that said it would be 6 years. And when brought this concern up to salesman, he just shrugged it off saying we can just pay it off sooner.
We were not ever told interest percentage which was strange and had to ask for monthly payment information which should be shown to us upfront.
We have seen commercials regarding 0%APR financing, no payment for 3 months and $1000 off which none of this was offered or applied to our sale.
Felt like we were being judged and disrespected because of our age when he found out we owned a house, owned our cars, were medical professionals, etc as if that is impossible to do

Non recommandé

KIMBERLY L S. de Crain Hyundai Little Rock a répondu le 08/24/2020 07:41 AM

Thank you for bringing this to our attention. We're sorry you had a bad experience. Customer Satisfaction is very importanrt to us. Please call or email at 501-604-1502 or kimberlystewart@crainteam.net

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