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SureCritic / Concessionnaire Hyundai / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1003 reviews)
80

Critiques de MATT AUSTIN

Client vérifié
Birmingham, AL
2009 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very kind and understanding
Matt Austin was just as kind & understanding to my predicament as if he was my brother. He was very helpful by explaining in detail what had happened to my car and what actions needed to be taken immediately and what could what for a short while. I will never take my car anywhere.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/24/2020 03:05 PM

We appreciate the wonderful comments in the survey. We are here to serve when you need us. Thank you for your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Client vérifié
Mountain Brook, AL
2011 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
They take Your Revu
While I give high marks... no one came to let me know my car was ready, after about an hour in the waiting room I walked out to the service area and my car was sitting there-not sure how long it had been ready, was a good thing I went out to see for myself. Also, I had asked the intial service rep to check on a floor mat replacement but I never saw him again and the guy who checked me out never mentioned it. I’ll recommend but a Google review is pending based on response from my comments below. I think I already know the reply. Let’s see. Screenshots are useful at this point.
Recommandé
MATTHEW A. de Tameron Hyundai a répondu le 07/17/2020 03:30 PM

Thank you for the feedback. We appreciate your response. Any and all feedback only helps us get better. That particular recall takes anywhere from 45 minutes to and hour and a half. I am sorry that you were not updated while you were in the waiting room. I am the advisor who initially greeted you. I had a Doctor appointment and had to leave shortly after greeting you. I do remember you asking about the floor mat, and as I mentioned then, we do not have any individual mats. All our mats are sold as a set, and unfortunately, we do not have any used ones. I cannot know for sure, but based on the time you said you were in the waiting room, when you came out, it could not have been finished for long at all. I do apologize again for not updating you. That is my fault. I should have introduced you to another advisor and let you know that I may not be here to get you out. We strive for our customers to receive outstanding service, and I personally take responsibility if you did not receive it this visit. I welcome you to give me a call at 205-314-0311 and I will be more than happy to discuss it more with you. I did ask about the mat, but I thought that I conveyed it better to you that we would not have one, but I would check. We did not have any. I will be happy to keep a look out for one for you, but we just do not get many used mats. Please let me know if there is anything else I can help you with. As I said earlier, I would be more than happy to discuss this matter further with you at any time. Thanks again for you response and feedback. I am upset with myself that you did not leave with a better experience. I appreciate your business.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
DJ
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Denice J.
Randolph, AL
2011 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service at Its Best!
Matt made my visit seamless. He took the initiative to do research when he didn't have to. He also ensured that my car was serviced correctly.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/13/2020 05:45 AM

Thank you for the wonderful feedback Denice.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Client vérifié
Pelham, AL
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast and friendly
Always fast and very attentive.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/09/2020 03:15 PM

Thank you for the wonderfu survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
OB
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Osman B.
Birmingham, AL
2010 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Recall Service
Friendly and courteous
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/09/2020 05:43 AM

Thank you for the five star survey Osman.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Helena, AL
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great job
Overall very satisfied with Tameron Hyundai. I trust them with my vehicle and appreciate they will answer any question you have throughly and without hesitation.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/08/2020 12:14 PM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Birmingham, AL
2019 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great and fast service!
They provide great and fast service! Definitely will be returning back.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/07/2020 01:34 PM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
GM
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Gary M.
Trussville, AL
2019 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car owner
Service Adviser (Matt) handled my appointment over the phone courteously and efficiently. While in the waiting area, all customers were wearing masks and seated a safe distance apart. I also noticed all employees I encountered were wearing masks. I had a short wait for service. This was my second visit for service and both went very well.
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/03/2020 05:18 AM

Thank you for your survey Gary.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
WS
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William S.
Maplesville, AL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very easy service setup.
I carried my Sonata in with a code. They found out what the issue was quickly and fixed the problem very promptly. Excellent service.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/26/2020 11:56 AM

Thank you for the five star survey William.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
AM
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Anna Gale M.
Birmingham, AL
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Consistantly proficient
Service writer knows me and my Genesis
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/26/2020 10:14 AM

Thank you for the survey Anna. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JS
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Jerry S.
Warrior, AL
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service, friendly!
Thanks
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/25/2020 10:58 AM

Thank you for the five star survey Jerry.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Birmingham, AL
2013 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast Right
And never any surprises!!!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/24/2020 12:02 PM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Pelham, AL
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Great service as always at Tameron Hyundai. Matt in the service dept is always friendly and attentive. Definitely recommend.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/19/2020 10:33 AM

Thank you for choosing Tameron Hyundai for your vehicle needs.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JV
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Jason V.
Birmingham, AL
2013 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Jason
Great
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/17/2020 01:56 PM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Client vérifié
Calera, AL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
The service team has provided great customer service each time I have brought my vehicle in.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/17/2020 05:10 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
HL
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Howard L.
Birmingham, AL
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Well, it’s not your turn over of staffing
I bought my Santa Fe from y’all’s Dealership & am pleased —- so far , Thanks H.K.L.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/17/2020 05:09 AM

Thanks for the survey Howard.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JS
gravatar
James S.
Maylene, AL
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast Service
Service is fast.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/17/2020 05:09 AM

Thank for the survey James.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
LS
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Leola S.
Birmingham, AL
2018 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service fast and friendly
Even during this pandemic the service was fast, social distancing practice, mask worn and doors open so customer didn't have to touch in service area
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/17/2020 05:08 AM

Thank you for the five star survey Leola.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
SW
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Sarah W.
Abbeville, AL
2016 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Answers During Covid-19
During the Covid-19 isolation, I have driven my car only occasionally for three months. When I did need to drive it for a doctor's appointment, it wouldn't crank. In fact, I couldn't even get in my car because the battery was dead. Here's where the key became important! I called Tameron Hyundai, and they reserved a place for my car immediately. My roadside assistance towed the car in, and by the afternoon I had a new battery. Because I was waiting for a grocery order to be delivered during this covid-19 crisis, I couldn't leave the house. So, I called and Joe told me not to worry. My car would be fine overnight there. Matt and Joe solved all my car problems. When my friend took me the next day, we didn't even have to get out of the car, although we were prepared with masks and gloves. I gave them my credit card out the window; they gave me my car key in the window. I drove the car home, and all was well with the world again - well, except the corona virus is still here. At least my car is ready to go now, though.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/16/2020 11:38 AM

Thank you for the wonderful survey Sarah..

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Birmingham, AL
2018 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Treated in a professional manner.
Treated professionally with respect.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/16/2020 06:01 AM

We greatly appreciate the wonderful survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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