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SureCritic / Concessionnaire Hyundai / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1003 reviews)
80

Critiques de MATT AUSTIN

MH
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Marilyn H.
Bessemer, AL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service Always
I am always happy to take my car in to the service department at Tameron Hyundai. They are very cordial and helpful. They have a nice waiting area where (even during Covid 19 restrictions) I feel secure and safe.
I appreciate the way they tell me about how long my appointment will take and they are very accurate. My service on my car is done in a timely manner and I am on my way!
JOE B., Service Manager de Tameron Hyundai a répondu le 08/25/2021 12:13 PM

Thank you for the wonderful survey Marilyn.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
FW
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Francinic W.
Deatsville, AL
2019 Hyundai Santa Fe Xl
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service Department
The service department representatives are always polite and keeps me inform on what my vehicle needs. Scheduling an appointment online is user friendly. I have had a good experience each time I have brought my vehicle to be service. The waiting room and restrooms are clean. Good snacks as well as water and coffee are available.
JOE B., Service Manager de Tameron Hyundai a répondu le 08/24/2021 08:00 AM

Thank you for the five star survey . Our team appreciates the business. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
LM
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Latanya M.
Maplesville, AL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
LaTanya
Very professional guys. I’ve always had good experience each time I bring my car there and service guys always keep me updated on my car
JOE B., Service Manager de Tameron Hyundai a répondu le 08/21/2021 05:10 PM

Thank you for the kind words Latanya. We appreciate your business. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Client vérifié
Calera, AL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Tire fix
I noticed one of my tires was low on air so I came by the service department and asked them to take a look at it. They quickly noticed a small nail in my tire. Luckily it was in a spot that was able to be patched. They were able to fix it for me right then. They provided quick service and I was on my way in no time!
JOE B., Service Manager de Tameron Hyundai a répondu le 08/21/2021 06:22 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JM
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Jonathan M.
Pleasant Grove, AL
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
2018 Sonata maintenance
On arrival service manager Joe was very friendly in greeting customers, advisor Matt A. provided great customer service and updated promptly on repairs. Will return to service department
JOE B., Service Manager de Tameron Hyundai a répondu le 08/20/2021 11:08 AM

Thank you sir.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JO
JONATHAN ORBE
ET
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Evelyn T.
Calera, AL
2014 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome service
Every time we go there the service department and the ladies in the office as well as the entire staff is always friendly and they have snacks sandwiches etc. very clean and professional
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/22/2021 02:37 PM

Thank you for the kind words in the survey Evelyn.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
CS
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C S.
Birmingham, AL
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
CRS
Professional in all aspects.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/22/2021 10:28 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Columbiana, AL
2016 Hyundai Accent
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/21/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fair timing
I came in about an hour earlier than my scheduled appointment. It took longer than I thought, but there were other people who got there before me. So, the time it took to work on the car was good.
Recommandé
MARY S. de Tameron Hyundai a répondu le 07/22/2021 07:18 AM

THANKS FOR THE FEEDBACK,WOULD LIKE TO MAKE IT UP TO YOU,PLEASE CALL 205-443-4336
THANKS MARY

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JK
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James K.
Birmingham, AL
2014 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Consistently great
The personnel have a customer focus and the overall service experience is consistently top notch.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/19/2021 09:08 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
SM
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Sharon M.
Adamsville, AL
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Overall Service & Customer Service . Make you feel at Home.
Comfortable Setting
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/16/2021 10:46 AM

Thank you for the five star survey Sharon.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Birmingham, AL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Matt Austin is the best! He was so patient and thoroughly explained all my questions. The best service manager I've ever worked with.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 07/14/2021 11:45 AM

Thank you for the wonderful comment about Matt. We are blessed to have him.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Jemison, AL
2020 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service via the Service deparment at Tameron Hyundai is exceptional
When getting my car service, the service department at Tameron Hyundai in Hoover are usually on point. It often takes no more then 30 minutes to an hour to wait on my service to be complete on my vehicle. They give no pressure and ensure you know what should be taken care of the next time you bring your vehicle in to be serviced. I bought my first Hyundai from this location and I have yet to have any complaints about their service department. They always are looking out for the safety of my vehicle when it is brought to this location.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/29/2021 09:27 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Helena, AL
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
professional, clean, dependable, no haggle
The reps are professional and do not try to sell you something every time you come in for a simple oil change. The waiting area is very clean and comfortable with wifi and large television. Appointments are generally available just a day or so in advance. I have noticed that I used to be in and out in about 30 minutes, but the last several times it has taken closer to an hour.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/29/2021 05:37 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
JS
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John S.
Helena, AL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service dept is top notch but price on change of oil, $63.00, is too much
Service department has always been the best. I just have a problem with the increase in the cost to have an oil change. $63.00 is too much
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/29/2021 05:36 AM

Thank you for the feedback John.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
RV
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Ronald V.
Alabaster, AL
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
very friendly people, they know their product.
I like to my car serviced at the dealer ship where i bought it at instead of just somewhere that knows nothing about about my car.I give the service department a 10 for their service.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/28/2021 06:21 AM

It is always a pleasure Ronald. Thanks for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Columbiana, AL
2016 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good hospitality
The people at the Tameron Hyundai were kind enough to work on my car. Especially since I didn’t set up an official appointment. They made good time with the maintenance.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/26/2021 04:42 AM

Thank you for the survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
PL
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Pauletta L.
Calera, AL
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service and fast!
I had a great experience at Tameron Hyundai service department. They were friendly and gave me a tour of the lobby. They provided breakfast and beverages which was really nice since my appt was at 7:30am. They also completed my oil change timely and I was able to make it to work on time. Awesome service!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/25/2021 08:04 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
ME
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Melissa E.
Bessemer, AL
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Tameron Hyundai Hoover AL
Great dealership. Friendly helpful staff from the the front to the back. Never a problem. Will continue to be a repeat customer.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/19/2021 05:25 AM

Thank you for the five star survey Melissa.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
GM
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Gregory M.
Birmingham, AL
2015 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/12/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Accessibility, professional service and courteous personnel.
Although I did not purchase my Hyundai here I have always had professional and courteous service. My experiences since starting going to Tameron in 2018 have always been pleasant with niver any return issues.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/12/2021 08:06 AM

Gregory

I strive to get five star surveys. I am so glad my staff assisted you in a timely manner and got your vehicle operational again. I would greatly appreciate five star's if possible.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
SP
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Sarah P.
Alabaster, AL
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Tameron Hyundai
I have always had exceptional service at Tameron Hyundai in Hoover, AL. The waiting room is clean, there are snacks provided and Matt Austin is the guy to see. He keeps me informed the whole step of the way and answers any questions I have.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 06/08/2021 10:49 AM

Thank for the five star survey Sarah.

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. de Tameron Hyundai a répondu le 06/08/2021 11:11 AM

As always, thank you for the kind words Sarah. It is customers like you that make me remember why I love this job. I have told you on multiple occasions, that if all my customers were like you, then I would have the easiest stress free job in the world. Thank you. You are definitely a valued customer, and I always look forward to seeing you. I like it even more when all we need is an oil change. Have a Great Day!

Thanks,
Matt Austin
Assistant Service Manager
Tameron Hyundai

Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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