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SureCritic / Concessionnaire Hyundai / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1003 reviews)
80

Critiques de MATT AUSTIN

AC
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Arthur C.
Vestavia Hills, AL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Remove trash from windshield washer line
Diagnosed and remedied effectively.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/10/2017 01:07 PM

Thank you for the 5 star survey Arthur. Please dont hesitate to call us with any concerns with your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BS
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Betty S.
Columbus, GA
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The staff
A great place to have your car service done.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/09/2017 11:21 AM

Betty

It is always a pleasure to serve you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Alabaster, AL
2009 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Honesty is appreciated
I was initially disturbed when the service person came out to me and started asking questions about my driving habits. Eventually, however, I said that he was surprised that my brakes were still on "green" because usually they start showing wear at my car's mileage. I appreciated that they didn't try to take advantage of that and push new brakes on a potentially unsuspecting female.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/09/2017 11:20 AM

Thank you for giving us the opportunity to service your vehicle. Please don't hesitate to contact us if you have any questions at all.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Odenville, AL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome service
Matt always takes care of us and makes sure the car is in top shape!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/08/2017 11:44 AM

THank you for the business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
EA
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Edward A.
Pelham, AL
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service rep.
Excellengt service. This is the second time I've delt with Matt and both times he has been great.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/05/2017 06:08 AM

Edward

Just wanted to tell you that we appreciate the opportunity to service your vehicle. We look forward to seeing you again in the near future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Client vérifié
Pelham, AL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Did 30k service
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 10/01/2017 05:14 PM

Thank you for business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
PW
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Paul W.
Gallatin, TN
2015 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good job
Even though it is a very busy service area the service advisor Matt was very attentive
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/23/2017 08:25 AM

Thanks for the great survey Paul.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
RA
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Ricky A.
Birmingham, AL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
,?
Great
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/23/2017 08:22 AM

Ricky

Thanks for the 5 star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
AY
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Amy Y.
Helena, AL
2010 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly service. Helped me understand what my car needed and took care of it in a timely manner.
Friendly service. Helped me understand what my car needed and took care of it in a timely manner.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/22/2017 12:53 PM

Thank you for the wonderful words.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
DR
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Drew R.
Alabaster, AL
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Top notch
Fast, friendly, and professional!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/21/2017 06:21 AM

Thank you for the 5 star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
LJ
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Lyndon J.
Bessemer, AL
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Review
Great Customer Service and my service was completed in a timely fashion.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/20/2017 11:27 AM

Thank you for the 5 star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
DT
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David T.
Port Charlotte, FL
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service and attention to their customers.
My wife and I were on our way back home to SW Florida after Hurricane Irma when we hit a large rock on I-75. It damaged the sidewall on our 2017 Sonata. The low air indicator on the driver front tire showed that I was loosing pressure. We pulled off the interstate and called our Hyundai dealer in Sarasota, FL. for help finding a dealer in the area we were in. The service person at Gettle Hyundai in Sarasota told us that there was a Hyundai dealer seven miles from where we were. We were able to limp to Tameron Hyundai where we were taken care very promptly. They replaced the damaged tire and we were back on the interstate within two hours of the incident. Thanks to all persons at both dealers.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/20/2017 07:28 AM

We are so glad we were able to help and get you back on the road in a timely manner.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
RB
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Ronald B.
Homewood, AL
2009 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great, friendly people who are knowledgable and fair.
I just purchased my second vehicle from Tameron, based upon my previous experience with the Company.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/20/2017 07:27 AM

Thank you very much for the 5 star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Birmingham, AL
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
kindly service
Dealer services are always friendly and professional, and they always help me answer my questions.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/19/2017 05:57 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
OB
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Osman B.
Birmingham, AL
2010 Hyundai Elantra
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
hire courteous personnel
Discouteous service.
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/18/2017 12:59 PM

Mr. Bannaga

The process is the same for all of our customers. We charge a diagnosis fee to determine what is wrong with a vehicle when a vehicle is over 5 years and over 60 thousand miles. A diagnosis for a concern with a vehicle is very different than a multi point inspection. A multi point inspection is free when your vehicle is serviced with us, it is a visual inspection for example, Brakes, lights, oil leaks. Toyota and other manufacturers do not diagnose a vehicle for free. The diagnosis fee pays for the technicians time for figuring out what is wrong with a vehicle if you decline to repair the vehicle and it is not covered under the manufacture warranty. For example if you have a check engine light on and your vehicle is over 60 thousand miles , that would be considered a diagnosis and we would ask you for a diag fee. If we determine the issue is covered under warranty you would not be charged anything. If we determine the issue is not covered under warranty and you chose to pay to have it fixed , you would only be charged to repair the vehicle. If you decline to have it fixed than you would pay the diagnosis fee and that covers the technician for his time. Hopefully i have been able to clarify the differences. If you have any questions at all please feel free to contact me and we can discuss . I am more than happy to help you with your vehicle issues.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
LF
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Lee F.
Hoover, AL
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Well done!
Capable and polite staff. Clean service area and waiting room.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/15/2017 05:37 AM

Thank you for the 5 star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
DH
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Daisy H.
Birmingham, AL
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/11/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Terrific service!
Tameron Hyundai Service Department is always punctual, friendly and knowledgeable. Will definitely keep them on speed dial!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/12/2017 06:00 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Birmingham, AL
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/08/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast, friendly, and efficient service
Svc done in an efgicient way, while I waited in a comfortable waiting area. Great staff!
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/09/2017 08:10 AM

Thank you for the 5 star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
RS
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Robert S.
2015 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/06/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service department and waiting area.
Service is quick and efficient.
Recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/06/2017 01:49 PM

Thank you for the 5 star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Client vérifié
Maylene, AL
2011 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/05/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Poor customer service.
I've never been made to feel welcomed at this dealership, even though I purchased the car there. The car has been rock solid which has made the extensive warranty rather inconsequential. Now that I'm past the Hyundai warranty in into the dealership one, I would guess that nothing will be covered, as it has not been up to now. My last service was for a safety recall on the seat belt. My low tire pressure indicator was on when I dropped it off, it was still on when I picked it up. Even the low rent oil change places will put air in your tires. They've gotten my last visit out of me.
Non recommandé
JOE B., Service Manager de Tameron Hyundai a répondu le 09/06/2017 06:08 AM

Mr. Wass

We service what you ask. If you brought your vehicle in for recalls only, then we will only do recalls. When your advisor goes over any recommendations with you , the low tire light should have been discussed and addressed. Often times there is a sensor issue and just putting air in a tire does not resolve the issue. Your advisor is there to serve you, and if you have any questions or concern please feel free to discuss with him. I apologize your advisor Matt Austin did not recognize you , he averages around 25 customers a day. I will make sure i discuss your experience with him so that it will not happen again.

Joe Bajalia
Service Manager
Tameron Hyundai
Employés avec lesquels vous avez travaillé
MA
MATT AUSTIN
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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