MA

MARK A ATWOOD

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(890 reviews)
85

WG
gravatar
William G.
Springboro, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Prompt and Courteous
Service level is fine. Nice clean facilities. Work completed in timely manner.
Third party scheduling service is not efficient or convenient.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/18/2017 05:07 AM

Good morning,  
     Thank you for your 5-star review. We appreciate your business and value your feedback. Please let myself or any of the service team know if you have any questions about the service that we completed. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

SH
gravatar
Sandra H.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service and Sales staff
Great people to deal with and in my opinion honest!
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/17/2017 04:59 AM

Good Morning,
     Thank you for your 5-star review of our service department. We appreciate your business and value your feedback.I will be sure and share your review with the team.
      Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

MG
gravatar
Mary G.
Cincinnati, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick but thorough; honest
I've continued to use the Voss Hyundai service department for routine maintenance on my Elantra and have never had a complaint. During my last trip, I asked for a tire rotation and alignment in addition to my oil change. The service manager called me when it was ready and immediately stated one of their machines scratched my rim, and they wanted to schedule a followup appointment to fix it. The 'damage' was so minor, I honestly probably wouldn't have even noticed. They could have easily ignored this, but they were forthright and honest. Just another reason I will continue to use Voss Hyundai.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/16/2017 06:00 AM

Good Morning,
     Thank you for your Great review of our service department and team. We appreciate your business and kind words about our process. Thank you for understanding about the scratch on the rim also.
     Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Dayton, OH
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/14/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
It was okay
It was okay
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/16/2017 06:02 AM

Good Morning,
     Thank you for taking the time to complete this survey. Your feedback help us to make improvements to better service your needs. We strive for our customers to experience a 5-star experience with us. What could we do differently on your next service visit to earn a 5 star review? 
    Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

PM
gravatar
Patrick M.
Kettering, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always get the work done.
I have purchased all of my vehicles over the past 20 years at Voss Hyundai . I do this because 1) I get the agreed upon deal for my money 2) I can trust that my car will get the finest service from a group that has been there, pretty much, as long as I've been purchasing my vehicles and 3) The people listen to any concerns I my have and go out of their way to keep me coming back. I will continue to go to Voss Hyundai for my driving needs.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/16/2017 05:57 AM

Good Morning,
     Thank you for your Great review of our service department and team. We appreciate your business and kind words about our process. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

BS
gravatar
Brian S.
Miamisburg, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast Friendly Service
Yes.
Recommandé
Douglas B. de Voss Hyundai a répondu le 01/04/2017 06:04 AM

Good Morning,
     Thank you for the Great review of our service department and staff. We appreciate your business and value your feedback. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

RE
gravatar
Richard E.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Consistent excellent customer service.
B. Ervin
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/28/2016 11:12 AM

Good afternoon,
     Thank you for your great review of our service team and department. We appreciate your business and value your feedback. I will be sure and share this with the service team so they know how happy you are. Please let myself or any of the staff know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

PB
gravatar
Paul B.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
the customer service waiting lounge with its TV, magazines, coffee and comfortable seating.
see above comments
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/28/2016 09:55 AM

Good Afternoon,
     Thank you for your 5-star review of our service department and staff. We appreciate your business. Glad that you enjoy our waiting room. Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

SH
gravatar
Shaun H.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/27/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Service manager is great. No problems with anything there
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/27/2016 01:43 PM

Good Afternoon,
    Thank you for the Great review of our service department and service team. We appreciate your business and value your feedback to help us improve. Please let myself or any of the service team know if you have any questions about the service that was completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

ES
gravatar
Elizabeth S.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/27/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Wonderful place!
Love coming here, always a pleasent experience with great people! They are even very welcoming to four legged friends ;)
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/27/2016 06:52 AM

Good Morning,
      Thank you for your 5-star review of our service department and staff. We appreciate your business and kind words. Please let myself or any of the team know if you have any questions about the service that was completed. We all have a soft place for our four legged friends :).

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

DH
gravatar
David H.
Trotwood, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/25/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service department !!
Always great service from this dealership since I bought my Azera 10 years ago.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/26/2016 04:43 AM

Hello,
Thank you for your Great review of our service department and service team. We appreciate your business and your kind words about our staff. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JK
gravatar
Jan K.
Tipp City, OH
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The staff is friendly, quick and helpful. Work appears to be done well.
Voss is the only place I have taken my Santa Fe since I bought it.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/23/2016 07:19 AM

Hello,
     Thank you for your Great review of our service department and team. We appreciate your business and kind words about us. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Springboro, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly staff
Quick service nice waiting area
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/23/2016 04:48 AM

Hello,
    Thank you for your 5-star review of our service department and team. We appreciate your business. Glad that you enjoy our waiting room as we are very proud of it also. Please let myself or any of the service team know if you have any questions about the completed service on your vehicle.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

MF
gravatar
Mickala F.
Dayton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/22/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Consistent staff, operates with integrity
I have gotten my car serviced at Voss since I bought it. Service advisors have never tried to talk me into something I did not need. Staff is very friendly. I enjoy my visits while my car is serviced. Salespersons are not pushy and are always available to answer questions. This is the best dealership I have ever worked with.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/23/2016 04:45 AM

Hello,
     Thank you for the Great feedback about our service team and department. We appreciate your business and value your opinion of us. Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Middletown, OH
2010 Hyundai Genesis Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Dealership!
I have been coming here since I bought my first Hyundai (an Elantra) in 2004. It has over 150,000 and is still going strong. I bought a Genesis Coupe in 2010 and absolutely love it. This dealership and their service dept. are fantastic, and have been since day one. I have to drive a good bit to get here, but I wouldn't go anywhere else. You can't go wrong with Voss!
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/21/2016 06:25 AM

Hello,
     Thank you for that wonderful review of our service team and department. We appreciate your business and value your feedback. I will be sure and let the team know how pleased you are with there service. We are very glad to have you as our customer. Please let myself or any of the team know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
warranty repair
Excellent service!
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/19/2016 06:51 AM

Hello,
     Thank you for your 5-star review of our service team and department. We appreciate your business and value your feedback. If you have any questions about the service that we completed please contact myself or any of the service team.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

ME
gravatar
Michael E.
Centerville, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Prompt courteous professional
A 10 out of 10
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/17/2016 06:52 AM

Hello,
     Thank you for your Great review of our service department and team. We appreciate your business and kind words. Please let myself or any of the service team know if you have any questions about the service that we completed. 
 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

JT
gravatar
Janet T.
West Carrollton, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Another good service job
The service needed was done in less time than estimated and the replaced item functioned normally after servicing.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/13/2016 04:37 AM

Hello,
     Thank you for your 5-star review of our service department. We appreciate your business and value your feedback. Please let myself or any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Franklin, OH
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Warranty service
quick, friendly service.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/12/2016 06:39 AM

Hello,
     Thank you for your Great review of our service department and our team. We appreciate your business and value your feedback. Please let myself of any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé

Client vérifié
Springboro, OH
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/05/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly Honest and Fast
From the moment you pull in until the moment you leave they take good care of you and your car.
Recommandé
Douglas B. de Voss Hyundai a répondu le 12/06/2016 04:38 AM

Hello,
    Thank you for the kind words about our service team and department. We appreciate your business. I do understand about finding out about the campaign that your car needed when you arrived, it was a new one that had just come out, you will most likely get a notice from Hyundai as well about it. We try and take care of those as soon as possible for our customers. Please let myself or any of the team know if you have any questions about the services that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.