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JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(519 reviews)
84

Critiques de JAE LEE

HP
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Hyeong P.
Buena Park, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
SERVICE CONSULTANT
service adviser(Jae Lee) is so nice person
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Client vérifié
La Habra Heights, CA
2016 Hyundai Veloster
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
01/22/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Major Inconvenience
I brought my car in for a scheduled maintenance appointment on Friday the 27th of December. I was told this would take 2 hours. I had arranged to have a somebody pick me up and drop me back off at the dealership when my car would be ready since I would have no car for that amount of time. About 3 hours after I dropped my car off, the person helping me told me that there was a knock in my engine, they tried running a test, and (because of a defect of the engine) they flooded the engine with carbon and it is broken. He told me that they will get me a rental on Monday, the 30th. Around the afternoon on Monday, after not hearing anything from the person who was helping me, I tried reaching out and left 3 messages. I spoke to someone in the service department who said someone else will review my case and get back to me. Told me they couldn't issue a rental car because they didn't receive approval. He said maybe the day after. I called back the day after (the 31st) and found out they are closed the 31st (i only assumed they would be closed New years day and not eve because the person who helped me did not tell me). It wasn't until the 3rd of Jan did we receive a rental car.

I understand that there are procedures and the the new year was happening, but I do not find it to be acceptable to be left with out a car for a full week when I only accounted for being without a car for 2 hours. I was MAJORLY inconvenienced during this process. If I was told that it would take this long, I could of made other arrangements. However, how long it would actually take was never communicated to me.

The communication during the process of being issued a rental was very poor. I had to call multiple times just to get it touch. No timeline was ever given for when my car would be ready.
Non recommandé
SEAN K., Service Director de Puente Hills Hyundai a répondu le 01/23/2020 12:31 PM

 Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 
 Unfortunately, we can not put you on a rental until the claim gets fully approved. As for not a smooth communication, We will take the blame for it.
  We will try harder next time to get 5 stars from you. That is of course, if you decide to come back.  Thanks again.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employés avec lesquels vous avez travaillé
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JAE LEE
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Jaime M.
Walnut, CA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Jae, service writer took his time and explained in detail what service my vehicle needed. Thank you Jae.
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Adrian G.
Whittier, CA
2013 Hyundai Genesis Coupe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
I was helped as soon as I drove up to the service lane and the whole process was quick and easy
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Rodrigo C.
Whittier, CA
2020 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Javier he is one of the managers of the mechanic
He knows how I am when it comes to my car. Always makes sure that when I get a oil change it always filled up. But not over filled
He is a good worker.
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Elizabeth G.
Ontario, CA
2017 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
As always great customer service.
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Vince B.
West Covina, CA
2016 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding service
Jae was confident and professional. He lead the effort to get me the best service and prices possible. The courtesy shuttle was a nice touch. The service department has the best staff. They were all courteous and had a sense of humor. The service on my car was fast and accurate.
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Deanna R.
Hacienda Heights, CA
2013 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/20/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Check Engine light
They are very professional.
The waiting room is always clean. There are beverages and snacks.
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Client vérifié
Los Angeles, CA
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Good honest service
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John C.
Artesia, CA
2019 Hyundai Ioniq Plugin Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Prompt Service
I took Ioniq for the regular maintenance service, and service dept personnel was very attentive and the service was done promptly. Very NICE!!!
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Alberto C.
West Covina, CA
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent
Friendly staff and great like home
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Pomona, CA
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Computer upgrade - Quick and Easy
Computer maintenance went quick and I was on my way to the office in no time!
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SEAN K., Service Director de Puente Hills Hyundai a répondu le 12/09/2019 09:47 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated.
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employés avec lesquels vous avez travaillé
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JAE LEE
SERVICE ADVISOR
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Hee K.
Los Angeles, CA
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
GOOD PLACE
I went here to get my first service. Very friendly and satisfied with the service. Best Buy was right next door, so it was great to spend time, and they took me to a nearby mall(Puente Hills Mall), completed the service, and picked me up.
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Grace L.
Diamond Bar, CA
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Happy services!!!
Full kInd and satisfying services. And thanks for advisor Jae's service.
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Anaheim, CA
2018 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Amazing!
Jae and the rest of the team at Hyundai have amazing Customer service and will take care if you!
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Laura F.
Pico Rivera, CA
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great experience.
Everyone is friendly and courteous.
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Diamond Bar, CA
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
very nice！
Great business! The service attitude is very good!
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Debbie G.
Pomona, CA
2016 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Jae went above and beyond for me and my family (we all own Hyundai’s). Will return to this location & to Jae specifically. Didn’t have any questions because Jae was so informative and kept me in the loop through the entire time my car was in the shop
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Alexander L.
Fullerton, CA
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always excellent service nver had before
Member of Puente Hills Hyundai Service DEPT are always excellent services, take care of problem or not.
They are makes me feel so comfortable every time me and my family visit in Service DEPT.
Jae and Joe Service Advisor, thank you and my friends who owns Hyundai, I recommend to them.
They are happy to Puente Hills Hyundai Service DEPT and Jae and Joe.
Thank you again and God bless Puente Hills Hyundai Service DEPT.
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Edwin R.
South Gate, CA
2018 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service repair
I like this place, freedom to look around to new or used vehicles sales off your back and they have helpful people.
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DONNIE VO
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