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JAVER ESQUIVEL

Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1012 reviews)
84

Critiques de JAVER ESQUIVEL

BB
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Brenda B.
La Puente, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Javer
Javer was wonderful! He answered all my questions with great knowledge. My car was completed as scheduled. As busy as PHH was that day, he never made me feel rushed. Very dedicated to his job!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/10/2018 11:58 AM

Hi Brenda,
Thank you for being loyal customer with us, and appreciate your comment to Javer.
I will pass it to Javer.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
KM
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Kathy M.
West Covina, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
Very good
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/09/2018 11:17 AM

Hi Kathy,
Thank you for 5 star survey.
We are glad to hear that you received very good service fro Javer.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DE
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Dipinto E.
La Mirada, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Early drop off clean when picking up car hard to find too many cars lined up in front of other cars that are in spaces to easy for customers to have an accident with there car
Also a lot of confusion in writers area because of sittings in front of desk other wise techs was able to get my car checked out and oil change in a timely manner
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/08/2018 03:25 PM

Hi Dipinto,
Thank you for 5 star survey Your value comment to improve our service deaperment.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
Client vérifié
Covina, CA
2015 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/05/2018
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Center
Each person is courteous and helpful. Service takes a little more time than expected.

Javier was good at being interactive with customers.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/05/2018 04:07 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
DS
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Debby S.
Diamond Bar, CA
2012 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/04/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Do not come here
Car sent in for simple oil change. Turned down extra maintenance. When I got car back, there were new grinding noises. Called to report, no one assisted. Finally got through, and was told it was not their fault and was laughed at. Never purchase a hyundai from any dealer, bad experience at both locations I've visited.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/04/2018 03:14 PM

Hi Debby,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you for answering my phone call to let me know about your experience.
I am looking forward to bring your vehicle to our dealership for replacing brakes.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
Client vérifié
Diamond Bar, CA
2012 Hyundai Sonata
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Safety recall -NOT
Failed part replacement should have been covered under a safety recall. Replacement of $6 part cost me $400.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/04/2018 08:40 AM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
Your comment will be helpful to improve our service for future.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
DW
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Daniel W.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly
I will recommend to family and friends
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/03/2018 11:01 AM

Hi Daniel,
Thank you for 5 star review, and recommened our dealership to your family and friends.
Happy New Year!!!!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DF
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Donna F.
Fontana, CA
2013 Hyundai Elantra Co
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/02/2018
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The employees
Wonderful service...my favorite is Javier he's very helpful, kind, and friendly.
The young man Curtis is awesome he provides quick service as soon as you pull up.
Ricky is very helpful too.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 01/02/2018 02:41 PM

Hi Donna,
Thank you for the 5-star review.
We are so happy to hear that you received excellent customer service from Javer,Curtis and Ricky.
Happy New Year!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
TD
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Theresa D.
Whittier, CA
2005 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service Javer Esquivel
Mr Esquivel gives me his complete attention. This make me feel as a valued customer. I have alway brought my car here for service ??.
Everyone is always helpful to the max. Have a happy and prosperous new year to all ??
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/28/2017 05:08 PM

Hi Theresa,
Thank for 5 star survey and being loyal customer with us.
We are very happy to hear that you always received good service at our dealership.
Happy Holidays!!!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
RB
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Rodolfo B.
Rowland Heights, CA
2005 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/26/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service performed
Good service and prices
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/26/2017 01:38 PM

Hi Rodolfo,
Thank you for 5 star survey.
We are happy to hear that you received good service and satisfied prices from us.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
MD
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Marianne D.
Chino Hills, CA
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Love this place
I have been treated with respect and supported with all my concerns. Know them by name and they know me.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/25/2017 10:09 AM

Hi Marianne,
Thank you for the 5-star review and being loyal customer with us.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DW
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Donna W.
Arcadia, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Javier
Excellent!!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/22/2017 07:52 AM

Hi Donna,
Thank you for 5 star survey with kind words to Javer.
Happy Holiday!!!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DV
DONNIE VO
JF
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James F.
Rowland Heights, CA
2006 Hyundai Tiburon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always great service....
I have been getting my 2 Hyundais serviced at PH Hyundai for years.
First with Chan, then with Javer. I have always gotten fair, honest treatment from them.
My cars have been dependable even with high miles, and they still run like new!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/22/2017 07:51 AM

Hi James,
Thank you for 5 star survey.
We are very happy ti hear that Our service department always provided great service to you, and thank for being loyal customer.
Happy Holidays!!!!!!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
West Covina, CA
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Last service
Friendly, quick and thorough.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/21/2017 04:46 PM

Hi,
Thank you for 5 star survey.
We are very happy to hear that you received good service from Javer.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
ML
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Maisie L.
La Habra, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service.
Would be better with more agents and cut the wait time.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/19/2017 12:31 PM

Hi Maisie,
Thank you for 5 star review and we will reflect your advice.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
LS
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Lorena S.
Hacienda Heights, CA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
GREAT CUSTOMER SERVICE
Great customer service all personnel very polite and helpful!! 5 star dealer for customer service!!!
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/19/2017 11:15 AM

Hi Lorena,
Thank you for 5 star review.
We are happy to hear that you received great customer service from our dealership.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JS
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James S.
West Covina, CA
2011 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/19/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
My service provider really takes care and goes out of his way for me.
Everyone is professional.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/19/2017 09:29 AM

Hi James,
Thank you for 5 star survey with kind words to Javer.
I will pass your words to all staff.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JE
gravatar
Javer E.
Los Angeles, CA
2016 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
the people are great
Puente hills Hyundai is the best.
Non recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/18/2017 11:34 AM

Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
La Puente, CA
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2017
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Helpful, Friendly and fast!
Great experience on my first visit. I definitely plan on coming back for future services.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/18/2017 08:31 AM

Hi,
Thank you for 5 star survey and being our loyal customer.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
Anaheim, CA
2013 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/17/2017
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Being acknowledged quickly
Customer service was good. The person who helped me was great everyone in the office looks grumpy! But overall they had great service! Thank you.
Recommandé
CHAN P., service manager de Puente Hills Hyundai a répondu le 12/18/2017 07:35 AM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.
Happy Holidays!

Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
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