Solutions d'affaires
English French Canadian
SureCritic / Concessionnaire Hyundai / Puente Hills Hyundai / JAVER ESQUIVEL
JE

JAVER ESQUIVEL

Puente Hills Hyundai
Évaluation globale
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1012 reviews)
84

Critiques de JAVER ESQUIVEL

Client vérifié
Pomona, CA
2013 Hyundai Elantra Gt
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Understanding
Great service as always.
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 08/01/2016 01:12 PM

Hi Oliver.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
Pasadena, CA
2013 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Javier is great -- others not so much
I love Javier (and my service guy before him, Larry). Others, not so much.
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 08/01/2016 01:16 PM

Hi Jelyn.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
CS
gravatar
Christine S.
West Covina, CA
2013 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/29/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The problem is not fixed. The car still shakes and I paid $300.00 for nothing.
Poor
Non recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/29/2016 11:09 AM

Hi Christine.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
Javer will be contacting you shortly to resolve issues with your vehicle.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
CP
gravatar
Carmen P.
Whittier, CA
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Unexpected visit
They took care of it... Now I hope it doesn't happen again.
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 09/01/2016 06:56 PM

Thank you for the 5 star review. We are so sorry to hear about your unfortuante experience.  I am glad we were able to fix the concern you had with the vehicle and please don't hesitate to contact me should you require any further assistance or have any questions.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
EC
gravatar
Elizabeth C.
Whittier, CA
2011 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/25/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai service
Xavier takes excellent care of my car. I only get it serviced at this dealership.
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/26/2016 08:39 AM

Hi Elizabeth.
Thank you for taking the time to write your review.
WE appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
CD
gravatar
Carmen D.
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Javier was great!!!!!
The individual attention you get from the service reps
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/22/2016 08:03 AM

Hi Carmen.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
O
gravatar
O.
Cudahy, CA
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Javier in the service Unit.
Good
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/22/2016 08:09 AM

Hi Oscar.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MR
gravatar
Michael R.
Whittier, CA
2014 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service
Great service every time
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/20/2016 12:38 PM

Hi Michael.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
OC
gravatar
Orlando C.
Rch Cucamonga, CA
2012 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service DEPT with Javer or Larry
Outstanding!!
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/20/2016 11:08 AM

Hi Orlando.
Thank you for taking the time towrite your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
avatar
ROBERT BINKLEY
Client vérifié
Hacienda Heights, CA
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Amazing service
I don't get my service done any where else and Javer is the reason why. He is great at what he does and makes me feel comfortable leaving my car in his hands.
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/20/2016 11:11 AM

Hi Anthony.
Thank you for taking the time to write your review.
We appreciate your business  and your possitive comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JC
gravatar
John C.
Pasadena, CA
2011 Hyundai Sonata Hyb
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/19/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
PLEASE READ FOR YOUR BENEFIT
Before getting my car serviced, I called the sister company (south bay) hyundai to get pricing on services. The previous reps, who were very (5 star) helpful, told me I could wait on my major service. I knew I had to do a major, so I called in and got 2 packages south bay was offering (puente hills was not). My rep advised me I missed an intermediate and major 60k service. He mentioned I could possibly lose my free oil changes, but not to worry cause he would be able to take care of me. He quoted me $1100 to "catch up". I then told him about the packages from the sister company. Instead of calling them to verify, he went on their website and said there was nothing. Only 10% off. I asked if they could match the package at south bay. He said they had different deals, and rates because of labor NAICS codes. Whether that was true, I was confused why they couldn't look into it with a simple phone call. He was so sure that nothing could be done. The rep had me call south bay to verify what exactly the deal was. I had to call them and go over everything. Turned out that the way south bay and puente hills performed transmission flushes were different. South bay did a drain and fill from the pan, where puente didn't do that. Puente did a complete flush through the cooler, piping, and torque (words from my rep). I called south bay and told them everything, and they started to apologize on behalf of puente, and told me everything sounds off. I asked for a manager, and the rep told me he could take care of it. The manager, or the person who had an office behind my rep told walked right by and was present during a portion of the conversation, and did not address the situation. Actually, when he walked by, the rep said, "We need to talk to southbay." Also, he said something about southbay when walking into the service area to ask the technician about the process puente hills performs transmission flushes. By this time, I was upset, and felt very indifferent. I talked to Kristen in the front office, and she made me feel a lot better. I talked to the owner who was there, and I felt even better that this would get addressed. I really don't want to do service at Puente again, but it's close. AND, I bought my car there. Crazy experience. Only reason for no yelp review, was I know Kristen reviews those and reaches out to remedy complaints. Knowing her and her work ethic made me refrain.
Non recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/19/2016 09:02 AM

Hi John.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Client vérifié
Whittier, CA
2009 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional Service
Puente Hills Hyundai is the total package in professional service, from the product to people. Thank you.
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/19/2016 08:24 AM

Hi Antonio.
Thank you for taking the time to write your review.
We appreciate your business.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
HF
gravatar
Helen F.
Los Angeles, CA
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/15/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I was taken care of the same day I called. Loaner provided. Great services.
10
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/18/2016 08:08 AM

Hi Helen.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
GL
gravatar
Gustavo L.
Pico Rivera, CA
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service Excellence
Javer is by far the best service adviser that I have ever dealt with. He goes out of his way to make sure everything is taken care of. He is the reason I continue to go to your dealership eventhough I have a dealer closer to my home.
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/13/2016 12:38 PM

Hi Gustavo.
Thank you for taking the time to write your review.
We appreciate your business and your possitive feed back and comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DB
gravatar
DEZI B.
2016 Hyundai Sonata Hyb
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/12/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
No issues
I didn't have wait long for an advisor to greet me at my vehicle after I pulled into Service Dept. Also vehicle service was finished on-time.
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/13/2016 09:23 AM

Hi Dezi
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
LC
gravatar
Lawrence R C.
La Habra Heights, CA
2013 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Thte service personnel listen and do their very best to accommodate a client's needs.
Overall the service department at Puente Hills Hyundai is sGREAT!
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/11/2016 01:51 PM

Hi Lawrence.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
EL
gravatar
Elizabeth L.
2012 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/09/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai of Puente Hills
Javer was my most recent service advisor and he did a good job maintaining my car. I would back to Hyundai of Puente Hills for service. However, the transmission rpm may need maintanence service again. I'm not sure.
Non recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/11/2016 08:30 AM

Hi Elizabeth.
Thank you for taking the time to write your review.
We appreciate your business and your detailed feed back.
please call us we will take a look at the transmission concern.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
DT
gravatar
David T.
2012 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/08/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Convenient, reliable, thorough
Great service, convenient and professional
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/08/2016 11:34 AM

Hi David.
Thank you for taking the time to write your review.
We appreciate your business and your possitive feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
GC
gravatar
Griselda C.
La Puente, CA
2014 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/06/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Fast service great customer service
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/07/2016 10:52 AM

Hi Griselda.
Thank you for taking the time to write your review.
WE appreciate your business and your possitive comments.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
JC
gravatar
Jack C.
Corona, CA
2015 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
jack c
good employees great lounge and good food and drinks
Recommandé
Levit P., Service Director de Puente Hills Hyundai a répondu le 07/04/2016 02:08 PM

Hi Jack
Thank you for taking the time to write your review.
We appreciate your business and possitive feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employés avec lesquels vous avez travaillé
JE
JAVER ESQUIVEL
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.