DV

DONNIE VO

Puente Hills Hyundai

Évaluation globale

4,8

(438 reviews)

76

Critiques de DONNIE VO

RL

Ralph L.

Chino Hills, CA

2013 Hyundai Elantra

02/20/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Service Repairs

I thought my transmission was going out while I was driving in the freeway and a big semibwas behind me. I was lucky to get off the freeway and I was able to drive stalraightbtonthe dealer. Corina was my service advisor. She understood my situation and even provided me with a loaner vehicle. They fixed my car and I was lucky it wasn't the transmission. Corina keep me up to date with the repair.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 02/20/2018 10:42 AM

Hi Ralph,
Thank you for 5 star survey.
We are looking forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

RP

Ronald P.

La Puente, CA

2013 Hyundai Sonata

02/03/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Nice atmosphere while waiting and service rep kept me informed while waiting

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 02/03/2018 11:08 PM

Hi Ronald,
Thank you for your 5 star survey.
We are happy to hear that Alex provided you greart service with kept you updating while you waiting.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé

Client vérifié

La Mirada, CA

2018 Hyundai Sonata

02/01/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great Service

Service is prompt, respectful, prompt and timely. Staff are professional and kind.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 02/02/2018 09:35 AM

Hi,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé

SL

Sandra L.

Rowland Heights, CA

2013 Hyundai Elantra

01/31/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Very friendly service

Very friendly service

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/31/2018 11:00 AM

Hi Sandra,
Thank you for your 5 star survey.
We are happy to hear that Corina provided friendly service to you.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé

EP

Emilio P.

Los Angeles, CA

2017 Hyundai Santa Fe S

01/31/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Outstanding and Laudable Service

From the moment you arrive, you always find a spot to leave your car. Almost immediately you are welcomed (very nice welcome; with a smile and exemplary kindness); then, you enter to a room when immediately your presence is noticed by the maintenance specialists. An employee whose name is Javer Esquivel, does an excellent work when in no time, asks you for the motive of your visit. He immediately takes control of your situation and gives you detailed and full information of the process, your car's needs and the time expected to get it back. I've hardly found an laudable service like his!! Then, the time he estimated was less that we both expected since my car received the service what was needed. It was a very nice surprise to get it back clean and ready to go. I want to express my gratitude for having a staff that is highly trained and is goal oriented. Congratulations! The experience was pleasant and is an example of the impact that creates a job well done. Congratulations!

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/31/2018 11:02 AM

Hi Emilio,
Thank you for your 5 star survey.
We are happy to hear that Javer provided outstanding service to you.
I will pass your kind words to Javer.
We are looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé

GW

Gary W.

La Puente, CA

2011 Hyundai Sonata

01/25/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Recall service

See previous page.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/26/2018 07:39 AM

Hi Gary,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employés avec lesquels vous avez travaillé

LR

Lisa R.

Walnut, CA

2016 Hyundai Elantra

01/19/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great

Service was done in a timely manner. Employees were helpful.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/20/2018 08:05 AM

Hi Lisa,
Thank you for the 5-star review.
We are happy to hear that our emploees provided great customer service to you.
Happy New Year!

Employés avec lesquels vous avez travaillé

Service Director

Client vérifié

Northridge, CA

2015 Hyundai Genesis

01/18/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Routine service

Service writer and technical were professional and communicated well.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/18/2018 04:39 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide 5 star service to our customers.
I am looking forward to seeing you soon.
Happy New Year!

Employés avec lesquels vous avez travaillé

Service Director

ER

Erin R.

Crestline, CA

2008 Hyundai Tucson

01/18/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Folks

Overall, I am very pleased with the service at Puente Hills Hyundai.
My only problem was from my last service call. The service department fixed my alternator, but said I needed to go elsewhere for a new battery. I eventually came back to the dealership for the battery, but it should have been handled in one service call, not two.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/18/2018 11:47 AM

Hi Erin,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I am looking forward to seeing you soon.

Employés avec lesquels vous avez travaillé

TL

Tsung L.

Arcadia, CA

2016 Hyundai Elantra

01/17/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Car care

Good service attitude

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 11:17 AM

Hi Tsung,
Thank you for the 5-star review.
We are happy to hear that our service department provided good service.
Happy New Year!

Employés avec lesquels vous avez travaillé

SB

Sally B.

Covina, CA

2014 Hyundai Sonata

01/16/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Great customer service

This place is awesome!! I had Corina as my service advisor and she was so helpful and friendly I highly recommend this place

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 08:14 AM

Hi Sally,
Thank you for the 5-star review.
We are so happy to hear that Corina provided great customer service to you.
Happy New Year!

Employés avec lesquels vous avez travaillé

JY

Jeffrey Y.

Montebello, CA

2012 Hyundai Elantra

01/16/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Recall letter

Performed recall upgrade on the computer software.
Excellent service.
Car wash

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/17/2018 08:12 AM

Hi Jeffrey,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy New Year!

Employés avec lesquels vous avez travaillé

Service Director

DE

Dipinto E.

La Mirada, CA

2013 Hyundai Sonata

01/07/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Early drop off clean when picking up car hard to find too many cars lined up in front of other cars that are in spaces to easy for customers to have an accident with there car

Also a lot of confusion in writers area because of sittings in front of desk other wise techs was able to get my car checked out and oil change in a timely manner

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/08/2018 03:25 PM

Hi Dipinto,
Thank you for 5 star survey Your value comment to improve our service deaperment.
Happy New Year!

Employés avec lesquels vous avez travaillé

Client vérifié

Covina, CA

2015 Hyundai Sonata

01/05/2018

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Center

Each person is courteous and helpful. Service takes a little more time than expected.

Javier was good at being interactive with customers.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/05/2018 04:07 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employés avec lesquels vous avez travaillé

DS

Debby S.

Diamond Bar, CA

2012 Hyundai Elantra

01/04/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Do not come here

Car sent in for simple oil change. Turned down extra maintenance. When I got car back, there were new grinding noises. Called to report, no one assisted. Finally got through, and was told it was not their fault and was laughed at. Never purchase a hyundai from any dealer, bad experience at both locations I've visited.

Non recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/04/2018 03:14 PM

Hi Debby,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you for answering my phone call to let me know about your experience.
I am looking forward to bring your vehicle to our dealership for replacing brakes.
Happy New Year!

Employés avec lesquels vous avez travaillé

MG

Max G.

Pomona, CA

2014 Hyundai Elantra

01/02/2018

Type de service : Repair

Vérifié Client

Catégorie : Service

Customer service

I was very satisfied with my vehicle service and customer service I will definitely come back.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 01/03/2018 11:04 AM

Hi Max,
Thank you for 5 star review and being loya customer with us.
Happy New Year!

Employés avec lesquels vous avez travaillé

Client vérifié

Brea, CA

2016 Hyundai Tucson

12/29/2017

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Helpful & They Have Popcorn!

Cubicles & free popcorn in the waiting area is a nice touch. I can just bring my work, settle in at a cubicle, snack on the popcorn, and wait for my car. The service folks have always given a reliable timeline for service on my car. They do a good job and are courteous in the bargain.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 12/29/2017 08:29 PM

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
I am looking forward to seeing you soon.
Happy New Year!

Employés avec lesquels vous avez travaillé

Client vérifié

Chino, CA

2012 Hyundai Sonata

12/29/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Puente Hills Service - 2012 Service

I have used Puente Hills Hyundai to service my 2012 Sonata since it was purchased new. I always find that the the service provided is professional and timely and appreciate that I am not being 'sold-to' when it comes to having my car properly maintained.

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 12/29/2017 11:47 AM

Hi,
Thank you for being our loyal customer also 5 star survey.
Happy New Year!

Employés avec lesquels vous avez travaillé

Client vérifié

Buena Park, CA

2016 Hyundai Sonata

12/29/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent service

Very good service

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 12/29/2017 09:01 AM

Hi,
Thank you for the 5-star review and being loyal customer with us.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employés avec lesquels vous avez travaillé

KJ

Kyung J.

Fullerton, CA

2012 Hyundai Sonata

12/23/2017

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent

Very good service

Recommandé

CHAN P., service manager de Puente Hills Hyundai a répondu le 12/25/2017 09:42 AM

Hi Kyung,
Thank you for the 5-star review.
We are so happy to hear that our service department provided excellent customer service.
Happy Holidays!

Employés avec lesquels vous avez travaillé

Service Director

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