CA

Cheyanna Angevine

Service Advisor

Ken Garff Hyundai Surprise

Évaluation globale

4,9

(600 reviews)

78

Critiques de Cheyanna Angevine

RD

Richard D.

Surprise, AZ

2018 Hyundai Sonata

04/21/2022

Type de service : Maintenance

Vérifié Client

0

Catégorie : Service

Oil change

Not good

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/22/2022 07:20 AM

Hi Richard
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Peoria, AZ

2022 Hyundai Palisade

04/14/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Fine and efficient service.

My service representative was extremely kind and among the best I have encountered with many previous dealerships. He also told me to call him directly for all future appointments.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/14/2022 12:49 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
We her at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

JD

Joseph D.

Surprise, AZ

2015 Hyundai Sonata

04/10/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Overall very satisfied.

Cheyanna is an excellent service person. She is friendly, explains clearly the service requirements. Car service in back do a great job completing required service. Car is returned in reasonable time frame

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/10/2022 03:43 PM

Hi Joseph
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. we here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Goodyear, AZ

2015 Hyundai Elantra

ReScore Avis™

04/06/2022

Vérifié Client

7

Catégorie : Service

Cheyanna was super helpful

Regarding my experience in the service department, Cheyanna was really helpful and was actually sincere about getting my car repaired. She got me into a rental and helped with discounts. The mechanics on the other hand really don’t know their own cars. One of them took the wheel off and told me this is where the knocking noise is coming from as he shows me a blown out stabilizer link. As well as a bad shock on the right side. Well after fixing the stabilizer links the knocking noise is still as loud as ever driving slowly. And not just on the right side. It’s clear and obvious all over the suspension of the car. And keep in mind the mechanic told me 3 shocks were good but $2000 later/2 visits here and the knocking noise I paid to fix originally is still there. So I’m going to a real mechanic to diagnose the issue. The mechanics definitely need more experience and training. I’m giving a 4 star because Cheyanna was professional and extremely helpful, it’s not her fault the mechanics don’t know how to diagnose the issue

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

KW

Ken W.

Surprise, AZ

2017 Hyundai Tucson

04/05/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

***** service

Fast and reliable

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/06/2022 01:16 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

JK

Jim K.

Surprise, AZ

2015 Hyundai Sonata Hybrid

04/02/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Repair Service

a week agoNEW
Great service, friendly staff , fast turn around repair service department. I choose ken garff hyundai because of there fast repair service department. I highly recommend ken garff hyundai. I am very happy with there repair service department. Great job. Thank you so very much.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/05/2022 07:42 AM

Hi Jim
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

GH

Gabriel H.

Surprise, AZ

2020 Hyundai Elantra

04/01/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great service

Cheyanna and Justin were great

ALICE G. de Ken Garff Hyundai Surprise a répondu le 04/05/2022 07:36 AM

Hi Gabriel
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customer get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Goodyear, AZ

2015 Hyundai Elantra

ReScore Avis™

04/06/2022

Vérifié Client

7

Catégorie : Service

Cheyanna was super helpful

Regarding my experience in the service department, Cheyanna was really helpful and was actually sincere about getting my car repaired. She got me into a rental and helped with discounts. The mechanics on the other hand really don’t know their own cars. One of them took the wheel off and told me this is where the knocking noise is coming from as he shows me a blown out stabilizer link. As well as a bad shock on the right side. Well after fixing the stabilizer links the knocking noise is still as loud as ever driving slowly. And not just on the right side. It’s clear and obvious all over the suspension of the car. And keep in mind the mechanic told me 3 shocks were good but $2000 later/2 visits here and the knocking noise I paid to fix originally is still there. So I’m going to a real mechanic to diagnose the issue. The mechanics definitely need more experience and training. I’m giving a 4 star because Cheyanna was professional and extremely helpful, it’s not her fault the mechanics don’t know how to diagnose the issue

Avis original

04/01/2022

Type de service : Maintenance

0

Catégorie : Service

Spent a lot of money and the same problems persist

Was told if I spent 1900$ on repairs noise from suspension would stop but the problem still is there and possibly worse

Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise a répondu le 04/04/2022 04:05 PM

Hi Dan
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

DM

Dan M.

Granby, CO

2018 Hyundai Sonata

03/31/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Stuck on vacation

I can't say enough about how great Ken Garff Hyundai was at getting my vent fan motor replaced when I came into town with upper 90 degree temperatures on vacation! Cheyanna heard my problem and scheduled me to bring my car in on that Friday afternoon after I checked into my hotel. When she told me they couldn't get to it until Saturday morning, she arranged a rental car and handled everything. My car was fixed by Saturday morning before noon and we were able to salvage our vacation. This took a LOT less time than expected and they were great to deal with. We were in somewhat of a desperate situation without AC on a record-setting 96 degree day (3/25/22) and Cheyanna and Ken Garff Hyundai took care of us and got us back on track in a short amount of time. I will recommend their service center to everyone when another dealer told me they were booked up through April and offered no help at all.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/31/2022 02:16 PM

Hi Dan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

EB

Edward B.

Surprise, AZ

2011 Hyundai Santa Fe

03/30/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Oil change

Had to wait a little longer than expected but Cheyanna explained the problem well. I had no problem waiting in there great waiting area.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/30/2022 02:41 PM

Hi Edward
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for he opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Litchfield Park, AZ

2016 Hyundai Genesis

03/29/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Oil change

Always exceptional service!

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/30/2022 02:41 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for he opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Surprise, AZ

2019 Hyundai Sonata

ReScore Avis™

03/29/2022

Vérifié Client

5

Catégorie : Service

Rescore

Cheyanna Addressed concerns even when she was not at fault for the situation! Thank you for handling it with ease and professionalism!

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Surprise, AZ

2019 Hyundai Sonata

ReScore Avis™

03/29/2022

Vérifié Client

5

Catégorie : Service

Rescore

Cheyanna Addressed concerns even when she was not at fault for the situation! Thank you for handling it with ease and professionalism!

Avis original

03/29/2022

Type de service : Maintenance

0

Catégorie : Service

Needs to do better!

Trying to Charging for things not needed is not only disheartening but also unethical! But front end staff is amazing!

Cheyanna A., Business Development Coordinator de Ken Garff Hyundai Surprise a répondu le 03/29/2022 03:11 PM

Hi Melvin,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

MR

Micheal R.

Buckeye, AZ

2022 Hyundai Palisade

03/27/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Work done ahead of schedule

Everyone did a great job, work completed ahead of schedule and got me on my way

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/28/2022 02:28 PM

Hi Micheal
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

ER

Emerson R.

Surprise, AZ

2018 Hyundai Sonata

03/25/2022

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Oil change and recall part

This was an amazing visit chayanne was absolutely fast and amazing

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/28/2022 02:26 PM

Hi Emerson
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

EC

Eric C.

Surprise, AZ

2014 Hyundai Elantra

03/25/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Great service

Super nice , noticed I was in a hurry , she was fast and intuitive to my needs totally went out of her way , and when I came to pick up the car she remembered me by name and Greeted me with a smile , I was in and out before I knew it , I will be back!

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/25/2022 07:00 PM

Hi Eric
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

Client vérifié

Goodyear, AZ

2016 Hyundai Sonata

03/24/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Make this your go to place!

Great place to go. In and out without a hassle

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/25/2022 02:20 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

JP

James P.

Sun City, AZ

2019 Hyundai Tucson

03/23/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Outstanding

Was easy to make an appointment for my Tucson. Upon arrival I was greeted and filled out the necessary paperwork and then shown the waiting room. Upon completion of the service I was escorted to my vehicle. All work was completed according to the service manual. Would I go back for service, YES.

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/24/2022 07:39 AM

Hi James
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

TM

Thomas M.

Surprise, AZ

2021 Hyundai Palisade

ReScore Avis™

03/23/2022

Vérifié Client

10

Catégorie : Service

I wish the service technicians were as good as the advisor

Cheyanna has been great to work with, she's made sure to address each issue as they come up. The service technicians are not making her job easy and have created problem after problem, but Cheyanna has been extremely helpful and courteous throughout each issue, making sure to get things taken care of as quickly as possible and keeping me in the loop throughout the process. We are currently working together to solve the (hopefully) last of the issues, but i'm confident she will get things taken care of.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

RV

Ryan V.

Surprise, AZ

2018 Hyundai Elantra

03/22/2022

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

good

goood

ALICE G. de Ken Garff Hyundai Surprise a répondu le 03/22/2022 07:39 PM

Hi Ryan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employés avec lesquels vous avez travaillé

Cheyanna Angevine

Service Advisor

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