Excellent customer service and professional technicians
Our furnace stopped working. We have had a home warranty with Homegard for three years because of the
great service. I called the office and they sent a service tech from a local HVAC company to diagnose the problem. He determined the parts that would need to be replaced and gave us a price for the repairs. Later Corrie from Homegard called to say we could have the old furnace repaired or use the money to replace the unit. Given that our furnace is almost 20 years old, we decided to replace it. While it was being replaced, and because it is a downdraft unit they tested the AC to be sure it was working properly. They discovered the compressor was not operating. I contacted Jennifer and Emily at Homegard and they were both super kind. They said to have the HVAC company write up the issues and they would submit them to claims quickly. I received a call back an hour later with an approval to apply a portion of the repair cost to a new unit. Given that the AC was even older than the furnace, and required removing the furnace to replace it(It’s a downdraft), it made more sense to replace it. Although this cost much more, we appreciate the payment Homegard is making to offset the cost a bit. The service that Corrie, Jennifer and Emily provided was fast and fair. This is a honest home warranty company that cares about providing good customer service. This is our third year with Homegard and we will continue purchasing the Warrenty each year.
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I’ve not written a review before,but I couldn’t help myself. I should written this right away because
now I can’t remember the young lady’s name.I’ve had services before but this service was outstanding. She was knowledgeable and explained things as she went along and answered my question respectfully. She came for what was expected to be a simple job but opened up a can of worms. She systematically worked to troubleshoot all the issues.She was not afraid to reach out to her colleagues for assistance - so she came with assistance bright and early the next morning to finish up what hadn’t been completed. I loved the respectful, collaborative and friendly conversation between them as they worked. They cleaned up after themselves (which often doesn’t happen) and put everything back they way they found it. They thanked me when they were done. Thank you Shaw Electric for hiring the quality and qualified people you sent to my home to resolve my issues.Brenda R.
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Fort Worth TX Roofing Pro is considered to be one of the best Forth Worth Roofing Company who can ass
ist in both commercial as well as residential roof repair and replacement. They are fully licensed and bonded and they are in this industry for more than 15 years. You can get in touch with them now to know more about their services.For More Details About Fort Worth Roofing Pro Visit at http://fortworthtxroofingpro.com/services/roof-repair/
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The store had an impressive selection of colors and styles and helped us decide by giving us a tour.
The service was professional. We are still happy with our choice and
highly recommend them.
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Afternoon,
The service guy you sent to my house was excellent,something tells me that he was in the
Military because he was sharp,clean and p rofessional. If i ever need you guys service again please send Mr.Shawn B, he was excellent. I will be sure to tell everyone i know about Mr. Appliance of West Augusta excellent service. thanks...
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After being initially frustrated with Mr. Appliance for taking so long to get repair parts and then b
eing unresponsive I canceled my follow-up appointment.
The same day I canceled I received a phone call from the Operations Manager. She wanted to know why I'd canceled the appointment. I explained my experiences. She asked me to take an appointment two days out so the part needed could be obtained.
Two days later the tech was here, with the part, and made the repair. All is working fine now.
Thanks to Mr. Appliance's Aiken Operations Mgr. for getting involved and getting it done for me.
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