Getting technical advice that is friendly, authoritative, and free? YES!
I met Steve Montano today when I dropped by unannounced at All Terrain Transmission with concerns abo
ut my Jeep drive train and the possibility of my having damaged it. I learned the Montano brothers' business is quite busy, but Steve took a quarter of an hour or more to hear me try to clearly describe my concerns, to ask probing questions, and then to put my mind at ease. He told me of signs of developing problems to watch for, and we did agree on a procedure that could confirm his impression that "all is well." However, since I was just passing through and Steve's shop schedule is booked for weeks, I'll be towing the Jeep onward to our destination in AZ... where I will try to find a shop where that same work can be done. Hopefully, I will be able to find one where the owners are part of the technical team and strike me as honest and reliable as Steve Montano does. Even more rare, but worth mention too, is the fact that this gentleman struck a friendly cord I don't usually sense in such a discussion. I just wish he'd move his shop to my home town!
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After another repair facility in town referred me to Roam, I must say I am impressed. My vehicle need
s major frame/unibody work and these guys are up for the challenge, when others told me the car was basically junk at this point. Making an investment that is pretty much the value of my vehicle or more, they made a very through inspection and laid out my options and all the costs. I went back the next day with more questions and they were just as helpful. I find them to be professional and I feel confident they can do this project. We have a repair plan in place and work will begin in a few weeks.
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60,000 inspection checklist was performed and no issues found. One maintenance item was deferred to
be performed at the 70,000 mi checkup. All is good and the vehicle was ready at the time promised. Friendly, professional staff.
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My car is flashing an issue about being in park. They diagnosed the problem as being an electronic se
nsor in the shifter that doesn’t affect the mechanical operation of the car. They gave me an estimate that was currently outside my budget, but assured the car was fully functional and perfectly safe to drive. Which I pretty much knew was the case anyway, they just confirmed it. The issue is more annoying than dangerous. I appreciate their expertise at tracking down the problem and confirming my suspicions. They topped the fluids and aired up the tires. I’ll be back for an oil change as soon as I put enough miles on the car to make it worth doing. They are the ONLY place I will take my MINI!
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